I've been using skyscanner for a decade. Mostly skyscanner is accurate with fare estimates?. However since covid the routes & fares have become more expensive & time consuming. To many stops ( long... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Better than expected! I had some doubts about using a third-party travel booking agency, but Skyscanner made the process really easy and affordable. I was able to find great deals on flights. I would... See more
It was easy to book tickets and compare itineraries, but they charged for a bag that the airline did not recognize and then charged again for. I’ve reached out to customer service to request a refun... See more
Company replied
I booked a domestic Thai Smile Airlines flight through Skyscanner. Skyscanner lead me to the cheapest and hassle free booking website. Booked my flight in under 5 minutes in a very friendly and conven... See more
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
Used skyscanner to book 2 flights - picked and booked them both within 15 mins. Easy and quick!
2 June 2021
I always use sky scanner never had any…
I always use sky scanner never had any problems at all and will continue to use them
Fast efficient and economically priced
2 June 2021
Brilliant as always!
2 June 2021
This was my first time using Skyscanner…
This was my first time using Skyscanner and the website is easy to navigate. Checking out the flights and the info was easy to understand and access.
1 June 2021
Super easy process
Super easy process, easy to navigate...it took me about 5 minutes from beginning to end! Keep up the good work
1 June 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Checked baggage caused confusion
It was easy to book tickets and compare itineraries, but they charged for a bag that the airline did not recognize and then charged again for. I’ve reached out to customer service to request a refund of the checked bag fee and can update the review based on their response.
Update: I was contacted by both Skyscanner and Trip.com and received prompt replies and great customer service that resolved the issue without incident. Updated this review to 5 stars!
1 June 2021
Reply from Skyscanner
Hello Jeremy,
Thank you for taking the time to share your feedback, and we're sorry to hear that you've had this issue after searching for flights on our platform.
I was able to locate your booking based on the details you've included in your review and can see that you have completed the reservation with Trip.com.
We'd really like to look into this, so I've sent you a message to the email address that's linked to the booking.
Thank you again for your feedback, and we hope to hear back from you soon.
Kind regards,
Lucas
Application is easy to navigate
Application is easy to navigate. Flight rate is all time low. You're able to talk to a live person and customer support is very helpful.
1 June 2021
Easy to use and effective in finding…
Easy to use and effective in finding cheapest and best fares.
I always use and recomend Skyscanner.
26 May 2021
Free flight for being a great customer who takes the time to write a review.
Great service, easy payment processing & ticketing experience. Would love a free flight for being a great customer who takes the time to write a review.
26 May 2021
Quick and eady to use.
26 May 2021
Helpful user friendly site
I found this site very easy to use and gave me all the information I needed to make my booking
26 May 2021
One stop website for my flight booking
Excellent website to compare air fares and best of all, I could book the flight directly with Airlines on Skyscanner which is really convenient and safe to secure my flight.
26 May 2021
There was a few dollars add on to final…
There was a few dollars add on to final price for booking through affiliate websites, and car hire quotes included services that required a transfer from the airport, but this wasn't clear on the search results, filter those out. Still definitely faster and usually cheaper than trying to search everywhere myself.
26 May 2021
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