Skyhook Reviews 672

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, humor, and expertise, highlighting how guides made trips unforgettable and ensured everyone felt safe and well-cared for. People frequently commend the excellent organization of holidays, noting the smooth logistics, comfortable accommodations, and delicious food, even in challenging locations. The stunning locations and breathtaking views are also a major highlight for many. However, some customers also noted occasional issues with communication and itinerary accuracy, mentioning that some planned stops were missed or that information provided was incomplete. A few people also felt that the service quality was inconsistent, with one reviewer describing a guide as nonchalant and another expressing dissatisfaction with the lack of alternative food options despite dietary restrictions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Holidays

Clients share positive opinions on holidays, often describing them as well-organized, amazing, and... See more

Location

Consumers find location to be positive, highlighting the stunning and varied scenery, from dramatic mountains... See more

Service

Users describe positive interactions with service. Many reviewers praise the excellent organization, with... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent food, describing it as... See more

Based on these reviews

Rated 5 out of 5 stars

Great trip! Beautiful walks amongst almond blossom and fantastic vistas. Lovely hotel - relaxed staff, comfortable rooms and tasty food. Hotel was perfect for a group booking. Guide was great - set go... See more

Company replied

Rated 5 out of 5 stars

Mt Toubkal, High Atlas Mountains was made unforgettable by the people met along the way. Guides were amazing (Hassan , Lhacen). Helpful and attentive, humorous. Including the cooks! E... See more

Company replied

Rated 5 out of 5 stars

A fantastic trip - very well organised, a super guide Ian (who kept us safe and happy, answered all our questions, always showing great patience and humour) and a really great group of fellow hikers.... See more

Company replied

Rated 5 out of 5 stars

Our group consisted of two hikers, two guides, a cook and porters. Ahsante Tours did a wonderful job from airport pickup, accommodations in Moshi, hike and airport return. We scheduled the seven-d... See more

Company replied


Company details

  1. Travel Agency

About Skyhook

Written by the company

Small group adventures for active people. Book incredible experiences with hand-picked local guides.

At Skyhook, we hunt down the very best local adventure guides and provide a seamless platform to allow you to plan and book your dream adventure holiday.

We're more than a mere booking platform. We're a tribe of adventure-seekers, bound by our shared passion for exploration. By joining our community, you gain:

  • Exclusive access to top-tier local guides.
  • Connections with fellow intrepid travellers.
  • Special discounts from premier gear outfitters and travel partners.
  • A secure online booking experience.

Discover Skyhook. Life's an adventure!

Contact info

4.8

Excellent

TrustScore 5 out of 5

672 reviews

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Rated 5 out of 5 stars

Epic Trip

The Garden route & Addo Elephant park is a breathtaking trip that delivers on all levels! The scenic drive offers a constant changing landscape, dramatic mountains, golden beaches, along with an incredible variety of wildlife!! South Africa is a magical destination that never stops surprising you, with each day bringing something new and memorable. The food throughout the trip was delicious and the accommodation exceeded all expectations. Gareth, our guide, elevated the entire experience—his confident driving and deep knowledge of the route added so much to the experience. If you’re looking for a unique and unforgettable adventure, I couldn’t recommend this trip more!
The experience was just as described in the company's itinerary and much more. An epic journey! Great value for money. Well organised and an excellent guide!!!

30 March 2026
Unprompted review
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Reply from Skyhook

Hi Cathy, thanks for the review. We're glad to hear that you had an amazing time on your South Africa trip to the Garden Route. It really is a stunning part of the world! We hope to see you on the next adventure soon.

Rated 4 out of 5 stars

What an amazing place

What an amazing place! So beautiful with lovely friendly locals.
Our guides took such great care of us and I loved my time there!

24 March 2026
Unprompted review
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Reply from Skyhook

Hi Katie, we're so pleased that you got to experience the Hike, Raft and Kayak trip in Albania! This region is indeed very special and we're happy you were well taken care of by the local team. Thanks for sharing!

Rated 5 out of 5 stars

Great trip

Great trip, amazing guides fantastic food

14 March 2026
Unprompted review
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Reply from Skyhook

Hi Darcy, thanks for the review. Well done on your Mt. Toubkal trek! We hope to see you on another adventure soon.

Rated 3 out of 5 stars

The trip was very well organized, but the guide wasn’t good

The trip was very well organized. The activities very nice and safe, the hotels were very good and the food amazing. On the other hand, our guide Jonathan knew very well the place, but he was very nonchalant, was tired most of the time, he didn’t say everything about the trip, and at the end, he got too “friendly” with my daughter.

9 March 2026
Unprompted review
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Reply from Skyhook

Thank you so much for taking the time to share your feedback. We really appreciate it.

We’re very glad to hear that you enjoyed the trip overall and that the organisation, activities, accommodation and food were all positive. It means a lot to know those elements came together well for you.

That said, I’m genuinely sorry to hear that the guide was anything less than professional and that this took away from the overall experience. That's certainly not the standard we've come to expect from this team.

Please rest assured that we’ve already raised this with the local host. Both we and the local team take feedback like this very seriously, and it will be addressed directly and formally with the guide.

Thank you again for bringing this to our attention — it really does help us ensure we maintain the right standards for all of our trips.

Rated 5 out of 5 stars

10/10 would go again Mt Toubkal, via Mountain eco lodge

Mt Toubkal, High Atlas Mountains was made unforgettable by the people met along the way.

Guides were amazing (Hassan , Lhacen).
Helpful and attentive, humorous. Including the cooks!
Everything was covered well and everyone responded brilliantly.

I personally recommend Ayoub and Abdul at Riad bab Imlil, Mountain eco lodge.
Well organised, got in contact with each of us and made sure we were all in the loop.
(P.s heated room downstairs! But all rooms had extra blankets.)

They really put the cherry on the cake with great food, great advise and great sleeping arrangements.
Not to mention sound motivation.

10/10 would bring others here again

7 March 2026
Unprompted review
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Reply from Skyhook

Hi Morgan, Thank you so much for the fantastic review! 😊

We’re thrilled to hear that your Mt Toubkal adventure was such a memorable experience and that the team made such a great impression. Hassan, Lhacen, Ayoub, Abdul and the rest of the crew at the Mountain Eco Lodge will be delighted to hear your kind words and we’ll be sure to pass them along.

It’s wonderful to know the guiding, organisation, food and hospitality all helped make the trip special. Thanks again for the recommendation, and we’d absolutely love to welcome you (and your friends!) on another adventure in the future.

Rated 5 out of 5 stars

Another amazing trip with Skyhook.

Another amazing trip with Skyhook.
1st time trying a winter hike and it was great. Slovakia is beautiful, great value for money and has so many activities on offer. I highly recommend and will be visiting again. 3rd trip with skyhook and all have been excellent.

21 February 2026
Unprompted review
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Reply from Skyhook

Hi Gaby, well done on your Slovakia winter hiking adventure! We love hearing from our repeat guests and look forward to having you on many more trips with us. Thanks for sharing!

Rated 5 out of 5 stars

The guide Tom

The guide Tom, was full of positive energy.
Great fun, superb knowledge on the area and history.
Well structured trip, no wasted time. Full of laughter. An absolutely great experience.

5 March 2026
Unprompted review
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Reply from Skyhook

Hi Sylvia, we're so pleased that you enjoyed your St. Bernard's Beginner Snowshoe adventure. Tom is one of the best! Thanks for taking the time to share. Hope to see you on another adventure soon!

Rated 5 out of 5 stars

A truly fantastic experience

A truly fantastic experience. The accommodation,the guides,the food,and the amazing location were all 1st class.The greatest achievement of my life. Just be aware, this is a serious test of your physical and mental fitness.

7 March 2026
Unprompted review
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Reply from Skyhook

Hi Martin, congratulations on your Mt. Toubkal summit, as you noted it's no minor feat! We're so glad to hear that you were well taken care of. The Morocco team are excellent. See you for the next adventure;)

Rated 5 out of 5 stars

Best Skyhook trip ever!

Best Skyhook trip ever!
Thank you, Tom, our fabulous guide, for your knowledge, literal support and your humour ❤️ Absolutely fxxking amazingly awesome trip..... From stunning snow mountains, to quiet reflection at St Bernard's Hospice, to extremely scary toboggan rides and cuddles with the graceful giants, the St Bernard's dogs at Barryland. A fantastic mixture of challenges and relaxation, the weather and company just added to what is a great trip, would definitely recommend and do it again, thank you, Carol & Jodie 🙏🙏❤️❤️

5 March 2026
Unprompted review
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Reply from Skyhook

Hi Carol & Jodie, thanks for this shining recommendation! We're beyond happy to hear that you had such an amazing time with Tom, a truly unique experience for sure! See you on the next one🙂

Rated 5 out of 5 stars

Amazing trip!

Amazing trip!
Hassan was a great guide and worked tirelessly to ensure we were all kitted out and supported during the trek. Even through observing Ramadan...heroic!!

Everything went as planned, food was great, even in tricky locations. Accommodation good, although the refuge is very basi, we were still apply catered for.

As a solo traveller, felt safe and enjoyed the company of the group I climbed with.

Only caution was/ is that as a short trip, you don't get much time to acclimatise to the altitude, so need to be very fit, especially in snow.

I didn't summit, through personal choice, but still found the overall experience fantastic, supported and life affirming.

Can't fault the organisation, guides, cooks and experience.

28 February 2026
Unprompted review
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Reply from Skyhook

Hi Natasha, we're so glad to hear you enjoyed your Toubkal trek. Hassan and the team will be pleased to see this feedback - thanks for sharing. We look forward to welcoming you on the next adventure.

Rated 2 out of 5 stars

This was definitely my last trip with Skyhook

This was definitely my last trip with Skyhook. I booked a two part tour. Climbing Mt Toubkal and visiting the Sahara.

To be honest, I would not recommend completing the visit to the Sahara with this provider. As a solo traveller, I contacted the company in advance to confirm whether the trip would still go ahead if I travelled alone. They confirmed that it would, without providing any additional comments regarding quality or potential adjustments other than maybe joining a group. No discussion of any price modifications that would have allowed me to make an informed decision.

After paying an additional £220 for this three-day trip as a solo traveller, I was placed in a van with approximately 20 people, despite the booking suggesting small groups. I was asked to pay for my own lunch, even though the tour description stated that all meals were included. I received back the money I paid for the lunch, however that is not the point! The dinner at the first hotel did not even include water, and a very small plate had to be shared between four people at the table. The stops on the trip also differed from those described in the itinerary, and some locations were not visited at all. People travelling with me paid between €70-80. You can imagine my disappointment!

After speaking with other passengers, I realised that I had effectively been outsourced to a trip booked through the GetYourGuide platform. While I am aware that this platform offers budget tours (and I have used it in other countries), this was not what I paid for in this case. The experience felt like a low-cost tourist trap. During the trip, we were accompanied by local “tour guides” who walked us around public areas and then demanded tips in a manner that felt almost forceful.

To make matters worse, my contact at Skyhook asked me to update him on how the trip was going. When booking a guided tour, it should be the provider’s responsibility to ensure service quality and passenger wellbeing at all times.

The first part of the trip was somewhat better, and I believe this is where their expertise lies. However, this is not an easy climb in winter, and the equipment provided was not always suitable. Two helmets did not fit properly, yet no adequate solution was offered; we were simply told to carry them attached to our backpacks. On the first day, after lunch, we began walking on snow while carrying all our gear but were not advised to use crampons, which would have made that section significantly safer and easier. I was wearing trekking boots, which were listed as suitable in the equipment description, yet the terrain was slippery and unstable in several areas, making that section far more difficult than necessary.

Ultimately, it was the natural environment itself that made the experience worthwhile, rather than the organisation or service provided.

14 February 2026
Unprompted review
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Reply from Skyhook

Hi Mafe,

Thanks for taking the time to share such honest and detailed feedback. I’m genuinely very sorry that aspects of your trip did not meet your expectations. That’s never how we want anyone to feel after travelling with Skyhook.

Our aim is always to provide authentic, small-group adventure experiences. On the Sahara extension, the local host requires a minimum number of participants to operate the desert portion sustainably. In the past, the team has tried running this extension for a single guest, but feedback showed that it often didn’t provide the best overall experience. To provide the best experience, this can mean that solo travellers are joined with another group for this part of the trip. We're aware that this was mentioned to you at booking, but can see that we could have provided clearer information in advance, particularly around what to expect in terms of group size and format. It's something we’re reviewing with the local team.

I’m also sorry to hear the wider group trip didn’t feel like good value in terms of inclusions, meals and itinerary stops. While the lunch was refunded at the time, we understand that didn’t fix the overall disappointment. We’re speaking with the host directly to make sure what’s delivered on the ground properly reflects what’s advertised.

It’s good to hear Mt Toubkal was a better experience overall, though your comments about equipment and guidance are important. Winter conditions there are no joke, and guests should feel confident in both the gear and the advice they’re given. The local guides are normally very experienced in advising on equipment use, including crampons and helmets, so I’m sorry if that wasn’t reflected in your experience. We’re following this up to make sure standards are where they should be.

We can’t change how the trip felt for you, but your feedback has absolutely been heard and is being acted on. Thanks again for taking the time to write it — it helps us improve.

Warm regards,
The Skyhook Team

Rated 5 out of 5 stars

Almond Blossom

Great trip! Beautiful walks amongst almond blossom and fantastic vistas. Lovely hotel - relaxed staff, comfortable rooms and tasty food. Hotel was perfect for a group booking. Guide was great - set good pace and planned distance well for needs of group. Can recommend to any one with some walking experience as there are a few slightly more challenging uphill sections. I loved being out in nature in gorgeous February sunshine.

19 February 2026
Unprompted review
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Reply from Skyhook

Hi Zoe, thanks for sharing such a lovely review (and the beautiful photos on the website!) We're so glad you got to experience this region. See you on the next one!

Rated 5 out of 5 stars

Best of Guatemala Adventure - there's so much to see

There's so much to see. The highlight has to be the overnight trek up Volcán Acatenango to view the almost constantly erupting Volcán de Fuego. It's impressive during the day but absolutely spectacular at night and the campsite is the perfect viewing platform. Lake Atitlán, the deepest in Central America, was also a great overnight trip. It was serenely relaxing kayaking across it and the hike back along the ridge above the shoreline was very picturesque. I'd have liked the cycle ride to have been longer, but this too added to the experience. The shoreline town of Panajachel offers lots of opportunities for buying colourful souvenirs and has plenty of bars and restaurants to try out.

The main base of Antigua is likewise a busy but beautiful place to stay, enjoying the local sites and views, rooftop bars, restaurants and shops - of which there are a lot. Our courtyard hotel was true to Guatemalan style and offered tasty breakfasts in the cool morning air. Old Town Outfitters provided all the services of the trip and Pablo, our guide, did a great job in looking after us facilitating the experience and explaining the sights and history.

Prices are good value, take some local currency (Quetzals) but credit cards are widely accepted too. Both warm and colder weather gear is required. Daytimes are warm, but not too hot, and evenings and early mornings are cool. Long trousers (or gaiters) for the volcano hikes will prevent stones filling your shoes and do expect your clothes and kit to get very dusty from the ash. Either use the hotel's laundry service or bring plenty of bags for packing dirty kit.

Where you visit is well set up for tourism but doesn't seem overly spoiled by it yet. Visit soon if you love sunny picturesque locations and prefer to enjoy them actively rather than passively. It's well worth the effort of getting there.

14 February 2026
Unprompted review
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Reply from Skyhook

Thank you so much for such a detailed and inspiring review! We love how vividly you’ve described the experience — especially that magical night view of Volcán de Fuego from Acatenango. It’s truly unforgettable.

Your practical tips are incredibly helpful, and we’re sure future travellers will really benefit from them.

We’re so glad you had a fantastic time in Guatemala, and we hope your story inspires many others to take on the adventure too 🌋

Rated 5 out of 5 stars

Local leader kept the show on the road…

Local leader kept the show on the road despite water damage to trails from Storm Leonardo. Food and accommodation excellent. Fellow participants were a delight to know . Trip well worth the money

5 February 2026
Unprompted review
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Reply from Skyhook

Thanks for the review of your Sierra Nevada Hiking in Blossom trip, John. It sounds like the weather was no match for your group - Dan will be so pleased with your feedback, thank you. We look forward to welcoming you on the next adventure!

Rated 5 out of 5 stars

Fantastic trip, highly recommend

This was a fantastic trip, highly recommend. It was great to have some different activities such as thermal baths and a trip to the ski fields, as well as hiking. Tom our guide was fantastic, it was great to hear about Slovakia and the area.

9 February 2026
Unprompted review
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Reply from Skyhook

Hi Sophie, thanks so much for the review. We're thrilled that you had such an amazing time Winter Hiking in the High Tatras. See you on the next adventure!

Rated 5 out of 5 stars

Machame Route Kilimanjaro

Excellent adventure on the Machame route to summit Kilimanjaro, well organised and led by Seb and Jackson from Ahsante tours.
Every aspect of this adventure, from planning and booking, to assistance with visa applications, and continued liaison
until we got to the trek was excellent.

We had leaders Seb and Jackson, along Peter, Cowboy, Pascal, Calvin, Mike, Suliman, Leonard, Bryson, Manuel, Joseph, and Pasat 🇹🇿 ⛰️
This team made our adventure!

I can't recommend this trip enough. A memory for a lifetime.

Recommendations for people considering this. Take up the portable toilet option; we had it, at the camps it was a life saver when you consider the on site facilities, and your possible distance from them at night! Gloves! The summit trek is freezing, make sure you have suitable gloves and a headtorch.

27 January 2026
Unprompted review
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Reply from Skyhook

Hi Andy, huge congratulations on summiting Kilimanjaro! We'll be sure to pass on your kind words to the mountain team. Thanks for adding the extra tips about the toilet and good gloves for the summit- important notes that will be very helpful to others:) See you on the next adventure!

Rated 5 out of 5 stars

A superb development course all thanks…

A superb development course all thanks to our great instructor Ben. Hopefully I'll be back for the advanced course once I've put these valuable skills into practice

26 January 2026
Unprompted review
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Reply from Skyhook

Hi Elliot, thanks so much for sharing this review. We're so pleased to hear that you had an amazing time on the Ice Climbing course. We're excited for you to return and improve those skills!

Rated 5 out of 5 stars

Fantastic snow shoeing trip

I’d never been snowshoeing before but I came across it as an activity on skyhook and thought it looked fun!
I’m so pleased I signed up, our guide Tom was fun and knowledgeable and made the activity easy to pick up. The accommodation and food were fantastic and the Swiss Mountain scenery was incredible!

22 January 2026
Unprompted review
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Reply from Skyhook

Hi Claire- thanks for taking a chance and booking the Beginner Snowshoe trip! Fantastic to hear you had an amazing time with Tom and the team. See you on the next adventure:)

Rated 5 out of 5 stars

Ascent of Toubkal

I booked through Skyhook (I like the name!) and I was not disappointed - good straightforward organisation which made it simple for the clients. Skyhook and their local agent Atlas Vertical sorted all the logistics and food on the hill and made life very easy so we just walked and enjoyed the adventure. Our guide, Lagcen from Atlas Vertical, was steady and adapted the pace to suit the terrain, made sure we were well fed on our journey and looked after us extremely well.

10 January 2026
Unprompted review
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Reply from Skyhook

Hi Val, thanks so much for choosing us and sharing this feedback. Congratulations on your Toubkal trek! We're delighted that you had such a good experience. The Morocco team is excellent. We look forward to welcoming you on the next adventure!

Rated 5 out of 5 stars

Have booked a few trips with Skyhook

Have booked a few trips with Skyhook, the Gran Paradiso circuit trek being the last one which was pretty epic. Great value and great guides.

4 September 2025
Unprompted review
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Reply from Skyhook

Hi Helen, thanks so much for sharing this review, we love that you've already been on a few trips with us. Gran Paradiso is indeed an excellent choice. We're glad you got to experience this special trek. See you on the next adventure!

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