Slater and Gordon Lawyers Reviews 

21,833
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,730 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, helpful guidance, and deeply compassionate approach during sensitive legal processes. Consumers often note that the responsive team consistently keeps them thoroughly informed with regular progress updates, ensuring that complex legal matters feel remarkably straightforward and entirely stress-free. However, some people mentioned significant difficulties reaching customer service representatives by phone and experiencing frustrating delays when waiting for email responses. A few reviewers also shared unexpected problems regarding incorrectly closed or duplicate claims, along with occasional communication challenges concerning their active case files.

What people talk about most

User experience

Customers report positive experiences with user experience, highlighting that the platform is very helpful,... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as professional,... See more

Claim

Consumers find claim experiences to be mixed, as opinions vary widely. While some reviewers praised dedicated... See more

Service

People report positive experiences with service, describing it as quick, easy, and completely stress-free.... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t thank Lauren Landry from Slater & Gordon enough for the support she has given myself and my daughter through a very tough, long process whilst fighting our birth clinical negligence claim. Sh... See more

Company replied

Rated 5 out of 5 stars

I can not recommend Nicole Jackson at Slater and Gordon Lawyers highly enough. We have worked closely together throughout the process of my case, with everything being explained to me as we went along... See more

Company replied

Rated 5 out of 5 stars

Myself and my son approached slater and gordan with assistance in a very sensitive situation. From day one we dealt with Lauren Ridsdale of the family department and from the onset were treated with c... See more

Company replied

Rated 5 out of 5 stars

The regular updates and clarity of explanations have helped to understand a rather complex process. I have friends who are claiming through other companies who are unaware of the current position and... See more

Company replied


Company details

  1. Law Firm
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Legal Services
  6. Personal Injury Attorney

Written by the company

We are one of the UK's largest and well-known law firms. Our mission is to provide people with easier access to top-tier legal services. With over 90 years’ experience, our reputation is built on the successes of our people. We are experts in: Personal Injury Law, Abuse Law, Employment Law, Wills and Probate Law, Military Law, Clinical Negligence and Family Law. But don’t just take our word for it! We are extremely proud of our Trustpilot ratings and are thrilled with the amount of 5 star reviews we receive in all areas of our business. Should you or anyone you know need legal support or guidance, please do contact our team visit our website www.slatergordon.co.uk

Slater and Gordon (UK) LLP

Written by the company


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

22K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(21,833)

1,678 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 star solicitors - very attentive and helpful

I was extremely impressed with the availiability, efficiency and swiftness to help from Slater and Gordon Lawyers. It was easy to me to communicate with their solicitors and they were extremely helpful and reassuring throughout the process. I would highly recommend them to anyone seeking legal advice.

12 June 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Ryan,

Thank you so much for your 5* review, we really appreciate it. It was a pleasure to provide you with a helpful service and please don't hesitate to contact us again if you ever require our services in the future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Stress free and helpful

Stress free and helpful

15 June 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Kind and caring people

Kind and caring people, they kept me informed throughout the whole process. When I didn't understand something they walked me through it .
I was never hurried or meant to feel foolish, I was given the time to think things through and my opinion counted.
They worked hard to get the best outcome for me and listened to my questions. I am grateful for all their hard work. I have no problem recommending Slater and Gordon to anyone and would do.

13 June 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Eric,

Thank you so much for your 5* review, we really appreciate it. It was a pleasure to provide you with a helpful service and please don't hesitate to contact us again if you ever require our services in the future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

I would like to say a massive Thankyou…

I would like to say a massive Thankyou to Rachel who dealt with my potential medical negligence claim today. After a traumatic 15 months having to talk about it was one of the hardest things I’ve had to do, at points when I was crying Rachel was so understanding, very sympathetic but most of all so supportive, when you’ve been through a traumatic time, talking about it brings all those nightmares back to you in an instant, so having someone professional, caring, and supportive like Rachel on the other end of the phone made it that bit easier. Highly recommend

10 June 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Ben,

Thank you so much for your 5* review and for your kind words about our colleague, Rachel. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Victoria, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Professional, Honest and Supportive Advice

I instructed Lara Aziz in relation to an employment matter and found her to be professional, knowledgeable and approachable throughout.

She took the time to explain the legal position clearly, set realistic expectations and provided balanced advice, even when that advice was not always what I hoped to hear. I particularly appreciated her patience and understanding, as the matter was very important to me personally and at times quite emotional.

Lara prepared detailed correspondence on my behalf, responded promptly to queries and guided me through the available options in a way that allowed me to make informed decisions. I felt supported throughout the process and would not hesitate to recommend her services.

28 May 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Jill,

Thank you so much for your 5* review and for your kind words about our colleague, Lara. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Karen, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Excellent Service From Hannah Brown @ Slater & Gordon

This was the first time I'd used Slater & Gordon Solicitors. Hannah Brown and her team handled my case in an efficient, professional, friendly and timely manner from start to finish.
Reponses were always prompt and informative. Thank you Hannah, excellent service!

3 June 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Keith,

Thank you so much for your 5* review and for your kind words about our colleague, Hannah. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Heather, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

me v tritech

My case seemed to take an age to get going. At least three two hour long phone calls, then nothing. Then after maybe a year, I had a call off Catherine Hurst to say she had taken over my case. 80% of what information she had was wrong. Catherine went over everything with me again, and kept me informed of every further step. Which resulted in the winning of my claim.

30 May 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Michael,

Thank you so much for your 5* review and for your kind words about our colleague, Catherine. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, John, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Slater and Gordon Lawyers…Number one for mis-sold car loans in the UK.

I contacted Slater and Gordon Lawyers in early 2025 to take on my claims for mis-sold car financing and so far they have been on point, keeping me aware of any and all news regarding the claims.
Recently I had an issue with another law firm which at first was only bothersome but when it started to cause me stress , I contacted one of the paralegals at S& G, a Mr.Lee Jones and asked for some sound legal advice.
Mr.Jones was on it, willing to assist me straight away to set my mind to rest.

He went above and beyond and kindly assisted me through the issue to where it was settled with one closing email.

Im most impressed with Mr.Jones and Slater and Gordon by the way they have really supported me and kept me informed through the time while we await the result of the mis-sold finance claim.
I thank Mr.Jones for great personal attention to my issue rather than , like others, just looking at my claim and not caring about the individual.
I recommend this lawfirm without any reservation and if you're lucky enough to speak with Mr.Lee Jones, please give him my regards!

5 June 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Daniel,

Thank you so much for your 5* review and for your kind words about our colleague, Lee. It was our pleasure to provide you with an excellent service and we will share your kind words with him as well as his team leader, Katherine, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 1 out of 5 stars

How do you get 21,000 reviews on one…

How do you get 21,000 reviews on one site & 24,600 review on your other review account. REALLY. Yet you promise a call that you dont give, after your 2000 character summary of the case!!! Bad news. Cherry picking, no free half hour!!!!

2 June 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Andrew,

Thank you for your review. We are sorry to hear our service did not meet your expectations. We appreciate your feedback and will take your comments under advisement for our future development.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Gracefully cancelled with no charge

Firstly a big thanks to the team & M r Lee Jones

I’d had an ongoing issue & was worried to say the least I’d proceeded 2 pcp claims prematurely a year went by while there was a government pause & id missed all emails from the team , meanwhile I was getting further into a claim with an opposing legal team … nearing the end of pcp claim I was made aware I had 2 legal teams an would have to choose one

I wrote to slater a Gordon a received email saying I could be charged up to £250 which worried me more ( some legal charge £200 per claim I had 3) . Anyway after requesting a call I spoke to Lee and explained everything he assured me talked over events and humbly & respectfully agreed to withdraw the claim free of charge with no penalty.

So although technically I did not use the service as intended for this I will recommend and in future myself be choosing the legal team for any of my legal battles I may face ,many thanks again

8 June 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Sean,

Thank you so much for your 5* review and for your kind words about our colleague, Lee. It was our pleasure to provide you with an excellent service and we will share your kind words with him as well as his team leader, Katherine, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Good information regards finance claim…

Good information regards finance claim easy to understand wording

6 June 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Ian,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Easy to use simple forms very quick…

Easy to use simple forms very quick uncomplicated

6 June 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Michael,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

It was quick and straightforward

5 June 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Christine,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Great service.

Linda was knowledgeable, efficient and communicative. Her advice was appreciated as was her warmth and client care.

5 June 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Chantal,

Thank you so much for your 5* review and for your kind words about our colleague, Linda. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Beth, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Professional

Professional, thorough, timely and efficient.

4 June 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Shingirai,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Excellent, quick, seamless and efficient service provided for my legal advice case

Excellent, quick, seamless and efficient service provided for my legal advice case, from start to finish, from submitting the enquiry form on their webpage, from someone reaching out to me via phone call to get more information on my case, and to getting my case assigned, with all contact details provided regarding who will be looking after my case, and very fast responses received in all email correspondence, which is greatly appreciated. I would highly recommend Slater & Gordon, and Sally Weare and Lewis Edge and the team who handled my case, as it was a great experience from start to finish, thank you!

3 June 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Zoheb,

Thank you so much for your 5* review and for your kind words about our colleagues, Sally and Lewis. It was our pleasure to provide you with an excellent service and we will share your kind words with them as well as their team leader, Peter, who will ensure they receive the recognition they deserve. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Graham lucas from slater and Gordons…

Graham lucas from slater and Gordons injures lawers is an amazing Solicitor he came on to my case after getting nowhere for nearly 2 years and a few months He has turned everything around and I'm now getting my settlement from and stress and life changing Injury which is going to help me move forward with my life i can't express the gratitude and how happy i was with Graham work ethic trust me if you are lucky enough to come across Graham Expect hard working dedication Throughout your case

6 February 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Daniel,

Thank you so much for your 5* review and for your kind words about our colleague, Graham. It was our pleasure to provide you with an excellent service and we will share your kind words with him as well as his team leader, Beth, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

So far so good

So far so good. Ill look forward to hearing more soon.

3 June 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

The link is easy to use

3 June 2026
Unprompted review
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Reply from Slater and Gordon Lawyers

Hi Remedios,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

Rated 5 out of 5 stars

Effective and easy to use system with a…

Effective and easy to use system with a positive and friendly professional approach!

3 June 2026
Unprompted review
Slater and Gordon Lawyers logo

Reply from Slater and Gordon Lawyers

Hi Oliver,

Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.

Kind regards,

Lucy Ellams
Customer Analyst

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