I can’t thank Lauren Landry from Slater & Gordon enough for the support she has given myself and my daughter through a very tough, long process whilst fighting our birth clinical negligence claim. Sh... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I can not recommend Nicole Jackson at Slater and Gordon Lawyers highly enough. We have worked closely together throughout the process of my case, with everything being explained to me as we went along... See more
Company replied
Myself and my son approached slater and gordan with assistance in a very sensitive situation. From day one we dealt with Lauren Ridsdale of the family department and from the onset were treated with c... See more
Company replied
The regular updates and clarity of explanations have helped to understand a rather complex process. I have friends who are claiming through other companies who are unaware of the current position and... See more
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Company details
Written by the company
We are one of the UK's largest and well-known law firms. Our mission is to provide people with easier access to top-tier legal services. With over 90 years’ experience, our reputation is built on the successes of our people. We are experts in: Personal Injury Law, Abuse Law, Employment Law, Wills and Probate Law, Military Law, Clinical Negligence and Family Law. But don’t just take our word for it! We are extremely proud of our Trustpilot ratings and are thrilled with the amount of 5 star reviews we receive in all areas of our business. Should you or anyone you know need legal support or guidance, please do contact our team visit our website www.slatergordon.co.uk
Slater and Gordon (UK) LLP
Written by the company
Contact info
First Floor, Lee House, 90 Great Bridgewater Street, Manchester, M1 5JW, Manchester, United Kingdom
- 0330 107 5085
- slatergordon.co.uk
4.5
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Bullying tactics, won’t respond to emails
Bullying tactics, completely automated impersonal service. Enquired about putting in a car finance claim in via them, legal documents sent with monetary threats before I knew what was happening. Tried emailing to ask before they proceeded and got a bot response that was unrelated to my actual email and they proceeded anyway. They’ve since duplicated a claim themselves and contacted me to tell me it’s my fault (all automated emails). I’ve emailed asking for a human to review, which they’ve not responded to but managed to chase me 3 times and say I owe them for their mistake. Not sure a human actually works here. Strongly wish I’d never clicked the initial enquiry. They use legal jargon and scaremongering to keep you in the process. If I could go back and not enquire would I, definitely. But now they say I have 3 claims (only had 2 cars on finance) and have to pay £175 per claim to walk away, and I’m pretty convinced no human has ever looked at the claims. Every email is signed off to get in touch as they’re here to help, but all emails are sent from unmonitored email addresses and when you do email them it’s radio silence. I’ve emailed twice now to carfinanceclaims (at) slatergordon.co.uk and had no response at all.
31 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi,
Thank you for your review. We are sorry to hear you feel our service did not meet your expectations. Good customer service is at the heart of our business and we would very much like to investigate this matter further. Please contact ClientCare@slatergordon.co.uk and we may be able to resolve any issues.
Kind regards
Lucy Ellams
Customer Analyst
Straight Forward
Very easy navigation through the pages. The process was easy to follow and clear guidance throughout.
31 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi Gidion,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Lucy Ellams
Customer Analyst
Great company
Hello, I can’t speak highly enough of Slater & Gordon the provided a brilliant service, always kept in the loop as to what was happening and what they where doing throughout my claim, couldn’t fault them. The young who I dealt with was Sally So and she was excellent. Thank you again.
21 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi Christy,
Thank you so much for your 5* review and for your kind words about our colleague, Sally. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Ged, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
Straight from the start .
Straight from the start of our telephone conversation with Lee Jones, he put my mind at ease, he talked me through the procedure and made it easy to understand, he was very professional in every way,
29 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi Raymond,
Thank you so much for your 5* review and for your kind words about our colleague, Lee. It was our pleasure to provide you with an excellent service and we will share your kind words with him as well as his team leader, Katherine, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
BUT19736/1
My mother’s claim was handled by Rachelle Spencer and she has been absolutely fantastic! Never once experienced any issues in terms of communication. Always responded in a timely manner. Managed to wrap up the claim in less than 6 months. 10/10 for service. Would 1000% recommend
30 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi Zara,
Thank you so much for your 5* review and for your kind words about our colleague, Rachelle. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Jenny, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
Well good fast emails good communication
Well good fast emails good communication
30 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi Danny,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Lucy Ellams
Customer Analyst
Poor service
30 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi,
Thank you for your review. We are sorry to hear our service did not meet your expectations. We appreciate your feedback and will take your comments under advisement for our future development.
Kind regards,
Lucy Ellams
Customer Analyst
A really satisfactory outcome
Once Hayley Lyn Jones was on the case so to speak, all went smoothly and efficiently. Hayley was friendly and professional at all times, taking the trouble to explain any technical issues that we didn’t understand. We have a really satisfactory outcome thanks to Hayley’s sterling efforts. Thank you Hayley, much appreciated.
27 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi Cherry,
Thank you so much for your 5* review and for your kind words about our colleague, Hayley. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Andrew, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
Kept me in the loop all the time and I…
Kept me in the loop all the time and I was aware of the progress and the state of my claim
27 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi,
Thank you so much for your 5* review and for your kind words about our colleague, Haley. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Beth, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
Company is a waste of time
So my first phone call, they answered the phone then put me on hold and just left me on hold. I called back and told because I didn’t have an injury they weren’t gonna help me. I want to take the council to court for a road traffic accident.. I go somewhere else what a terrible experience
27 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi,
Thank you for your review. We are sorry to hear you feel our service did not meet your expectations. Good customer service is at the heart of our business and we would very much like to investigate this matter further. We have sent out a request for information via Trustpilot's secure post-reply option and we would be grateful if you could supply us with the details of this matter. If there is anything further we can do to assist, please don't hesitate to let us know.
Kind regards,
Lucy Ellams
Customer Analyst
Excellent and professional
Slater and Gordon handled my compensation claim following a motorbiking accident. They were professional,kept me fully informed at every stage and achieved an acceptable compensation amount. I would like to make special reference to Kaly Sugden who handled my claim.
17 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi Martin,
Thank you so much for your 5* review and for your kind words about our colleague, Kaly. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Jenna, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
I had a great experience with Slater…
I had a great experience with Slater and Gordon, and in particular with my handler, Graham Lucas. He managed my case from start to finish with professionalism, clear communication, and genuine dedication. He kept me informed throughout the process, explained everything in a way that was easy to understand, and was always approachable whenever I had questions.
Graham worked hard to achieve the best possible outcome for my case, and I always felt that I was in capable hands. I really appreciated his patience, honesty, and commitment throughout. I would happily recommend both Graham Lucas and the team at Slater and Gordon to anyone looking for professional and reliable legal support.
24 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi Faruk,
Thank you so much for your 5* review and for your kind words about our colleague, Graham. It was our pleasure to provide you with an excellent service and we will share your kind words with him as well as his team leader, Beth, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
Slater and Gordon car finance claims
I put a review on here for Slater and Gordon car finance claims, about their appalling lack of customer service. We have emailed them 7 times now to try and pull out of a claim we no longer wish them to pursue. They don't respond to emails and nobody answers the telephone line. The answer to my review on here, from Lucy Ellams customer analyst, was for me to email them and they will respond. Absolute crap, because that is what I have done 7 times and nobody has replied. This company is ridiculous and their customer service is non-existent. Don't touch them.
23 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi,
Thank you for your review. We are sorry to hear you feel our service did not meet your expectations. Good customer service is at the heart of our business and we would very much like to investigate this matter further. We have sent out a request for information via Trustpilot's secure post-reply option and we would be grateful if you could supply us with the details of this matter. If there is anything further we can do to assist, please don't hesitate to let us know.
Kind regards,
Lucy Ellams
Customer Analyst
I have used Slater Gordon before and…
I have used Slater Gordon before and always found them helpful and professional when dealing with claims
22 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi Ray,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Lucy Ellams
Customer Analyst
My mother passed away from…
My mother passed away from Mesothelioma, it's been a difficult time for the family and nothing can replace a loved one. Our family did however agree that the company responsible for this terrible tragedy should be held accountable.
Ryan explained the process, timescales and gave us the confidence to go ahead with our successful claim. It's taken a while, but our claim has been successful, Ryan is a professional but down to earth person, and I would highly recommend using his expertise, if you decide to pursue a claim for industrial injury/death..
21 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi Jason,
Thank you so much for your 5* review and for your kind words about our colleague, Ryan. It was our pleasure to provide you with an excellent service and we will share your kind words with him as well as his team leader, David, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
The content is easily understood and it…
The content is easily understood and it is succinct and to the point
21 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi Hilary,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Lucy Ellams
Customer Analyst
I found Jenniffer and Jackie very…
I found Jenniffer and Jackie very helpful and supportive. They were very quick to respond. I would recommend them.
20 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi Simon,
Thank you so much for your 5* review and for your kind words about our colleagues, Jenniffer and Jackie. It was our pleasure to provide you with an excellent service and we will share your kind words with them as well as their team leader who will ensure they receive the recognition they deserve. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
I used Slater and Gordon Lawyers…
I used Slater and Gordon Lawyers regarding a redundancy agreement, and from day one they were fantastic. Very helpful and on point with details and information about my case. Would highly recommend. Special shout out to Lawrencia. Helped me whenever I needed it.
1 July 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi,
Thank you so much for your 5* review and for your kind words about our colleague, Lawrencia. It was our pleasure to provide you with an excellent service and we will share your kind words with her as well as her team leader, Edward, who will ensure she receives the recognition she deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
Reply from Slater and Gordon Lawyers
Hi Caroline,
Thank you so much for your review. We appreciate your kind comments and are very pleased to have you as a client at Slater and Gordon.
Kind regards,
Lucy Ellams
Customer Analyst
Kieron Campion is the lawyer you want!
My experience didn't get off to a great start. I went through five solicitors, all based in the North of England, and unfortunately they were extremely disappointing.
However, solicitor number six, Kieron Campion, based in Central London, completely changed my experience.
Kieron was professional, knowledgeable, and took the time to explain everything clearly. He kept me regularly informed throughout the process, which was a refreshing change after my previous experiences. I always felt that he had my best interests at heart and that my case was being handled with care and attention.
I wouldn't hesitate to recommend Kieron Campion to anyone looking for a solicitor who is responsive, approachable, and genuinely committed to achieving the best possible outcome.
15 May 2026
Unprompted review
Reply from Slater and Gordon Lawyers
Hi Lisa,
Thank you so much for your 5* review and for your kind words about our colleague, Kieron. It was our pleasure to provide you with an excellent service and we will share your kind words with him as well as his team leader, Tracey, who will ensure he receives the recognition he deserves. We would like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.
Kind regards,
Lucy Ellams
Customer Analyst
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