SKY Reviews 217

This is the worst airline I have flown. From the check in to the boarding to the in flight service.

DO NOT BOOK THIS AIRLINE!!!!

Especially don’t talk to this woman… CAROLINE GONAZALES who is standing up in the she is at the Lima airport… and the woman next to her who laughed to our faces when we claimed we purchased and have a right to a carry on. She said we have to pay her. This is after 20 minutes of her being slow to begin with. Then she LAUGHED again when we said we needed to go cusco for doctor appointment because my wife has a miscarriage. She said we are unfit to travel. No documentation supported we couldn’t go but all of a sudden she’s a “doctor” Girl- who tf are you?

That woman probably knows nothing of being pregnant.. and she’s a disgrace to the airline. We couldn’t board and wouldn’t give us our suitcases back after a couple hours. She didn’t care.

SHE LIED by the way that she talked to the supervisor and said HE said we couldn’t go. THAT MAN ADMITTED HE KNEW NOTHING OF THIS. She’s a liar.

Give us our money back. We want compensation for putting us through this distress and not letting us board and making us pay after we already paid for our carry on. Ew.

Worst airline I have ever flown with. As a family of four with two young children, we booked four seats together in row 28, and this was confirmed via email. Then a few weeks before the flight, they emailed to say that our two young children had been moved to row 12. Seriously, they split us up and put our two young kids on the other side of the aircraft. What’s the point of booking and paying for seats if they don’t honour it? And how is it ethical to seperate children from their families. I tried to get this fixed with Sky but they have zero internet in resolving it and zero compassion. I fly regularly and have never encountered such vile treatment from an airline. Never again with Sky

In the process of seeing how much of the initial value I would be returned if I filed a refund claim, I accidentally filled it out online. Not once, did I see or find the value for how much money would be refunded for the two plane tickets I bought.Only at the end, when it was too late, did I see the value. I would be refunded $36.06 for plane tickets that cost me $386.58. I ended up losing 90% of value of the plane tickets. I contacted customer service, hoping to find a solution. Who would be happy about losing so much money? I was more than willing to pay more money and move the date of the plane ticket, only to be informed that nothing could be done. In my opinion, it seems like Sky Airlines has predatory business practices. I searched online and it seems others have similar experiences. Be careful.

In a recent experience SKY AIRLINE delivers better customer support than AIR FRANCE, even if I am a Sky Team member travelling in business class.

The difference is that there are processes with SKY when with AIR FRANCE, you are facing staff who mostly do not care and therefore the support would only be idiosyncratic.

On December 13, our luggage did not make the connection between Aerolinas Argentinas and SKY in Buenos Aires. We filed a report with SKY Lost and Found in Santiago.
Unfortunately since they thought they could retrieve our luggage before our Business Class flight back to Paris with AIR FRANCE, they indicated Santiago as the Airport and our hotel as our address.
Unfortunately again, the luggage could not make the Air France flight on the 14th but was sent on the 15th flight to Paris.
On arrival in Paris CDG on the 14th, I went to the Air France Luggage Counter to inform them of the problem and asked them to take note of my contacts (phone number and email).
But, since the luggage was lost by SKY in the AIR FRANCE system the information were showing Santiago as the delivery airport and the hotel in Santiago as our address.

Therefore, despite the hundred of phone calls with AIR FRANCE Lost and Found department, where nobody cares, telling me it was SKY responsibility, the luggage arrived in Paris CDG on the 16th (we were following it with a tracker) but was sent back to Santiago.

It was there that the miracle occurs.

SKY Lost and Found in Santiago responded to my messages, managed to send the luggage on the December 18th AIR FRANCE flight to Paris after changing the delivery information in the system (connecting to the AIR FRANCE system, I could see it when AIR FRANCE Lost and Found did not even care looking).

On the 19th, I managed to retrieve my luggage in Paris CDG.
However, it was very difficult with almost no support from AIR FRANCE Baggage Staff at Paris CDG, but this is another story that will be the object of my review of AIR FRANCE Service.

SKY AIRLINES IS THE WORST AIRLINE I HAVE EVER DEALT WITH — DO NOT BOOK WITH THEM UNDER ANY CIRCUMSTANCE.
This company is a COMPLETE DISASTER. The staff is unbelievably rude, untrained, and acts like they’re doing you a favor just by existing. They overbook flights, overcharge for everything, and their “low-cost” marketing is a straight-up joke.
Their website is PURPOSELY BROKEN so you’re forced to buy luggage at the airport for DOUBLE OR TRIPLE THE PRICE. It’s a SCAM, and they know exactly what they’re doing.
Because of the insane stress and chaos SKY created, I had a full anxiety attack right there at the airport — and SKY DID NOTHING.
NO HELP. NO MEDICAL ASSISTANCE. NOT EVEN BASIC HUMAN DECENCY.
Passengers — NOT THE STAFF — were the only ones who helped me. SKY literally watched and didn’t care.
The boarding process is a circus, the staff behaves like everything is your fault, and the cabin itself is a nightmare.
THE PLANE WAS HOT — NO AC, NO AIRFLOW — IT FELT UNSAFE AND MISERABLE.
SKY AIRLINES DOES NOT CARE ABOUT YOU. NOT YOUR SAFETY. NOT YOUR HEALTH. NOT YOUR MONEY. NOTHING.
THIS AIRLINE SHOULD NOT BE OPERATING. IT IS A COMPLETE SCAM, A STRESS TRAP, AND A WASTE OF MONEY.
SAVE YOURSELF THE NIGHTMARE — DO NOT FLY SKY AIRLINES.

Appalling business practices. I purchased a fully refundable flight, which I ended up needing to cancel. At first they told me I would only get the taxes back, then when I pointed out that it was fully refundable they put me on hold for about 20 minutes and returned to tell me it was refundable EXCEPT for the taxes, which is obviously total nonsense if taxes are refundable on a non-refundable flight! In any case, two months later the refund has not materialised and I have had to resort to going through my credit card company to recoup this charge.

Super annoying. Had to pay an outrageous sum for a check-in bag which exceeded by 0.5 cm in one dimension the maximum (other bags were much smaller). For a cancelled flight they don't offer full refund on their web. Emails to customer service about the issue remain unanswered.

Worst experience of my entire life. Customer service is extremely unprofessional and nobody is able to solve issues. If you call, the representatives tell you one thing, but the staff at the desk say something completely different.

I paid $115 for my luggage from Miami to Cusco. When I arrived in Lima, they told me the charge was not in the system and that I had to pay again. I had to call the customer service line about five times before finally being allowed to continue to Cusco without paying again.

Now on my return trip from Cusco to Miami, they are charging me $164 for the exact same luggage I originally brought from Miami. That’s almost $60 more. I spoke with representatives on the phone, at the desk, and even the manager—but nobody could help. The manager in Cusco simply told the representative at the desk, “give them everything so they can go,” without actually trying to resolve the issue. They all said the system could not be modified. The system was even showing charges like $82 for a carry-on!

This is unacceptable. Stay away from this airline. Worst experience of my life. It’s a scam.
Although I must acknowledge that the overall customer service experience was extremely disappointing, I do want to highlight something positive: the pilots were excellent, and the in-cabin customer service was also very good.

Dont do it. Don't book with this airline. You pay double in the end because their hand luggage restriction is the smallest I ever saw - my bag was never rejected before in my life.

Fly LATAM, they cover the same routes and won't charge you extra at check in for hand luggage you already paid for. I've never had to pay extra for my hand luggage - even with Ryanair. With SKY yes. Also we saw half of their flights cancelled at the gate when others were fine

Suitcase broken
After having embarked my suitcase because 4cmm too large I found it broken after landing
At Sky desk the staff took some pictures but they didn't fill any form
I sent my claim to.the company but they rejected my request of refunding
So.flight cheap.but I had to pay an extra for my suitcase that it was broken during the flight
Measure your suitcase

Definitely don't fly this airline just because of the price gouging for bags at the counter, just paid $97 per suitcase. These people are crooks , it won't last long that's for sure , plenty of other routes to go. I'm going to leave. This review on every site I can, even booking, they sold me the tickets bozos!

This is the worst airline of all times. STAY AWAY from them, on June 2025 I was denied the entry to the plane because according to them “I was late”. I arrived at the airline contener in the airport 1h and 25 min before departure with a 75 years old man and 3 years old daughter, they told me the flight was closed and I had to be there at least 1h and 20 min before departure. You read it right, 1:20 and I was there 1:25 min before, when I told the lady at the counter , she just said that by the time she finished processing the 4 passengers it was going to be 1:20 min already LOL! I asked for a manager and she laughed at me and said: “There is no manager , you can’t travel today” the staff of this company is awful and the way they treat customers is just unacceptable. If you are reading this, please STAY AWAY FROM THIS COMPANY, you will regret purchasing a ticket with them.

The worst experience I’ve ever had with an airline.

In May 2024, I purchased five round-trip tickets from São Paulo to Santiago with SKY Airline, totaling BRL 6,588. Upon arrival in Santiago, my family and I were robbed at gunpoint. We lost all our belongings and had to return to Brazil urgently. Since SKY’s website and customer service were unresponsive, we had to buy return tickets with another airline.

SKY later approved a full refund (protocol No. 02177012), but only BRL 2,297.28 was deposited into my bank account (protocol No. 02337434). They claimed the remaining BRL 4,290.72 was deposited into my SKY wallet, but it never appeared.

After months of emails, they admitted the login email was wrong. I corrected it, yet the funds still never appeared. After nearly a year, they changed their stance and said they would only refund the return flight portion, contradicting their previous confirmations of a full refund.

I have all communications and documents. This process was exhausting, dishonest, and disrespectful. SKY’s treatment of its customers is unacceptable.

The airline double booked our entire flight and then canceled our flight. We had four hours to get from Cusco to Lima. The airline had no good system to rebook. Only because I was yelling and begging for a seat, in Spanish, to catch our international flight did they allow us on the other plane leaving at the same time. There were 20 open seats and we got the last two. The airline charged us for bags one way but not the other. Totally inconsistent. It took them 40 minutes to figure out how much to charge. It was the worst airline experience I’ve ever had. And I’ve had some bad ones.

Believe me, you will note get your money back in case you cancel your fligth within 48hrs. Despite this is what their policy indicates intheir website. 45 days have passed and they have not reimbursed my flight cost. I bought a ticket in 03/09/2025 and cancelled it in the next 24hrs due to a personal issue. Before doing so I double checked their policy which indicate that purchase cancellation within 48hrs with a flight date of more than 7 days (mine was more than 1 month) were entitled to a full reimbursement. I chat with one of their representative who agreed that they will reimburse the cost 455.17$ to my original payment form (credit card), and i could proceed to cancel it safely. They indicated that it could take between 7 days to 30 days. What happened after that: no communications from Sky airlines at all besides a not "not-reply email" indicating that my request was being processed. I have callled them several times (they do not have a complaint or reimbursement follow-up link ), so far the same response: under their policies they agree I am entitled to GET THE TOTAL PURCHASE REIMBURSEMENT, that they will communicate this to their finance department, and that they encourage to follow up with them if I do not get news in 48hrs. I have not gotten any reimbursement so far. Just the same automatic answer. I am disputing this with my credit card and attached the communications with Sky representatives as proof. This is a scam. Awful client/finance service.

Sky airlines is a scam, they did not want us to go on our flight simply because we did not have a CAR TICKET to show that we parked at the AIRPORT IN Mexico

They charge you simply for nothing. It was indicated on my ticket that the carry on bag should be 25x35x55 cm and guess what? I am engineer I measured it carefully but on the gate they charged me 65 USD. Very rude personnels and they closed the gate and saying you have to pay.

They are blue collar criminals! My ticket clearly said it included carry on but at the gate the forced me to pay $70 USD for a carry on luggage. I showed them the receipt showing carry on but they said I had 5 minutes to pay or lose my flight. I feel robbed by these criminals. They intimidated and threatened me, and I paid under duress. I feel robbed by these thieves.