skymobilellc.com Reviews 183

Sky mobile are not fit to be a provider. Not fit for purpose.
Their call centre in India is unfeeling and either totally incompetent or dishonest.
They left my friend with no mobile in a foreign country, with his wife in intensive care and refused to allow any further roaming even when I said I would pay the bill in full. Apparently the bill was not even due!! Sky promised me they would increase his allowance so he could contact his insurance company and then didn't bother.

I didn’t want to put a single star. So many issues with sky mobile. I can’t even be bothered to list it all so stressful. I can see how many others are suffering in the same way. It’s disgraceful. I have reported to watchdog online please anyone else that can do this they need to be shut down. The more that complain the more we may be able to get out of this terrible rip of contract. They won’t allow links in these reviews please google Watchdog BBC for the form to fill your complaint.

Worst service ive ever had, on phone for 1.5 hours and still issue not resolved. Hung up on me 4 times every time I call back it goes silent. Cut me off phone. Jokers avoid go to three much better service

Shocking. Started new contract with them. Sent me a contract for £4 a month but started charging me more. Phoned to sort which took forever. Then get an email saying they’ve put me on a brand new contract (I was already 3 months into the 12 month contract.) phoned them again and they insisted they couldn’t change it. Said I’d go to ombudsman and was told ‘go on then.’ So seeing as they’d put me on a new contract I exercised my right to cancellation and cancelled my contract. Don’t go near with a barge pole.

I would give no stars given the option.
Sky are treating me appallingly and I am a victim of fraud and identity theft. They cannot even be bothered to reply to these reviews. I have been locked out of an account that was set up using my stolen details. I have sent the phone back months ago - no reply - just bills and threats from Sky to press charges for unpaid bills. No contact from the fraud people. They have been apparently on this case for 2 months now. Sky tell me to expect a call - nothing happens. I am completely powerless. I have kept all the proof of sending back the phone and mt crime reference number for the identity theft. If Sky do not contact me soon this will go to Ofcom.

I sent my Samsung tablet in just over a month ago now on the 17th of January 2025 for repairs as the power button was not operating properly so spoke to Sky got a package envelope to send it back now trying to get my tablet back it's like trying to win the National Lottery very difficult I wouldn't recommend sky or they repair a so-called service tomorrow morning the 20th of February 2025 I will be reporting sky to ofcom all they seem to do is fog me off oh yes the manager or someone will call you back when are we don't actually know within the next couple of days I would say absolutely shocking service I will be cancelling my broadband my landline my mobile and everything else with Sky I'm not interested in being with a company that cannot tell the customer the truth.

I will never reccomend sky mobile to anyone. You select something else and get something else.

the £2 a day charges to use you phone abroad is just robbery!!!!

Do not sign up for SKY MOBILE I have had an issue with them for over 2 weeks they have not been able to reslove up to now. They have made several promises and none achieved. They do want to charge still you for the service. DO NOT USE.

I had my phone stolen on Sunday the 14th July. Reported it the next day, it’s now the 23rd and still no sim!! Called yesterday to be told it’s 6 working days will be with you tomorrow, that’s 7 working days and 9 days with NO SIGNAL!! Never using sky again

I upgraded to new handset and they gave me an estimated value on my old phone on a swap deal subject to a proper valuation once I send the old handset. I received an email saying the swap is now complete, yet in their previous email, I was supposed to accept the new value. I then called for an hour, pleading with them to return my old device and they are refusing yet it is within my right to accept or decline the offer. This is a limping contract and it tantamount to gross misrepresentation from their part. They tell me that once the swap is confirmed they can't return the old device. They want me to pay a ridiculous amount for the old handset in my next bill.

Avoid with any cost!!
Call centre in India, promise me call back after spending about 4 hours on Call and transferring 12 different customers service on one call which last more then 3 hours!!!
And reson is very small, just couldn't sing agreement on my new contract. Customers service in India promise to give me call which never did and during all this time, Sky keep sending me emails asking to sign agreement. Sky then cancelled the order again saying I'm not signing agreement.

Never been able to use the data in any sensible way google maps a laugh by the time the GPS has caught up you missed the junction .
Calls are poor
This has been going on since joining sky we keep being fobbed off.
Just check how much data had been unused since we joined and you will see
This is throttled back data to 14400 of the 2000
Sky mobile is a scammer and a sham no wonder they split hard ware from network.

Sky sent a brand new mobile phone as part of a contract in March which never worked. Despite 6 calls with promises they would send out a pack for me to send it back for repair (they refused to replace it) the package has still not been sent. While they have records that I have called they keep no records of the reason for calling so each time the process has to start again and in the meantime I am paying for the contract and the phone that doesnt work. They refuse to allow me to return the phone and cancel the contract. Avoid them.

Phoned customer services to get the parental restrictions taken off my sim as I don't have a credit card. They say they can't verify my age (53) so won't take the restrictions off.
So I'm paying for a service that I cannot use fully due to the restrictions!! Very very poor.
I wouldn't recommend SKY mobile to anyone.

I would give a zero if I could. Worst customer service ever.

I recently fell victim to severe harassment and asked for sky to change my number. They have a silly policy which means customers must have the sim contract bought out and given a new one. They basically said we don't care your a victim if you want to change your number you have to pay £3 extra a month to keep the same plan. What a scam! what an immoral company to increase monthly charges for victims wanting a new number!!!!

took 1200 out of my account and i havent had service with them in over 2 years and just bam 1200 bucks gone but my bank stopped it thank god

Worse of the worse service ever. Since I got this sim I never had proper drama free call to anyone

I have been with Skymobile for almost 4 years- in April 2 payments were taken out of my account for the service. I did not notice until in May I received texts and emails everyday telling me my CC was no good- to find out they had maxed out my CC by taking out 8 payments total for April/May. Once that card was cancelled they attacked a second card charging another 23 payments for the month of May and June. Now I have no Service and I am out close to 5K. Beware!
As of today 7/9/2024 no help from the Credit card companies. Their resolution is for me to contact the merchant. Impossible- goes to show you everyone is out for the $$$$.