SKY Reviews 

Another mid contract price rise after being promised at renewal that this price is now fixed for 18months.
The retention team are liars.

I have just been hit with a price rise of 13.1% from Sky and every time I call, I can only get through to an offshore contact centre. I struggle with hearing and so, I cannot understand the strong accents amid the background noise.
Get your contact centres back onshore before it starts costing you customers. As soon as my current contract expires I'll be leaving Sky after 22 years, never to return.

Sky broadband renewal - they penalise you for remaining loyal and have made increases during my contract and prices due to rise again on 1 April so will be paying double what my original price was. Tried to haggle and they wouldn’t agree to drop a £10 admin fee to renew my agreement even tho I’m already with them - unreasonable and greedy company who deserve to be avoided . They don’t care about customers they only want your money !

Do not stick to fixed price agreements. Do not expect to pay the monthly price agreed upon from a offer since they increase the price under fixed contract period. A scam company!

Avoid. Removed a cinema package despite no mention of it during call to renew my subscription. Ive had a account 17 years and never removed a pack just continued with same ones. Sky deny offering same package dezpite me asking numerous times ' it is the same package' ' yes was the answer. Once agreed the scam service agent removed a cinema pack and now wants 12 a months to add it back. Utter scam artists

Customer for over 20 years - SKY box faulty replaced after two week wait and charged for visit. Box gone faulty again and SKY will not send an engineer for 9 days. Terrible customer service. 210039357079 this is my account number. I have asked for an escalation route, nothing available. I need SKY to call asap.

Honestly this company is a joke, all they care about is taking your money. Making profits of 1.5billon last year and they attempt to insult there customers by offering a renewal package (exactly the same btw no added extras) for DOUBLE the price I’m on now, honestly sick to death of this company trying to take people for mugs. Disgusting

Hi I am a man of 79years have tried to cancel my sky cinema and uhd takes 31 days to cancel. I also wanted to cancel sky sports but they can’t cancel until July because I’m in contract with them,they will cancel before that if I pay them £60.I have been a Sky customer for many years,now I find them unhelpful,the customer service are people that cannot speak English very well so I have had to repeat many times.This phone call was for 45minutes ,I’ve been in bed for 4 days due to poor health and had to endure this company’s time for this amount of time.Do not use poor and absolutely no apathy.M Lover

Pie in the Sky, what a joke!!!

There is a long list, I could be here all night! The customer service is SO bad, when you finally get hold of them, they have no idea what's going on and clearly just want your money, not matter what. So much money for basic packages, are you serious?
Here we are in the middle of a cost of living crisis and theses jokers?

They tell you that your some spacial rate customer and this does not mean a thing!! Your not getting anything except a ridiculously high bill and hassle until you pay it!! They will only offer you a much better deal if you say your're leaving their sorry racket!!!

It's NO WONDER that Sky customers are leaving in droves. They just want money, money money for virtually nothing!!

I have had my contract since June 22. Since then my contract has risen in price 3 times. Today I have just been notified that my package is being raised again by £10 per month. How can it be morally / legally right that I sign a contract for a price and Sky can raise the price whenever they see fit without any justification.

Left on hold for an hour before giving up trying to resolve an issue. The service is atrocious.

tied to contact sky about changing my sky preferences by telephone which is a premuim rates,got through to someone after about 20 mins,after chatting to that person,he said he would transfer me to another person,when i got through to to this other person,chatted to him and he said ,hold the line,so i did for another 30 mins,when he got back to me,he said you will have to phone another number,to which i did,after about another20 mins on the phone she said she will tranfer to another person,after about 10 mins she said she will have to contact her manager by e mail, as she is working from home,so after abour 35 mins onthe phone she said her manager has not replied to her e mail,but will tet me tommorrow to phone her back as my query has still not been answered,must have cost me about 100 quid of phone calls for nothing at all

Stay clear. Broadband drops in and out and they are not even bothered. Will look to move when renewal is up.

Probably the worst broadband providers you could go for. The internet is just average at its best, and at its worst will be down for days with Sky customer service being a nightmare to reach. You'll be put through to an automated message who then hangs up on you before you can be connected to a real person.

We're Gold VIP members of 7 years and get absolutely no benefits apart from a silly sky go extra app that allows you to record stuff and watch on the go? as if that is some revelation that no other tv apps do anyway.

You don't get amazing deals, you don't get good customer service and you don't even get good internet. Wouldn't bother - definitely go for another provider.

I have cancelled my account during the beginning of January only to find out that my account has been reinstated without my permission. The customer advisor called Kathleen was quite rude and said I must have activated it as I need my bank detail or someone else use my account to, which is ridiculous. Something they've done and trying to fault me. The first advisor mentioned it was cheeky of the person to reinstate my account, he checked the history, and saw who activated my account and said it was without me being aware. I have been calling numerous time to find out what is happening only to be forwarded to department after another. My problem has not been solved! Now I have a active account and I have to fork up the bill again!? I paid my last bill!! Waiting for management to call me apparently a 24/hr waiting.

Worst company I’ve ever known!!!
It’s just greed greed greed! Trap customers into extra charges all the time! Having to and BB and mobile with them I was shocked at double payments up front extra charges for this and that! Customer support just total awful!!! Will never EVER chose to go with these thieving pigs again for anything.

I am a Diamond VIP customer of 22 years and my bills have been increased to £138 a month from April which is the most I've ever paid and a jump of £27 a month! This is completely unaffordable and I am now considering cancelling after all these years. Considering the length of time I've been a customer I'm not at all happy about this. It is also extremely difficult to get through to anyone to speak about my account and when I do they are not very helpful!

I have ordered broadband just after new year, engineer should arrive at 26.01.23 in present day nobody showed on my address, I am staying without internet over month now, stay away from this company

Unbelievable bad customer service phone line hasn’t been able to divert my to my mobile for over two months and always getting told someone will contact me and no one never dose. Then to be told to be patient when I went to cancel the lady completely understand me and said she would be even more angry than me to me saying I’d wait until the date I said that I would cancel my contract 2 weeks before if nothing was resolved. And she said that everything is in your your rights and they would do gave it to the time that I said so and went to cancel and could only cancel the phone and internet.

This company promised everything and gave nothing. Empty promises. Rude customer service.

Spoke to Hashem this morning about a review of my Sky details. I would just like to mention it was a good experience and he was so helpful. Very polite and went above and beyond. Thank you… much appreciated.