Sky Reviews 867

An engineer while installing Sky told me to take the free Sky movies trial, and guaranteed it was automatically cancelled at the end and I would need to call to signup. This wasn’t the case and when I notice it wasn’t cancelled they tell me I miss understood what the engineer said, this is completely miss selling. I asked him many times is it definitely cancelled because I wont be the one watching it so won’t notice if it’s not!

They tried to deduct double the normal monthly amount, which the bank refused because it wasn't the correct amount that I'd pre-approved. Can't log in to mysky because it says I need to get the account holder to do so. I'm the only person on the account. If I want to ring them I have to pay them to do so (they make money from an 0818 number). Tried contacting via whatsapp and was waiting for 4 hours yesterday, only to be told to try again tomorrow. Now waiting 90 minutes today, still nothing. They're dying for me to change providers.

Impossible to get anyone to deal with my issues.
Bounced from one AI chatbot to the next. Worst customer service I have ever received, its 2 days now and I still havent spoken to a human.

Sky taking extra money out of my account every month, when I phoned them all I got was that he would get me on another contract, I said no, I have a contract, and I told him he is not to do that. 52 euro should be taking every month, but In November the took 58, and now this morning they took 59.

Our Sky Q box keeps giving us a message that the viewing card is inserted incorrectly and we cannot record or see all the channels. I did all the recommended actions (checked the card was in correctly, rebooted the machine, tried to sync the card) then I went on Sky chat. They told me I needed a new card, but I'd have to speak to a representative, but no one was available. So they disconnected me.

Then I went online to look for a phone number. I learned you can SMS them or use WhatsApp to contact them. They charge a pretty penny for phone calls. So I Whatsapped. Got a message that it would be 20 minutes till someone was available. Finally, someone who I thought was a real person came on. I gave him all the information and asked for a replacement card. He said he could help with that. So I asked him to send the card, and he said it would take 4-5 business days. I was relieved because the box is useless without a functional card. He offered me 2 months of free Sky Kids. As I don't have kids, I declined. I thought that was that. Some time later, another guy starts chatting, asking for all the same information. This is now several hours later. I told him I was told it was all taken care of. He insisted on starting over, but I had to leave.

If they do not send me the card, I will drop them and never go back. We have been subscribers since 2010. Time to move on. I can live without GoT and Bridgerton.

Deplorable!!!
I subscribed to broadband and tv the 4/12 and was delivered the internet box and 2 pucks for my tvs 2 weeks later. In the meantime, I contacted Sky to let them know that I would need a technician to set up the cables in my house since there were none. I called 4 times, with interminable wait times to speak to someone. No-one listened. I was told that all I had to do was plug in the boxes... Well of course, they didn't work.
So I contacted Sky 17/12 to cancel my subscription. They tried to tell me that they would send me a technician at that point but there would be no-one available for several weeks (mid january in fact)
I told them that was quite frankly ludicrous and they had just wasted several weeks of my time for nothing.
They confirmed my account would be cancelled and they would be sending me a return label so I could send them back the equipment.
I received a label and returned everything back to them 22/12. Once I returned everything, I received a 2nd label with a different address to return the equipment. Too late!
Since early january I have received countless emails and text messages telling me to return the equipment or else it will be invoiced to me.
Thankfully, I have a tracking number from An Post.
Sky is by far the worst service provider that I have encountered any where in the world.
I am shocked that they are still in business!!

Don't join this service please have been with them for a year costumer service u get. Someone that even talk English and doesn't understand what you're talking about it's a joke why pay 50 euro a month why why why please don't use this service so so so bad

I’ve been a loyal Sky customer for over 20 years, I moved to sky glass and purchased a Sky glass TV which was the worst experience I’ve had with Sky. Problem after problem with streaming issues and no TV for 3 weeks after an automatic update which Sky couldn’t rectify, a stranger on a forum fixed it for us!!!! TV broke after less than 2 years and Sky wanted another €900 to replace which I refused, cancelled multiroom as no longer had TV, specifically told them on the phone that the TV wasn’t working so could I continue with just the puk, was told yes but it didn’t work, no TV, rang again to be told it wouldn’t work without the multiroom package 🤦‍♀️ cancelling my entire subscription now as I’m sick of spending my time on the phone trying to solve their mistakes

Cancelled and still being charged months after with no refund

I've been a loyal sky subscriber for 18 years, every year this is how it goes. I have the basic package, I ring in August and add Sky Sports Complete and they give me an average deal, 50% more than a new subscriber, its only good for 6 months, then in January I call because I can see that my bill is going to double in March. I ring they say they can't do anything and I go back to the basic package. I really don't mind as I prefer to go out to watch the few match's a month than give them the money. I will ring again in Aug and they will give me a deal. It just doesn't make sense, why piss off people for 6 months of the year.

Worst company I’ve ever come across they cancelled my order because of a “mismatch” in identity then get my order wrong for the colour of the phone and have been waiting 2 weeks for a refund that still hasn’t coming into my account when they said “3-5 days” absolute joke no professionalism from them at all.

The worst company to ever deal with.
Been on a 1gig broadband plan for a year and the best DL speed I got in that time is about 190mb/s.

Yesterday I had no broadband so I contacted the chat service. Sky had recorded my eircode wrong on their end so no matter how many times I gave him my eircode he said it was wrong and couldn't help me until I gave him the 'correct' eircode.
The chat then closed suddenly and I was unable to contact anyone on the chat again.
Had to phone them at my own expense and the guy on the phone was able to verify my account with my PIN instead of eircode. He then verified the eircode that SKY recorded in error was incorrect by one letter.

When I eventually got to ask about why my broadband was out, he told me there was a planned outage.
I received no notification of an outage even though sky knew in advance that there would be.

Biggest cowboy company ever.

I have decided to move to another broadband provider because of this and they have guaranteed I will get a minimum of 700mb/s - over 3 times what I was getting from sky.

Impossible to cancle. Lure you in with false promises of discounts. Currently waiting 33 minutes to speak to someone as cannot cancle online. I feel it meets the definition of a scam. Would never go back.

SKY "customer service" does not exist, you are not treated like a customer. You are treated like an inconvenience. I have called them several times to try to resolve the same issue and I got a different response each time.

Internet service has been down for over a week despite being promised a resolution within a day.

Awful service from Sky. After raising a complaint re my Sky mobile almost four weeks still later no response. Some complaints procedure.

You robed €145 out of bank without my knowledge because I didn't send the boxs back and I was going to send them back I didn't have the boxes until a few weeks ago i was homeless for 6 months I have rang multiple times to explain that. i only got a house before Christmas i was told if I did send them back. I wouldn't get my money back.You also wouldn't let me cancel my sky before I was homeless.So I had to pay for 3 months of something I wasn't able to watch anything talk about money grabbing.I will definitely not be recommending sky to any of anyone

Sky submitted three recurring Direct Debit withdrawals on my account, despite only two being authorised by me. This additional Direct Debit continued for over 16 months, resulting in over €500 in disputed charges.

When I raised this issue with Sky, they cancelled the payment method associated with my account but did not provide a billing audit or explanation for how the additional Direct Debit was created or processed.

Despite becoming aware of the issue and cancelling the payment method, Sky refused to refund the disputed amount.

As a result of Sky’s refusal to refund the disputed amount or provide a billing audit, I am now required to pursue the matter through ComReg, a process that has been lengthy and stressful and has caused additional and unnecessary personal strain.

Cancelled my sky package, 2 mths later I get abill which was deducted from my account. Ring sky and put from 1 person to the other until I have to eventually hang up 1hr 30mins later while waiting to speak to someone else. Still not resolved as I can't get in touch. Worst customer service I have ever experienced. I'll never join sky ireland again in the future.

Broadband has been down inexplicably since the 22/12 called immediately was forced to the the TS steps and they immediately set out gathering additional marketing information instead of letting me state my issue. This was after data protection had been passed. (This happened with every call)

They do not let you speak, they are condescending in the extreme while also having no apparent intelligence whatsoever. It is impossible to escalate a call. I was told that they do not have any managers to speak to. Call backs take 2-5 working days was quoted an engineer call out time of the 9th of January.

I cannot stress this enough, do not give money to these people. They do not have a customer service team, they're designed to deflect calls/chats and infuriate the users. Avoid at all costs.