SkyUp Airlines Reviews 364

My flight on 07 June 2025 was delayed, so I submitted a compensation claim under EU261. I got an email on 01 December 2025 saying my claim was approved for (claim number MT343631759151831) and that I should enter my bank details. I did. And then… nothing.

As of 14 April 2026, I still haven’t received the payment. I’ve called the hotline multiple times and I keep getting the same line: that I’m “on the list awaiting compensation.” They also told me I should write by email, but the problem is nobody replies to my emails, and no one can give me even a rough timeframe.

What makes it even more frustrating is that a friend of mine got paid a few months ago, so clearly payments can happen — just not in my case.

Very Very Very bad.I have been waiting for four years for a refund for a cancelled flight and have already received countless excuses, but still no refund. This is a fraudulent company. I have never experienced anything like this.

SkyUp is a clear example of an airline that completely disregards passengers’ rights.
After my flight was cancelled, instead of assistance I faced delays, avoidance, and a complete lack of accountability. The responses I received were generic templates with no real effort to resolve the issue. It strongly feels like the company is deliberately avoiding its obligations. Customer service is extremely poor — it is difficult to get in touch, responses are vague, and there is no genuine attempt to help. Passengers are left alone to deal with the consequences. What is especially disappointing is the lack of responsibility and respect toward customers, even in difficult circumstances. My experience shows that SkyUp is an unreliable airline that fails to provide proper service and does not fulfill its obligations to passengers.
I strongly do not recommend this airline.

I had a very disappointing experience with SkyUp Airlines on March 13 , flying to Phu Quoc.

First of all, we were not clearly informed in advance that meals had to be pre-ordered 48 hours before the flight. This is unacceptable for such a long journey.

Secondly, there was not enough food available onboard for purchase. How is it possible to operate a 15-hour flight (with 2 stops) without ensuring sufficient food for passengers?

To make things worse, we were given only 500 ml of water for the entire duration. This is simply inadequate and shows a complete lack of care for passengers’ basic needs.

Overall, this experience was extremely disappointing and far below acceptable standards for a long-haul flight. I would not recommend this airline.

I submitted my claim to SkyUp and as of today more than 9.5 weeks have passed without any real response. The airline itself referred me to EU Regulation 261/2004, which clearly requires a reply within 2 months. Despite this, all I received was a generic “please wait” message with no timeline, no update, and no progress.
This feels like deliberate delay and complete disregard for passengers’ rights.
Communication is minimal, slow, and unhelpful. If an airline cannot follow the basic legal deadlines it quotes itself, it raises serious concerns about reliability and customer service.
Very disappointing experience.

Think carefully before booking tickets. I am an experienced traveler and understand flight delays and schedule changes, especially with low-cost carriers.

However, there seems to be a scheme here that resembles fraud. A round-trip ticket consists of an expensive outbound ticket and a cheaper return ticket. In the end, they operate the flight that makes up 70% of the total price, but the return flight is canceled. They notify passengers just a few days in advance so that there are no complaints. But I checked the departure board and the flight appears as scheduled!

As a result, I have not received a refund for almost six months. There are many similar reviews online. Customer support politely “stonewalls” inquiries without providing real help.

This is the worst airline I have ever traveled with. They delay compensation payments and respond with the same templates over and over again.

I purchased three round-trip tickets in November 2025 to ensure my family’s travel plans well in advance. Both flights were cancelled approximately one month before departure, causing significant inconvenience and financial uncertainty.
Although refunds were processed, the late cancellation forced us to search for alternative flights at much higher prices.
This experience was highly disappointing and disrupted our family vacation plans.

They cancelled the flight and refused to refund the money.
So stay away from them ...

Cancel my return fly for a very hot period, end up buying 5 times more expensive

Worst airlines ever.
I am extremely disappointed with the service provided. My flight was delayed by four hours. Although compensation was approved, my subsequent emails regarding the matter have been completely ignored. This lack of communication and follow-through is unacceptable and highly unprofessional.

Worst airline experience of my life. Absolutely unacceptable.
I flew Bucharest – Phu Quoc and return with this airline, and I can honestly say it was a nightmare from start to finish.
The outbound flight to Phu Quoc took 12.5 hours and included a so-called “technical stop” in Sharjah for refueling, where we were forced to stay inside the aircraft for over one hour without being allowed to disembark. This alone is unacceptable for a long-haul flight.
The onboard services were miserable:
• Food quality was extremely poor (one portion of pasta and one sandwich for the entire long flight)
• Only one 0.5L bottle of water
• When we tried to order extra food or drinks, they were out of stock
• No proper service planning for a long-distance flight
The return flight was even worse and completely chaotic. We were informed there would be three technical stops:
• Bangladesh
• Sharjah
• Chișinău
This is not a normal airline route and this is NOT a normal passenger experience. In Chișinău, some passengers were even allowed to disembark, although this was not an official layover, which is extremely unprofessional and confusing. Then the final leg was Chișinău – Bucharest.
Total travel time back to Bucharest: 19 hours.
Some refueling stops lasted up to 3 hours, with passengers trapped inside the plane. This is simply unacceptable in 2025 aviation standards.
Cabin crew behavior was disgraceful:
• Flight attendants avoided speaking English
• Rude and disrespectful attitude
• Clearly discriminatory behavior toward passengers of nationalities other than Ukrainian
• No professionalism, no customer care, no empathy
The food on the return flight was just as bad, poor quality and insufficient for such a long journey.
This company should not operate long-haul flights if it cannot provide:
• proper logistics
• basic passenger comfort
• professional staff
• adequate food and water
• minimal service standards
If you cannot afford to operate long-distance flights properly — don’t operate them at all.
This was a humiliating, exhausting, and degrading experience.
I will NEVER fly with this airline again and I strongly advise everyone to avoid it.
Worst airline. Worst service. Worst organization.
Total disgrace to aviation standards.

Till 3. October no answer or any decision about our damaged luggage. Impossible! Still verification the documents and nothing more. They send something to shut the mouth... Be aware and stay the hell away!

I've always recommended this Airline previously, being Ukrainian, I always wanted to support the Ukrainian business as well as had zero problems with their services previously, but recently I've got into a situation related to the cancellation of the flights, bought 'on sale' half a year ago (It was a Chisinau - Lisbon flight and the return one also). That flight I bought for my mom to visit us at Portugal and meet be present on her grand daughter's 1st birthday, so we were planning lots of things for those exact dates (5th to 8th of December) and 10 days in advance I get notified that the flights are cancelled. Well we've lost a shitload of money cause we needed to reschedule out activities and places reserved. I was pissed, but I also understand that can happen, but the thing is they have done this again. Yesterday I have received notifications that:
- U5451 RMO - LIS 30-01-2026
- U5452 LIS - RMO 06-02-2026
are cancelled too, and there's no option to change to some other dates, it looks like there's no other flight to Lisbon from Chisinau until April (at least). So they kind'a give you an option to select different dates but in reality it means those dates will be half a year from now.
Refund is of course an option, but the tickets were bought half a year ago with a price of 50-100 euro, and now the new tickets that I have to buy for the same dates are at least 3 times more expensive. Alternative would be wasting my previously scheduled and planned days off as well as losing money on hotels and activities booked in advance.
So this is the last drop for me, I won't be using this airline any more as well as I won't recommend anyone doing so too.

I am writing this review to warn everyone considering flying with this company: do not do it. This was, without a doubt, the most appalling and unprofessional airline experience I have ever endured. If you are choosing between a direct flight with this airline and a connecting flight with literally anyone else, choose the connection. It will save your nerves, your money, and your health.

My ordeal began with a flight delay that turned a 2-hour flight into a 19-hour nightmare. Throughout this entire time, the communication was either nonexistent or deliberately confusing. There were more than 10 (!!!!!!) flight delays one by one. Every two hours or so, they spammed us with these messages, but the airport staff said they had no connection with the airline and that we should not rely on this information. The staff at Prague Airport were visibly shocked by the sheer incompetence and irresponsibility of this airline. They openly admitted that dealing with this carrier is a burden for them as well, citing zero communication from the airline’s representatives. We were left in the dark, abandoned by the very company we paid to transport us.

The conditions on board were just as terrible. The aircraft was uncomfortable and freezing cold, which resulted in me getting sick immediately after the flight. It felt like they had absolutely no regard for passenger welfare or basic comfort standards.

To make matters worse, their scheduling is completely erratic. I purchased a round-trip ticket, only to have my return flight arbitrarily moved by two days without any explanation or reasonable notice. This forced me to scramble for accommodation and incur significant unexpected expenses, as I had already booked hotels based on the original dates.

The aftermath has been just as frustrating. I filed a formal complaint regarding compensation for the massive delay, the missed work, and the financial damages I suffered. It has been over a month, and my claim is still "under review." Their customer support is unresponsive, unhelpful, and frankly rude. They show zero empathy and seem determined to drag this out until I give up.

This company demonstrates a total lack of respect for its passengers, safety regulations, and basic service standards. Avoid them at all costs.

SkyUp approved my compensation under EU Regulation 261/2004 and then simply failed to pay it for months. Instead of a payment date, the airline sends repeated, copy-paste responses with no real information. Excusing this behavior with a "high number of similar cases" is unacceptable and suggests a systemic problem. Another passenger from the same flight is being treated in exactly the same way. This conduct seriously undermines trust in SkyUp and its compliance with passenger rights.

Very bad experience with SkyUp Airlines

Flight U5488 was delayed over and over again, with constant schedule changes and no clear information provided.
In the end, the total delay was 9 hours and 50 minutes.

No proper communication, no explanation, and an extremely long and exhausting wait at the airport.
Terrible management and complete lack of respect for passengers.

I strongly recommend avoiding this airline.

Return flight to Tallinn from Hurghada 1st of october was delayed almost 24 hrs and didnt receive any communication from airline until few hours had passed from the original departure time. Waiting at the airport with no services (it was evening and checkin/security staff didnt let us to the airside) - finally during early hours of morning we were able to checkin just to learn there is another delay, and when finally boarding the plane broke down.

We were offered one water bottle and one warm meal, no staff anywhere to give updates.

Still up to date (dec 15) no response to the compensation for delay has received.

It’s extremely frustrating to be dealing with the airline. We had a 5 hour delay for a flight almost 6 months ago, and after promptly filing for reimbursement (was filed the same day) and getting APPROVED, the refund is still nowhere to be seen. When contacting the airline all you get is “please be patient and wait”. No clear indication of the timeline at all. Horrendous experience.

the flight was delayed for more 9 hours and the company refused to pay any compensation even after summiting an official claim on their website as recomanded by their staff