skullcrushercoffee Reviews 526

I was a monthly subscriber & every Christmas I always purchased hoodies, cups etc but no longer. I had need to contact customer service about my subscription as it should come with a free mug which I did not receive with my order. but after 2 weeks I had not had a reply. I contacted them again via email & via Facebook chat but still nothing.
I had cancelled my subscription & am unlikely to resubscribe.

Disgusting customer support.
First delivery took months ordered in November, received last week mid January, no follow up from company. Every time I emailed I received the same automated B's statement saying ingredients were delayed be in next week.... Months later. I have them another chance and ordered 3 bags ( due to the previous delays). They linked me to a ongoing resupply that I didn't request...9 bags turned up together months in delay and debited me for each one. Who would order an ongoing order that doesn't arrive!! Stung over $400 and I couldn't access there website to cancel I emailed multiple times to fix it. They cancelled the 4th shipment and didn't even bother to respond to me to let me know. Absolutely disgraceful company which is a shame as I like their coffee

I had previously ordered from skull crusher in 2020 during the pandemic and would you believe, couldn't fault them.

Now though, turns out they're an absolute joke.

Placed my order, paid for my order, heard nothing for 3 weeks. Chased them up, received an email saying they have a back log and they're sorry they'll send my order out priority before the end of the day.....

Week later still nothing, email again, this time I get told one of the items is out of stock. Well it wasn't when I ordered it weeks ago.... told them I want to complain, next day, without a response half of my order is dispatched bar the out of stock item.

Another 3 weeks go by still nothing on the item that wasn't in stock, but website showing available. Contacted again to get the same response about sending it priority today... and yes, I believed them again. Whoops.

Another week and still nothing... so this time I emailed saying I want a refund for that item because they haven't fulfilled their part of the contract entered between us when I paid for the item as per consumer rights act 2015....

This was ignored.

2 days later I emailed again saying I will take further action should they not refund me... still no response. So Another 1 days later I told them I'd be starting proceedings for an alternative dispute resolution, and I kid you not, withing an hour from that email sending my item was dispatched.

STAY AWAY FROM THEM.

Not only this, the coffee is just disgusting, making it that strong for the sake of it, and it tastes awful. Not to mention the weird ones they do, they sent me samples of the CBD and Nootropic one... tastes like chemicals. I can't believe they're still trading.

Great coffee and it tastes awesome. I have order lots of bags in the past and never any issues.

People complaining are from delays around Black Friday and Christmas which is understandable. They are just impatient. I saw a post about them having around 10x the orders they normally have due to Black Friday which caused some delays.

Customer service might be slow responding but they still fix the issue and will fast track your order if you ask.

I ordered last week and received it within 3 days. So looks like they are back on track.

I'm with everyone else it seems. Absolutely shocking customer service, paid for priority shipping, after two unanswered emails and 9 days my order finally arrived today. I will attempt to get a refund on my postage but I've got a feeling ill just keep being ignored.

If I could give no stars I would. Do not order from this company. They’ll take your money and never ship the items. I’ve just filed a fraudulent transaction complaint with my bank. Nothing sent after an order 6 days ago

Ordered £40 worth of coffee and it was sent out, then returned to the supplier, I contact them on their email and it was sent back out, the goods where left in a porch in Knutsford as it was labelled incorrectly, I live in Birmingham (70 miles away) chased to see what had happened and no response from their customer service team, after many emails and getting no where, I logged a complaint with my bank, and they have refunded the value to me and will be claiming it from Skull Crusher directly, as according to the bank it is a fraudulent transaction.

Horrible customer customer service I’m waiting for my coffee nearly 2 months. There is no way to contact customer service. Feel like it is us scum so do not order from them!!!

Avoid at all costs, if your reading this then it is most likely skull crusher have ripped you off too.
I purchased one bag of coffee and it still has not arrived, they are ignoring my emails requesting a refund. I posted links to this website on their Facebook page and they have now blocked me, deleting all my posts. fortunately I paid by pay pal, I have now opened a refund request with them, so hopefully they’ll refund me ASAP.
Read all the reviews, and don’t spend your money.

My Experience with Skull Crusher Coffee

I placed an order with Skull Crusher Coffee on December 2, 2024, and paid $33.98 AUD for coffee beans. Unfortunately, my experience with this company has been nothing but disappointing due to their repeated delays, lack of transparency, and poor customer service.

Here are the key issues I faced:
1. Repeated Delays with No Resolution:
• On December 12, I was informed that my order (#3676) was delayed because one of the items was out of stock, and I was assured it would be restocked “by next week.”
• On December 23, I followed up and received the exact same response, claiming it would be restocked “by the end of next week.” This showed a lack of effort to resolve the issue or provide accurate updates.
• Even after pointing out the repeated responses, I was given no clear answers about when my order would be shipped.
2. Vague and Inconsistent Communication:
• I reached out multiple times in December and January for updates, only to receive generic responses about a “backlog of orders” without any firm timelines.
3. Failure to Deliver or Refund:
• Despite sending a formal email on January 8, 2025, requesting either a shipping date or a refund within 48 hours, the company has failed to act or respond appropriately.
4. Poor Customer Service:
• The repeated lack of transparency, accountability, and follow-through from their team has been incredibly frustrating.

It has been over a month since I placed my order, and I am still left without the product I paid for or a resolution to the issue. I feel compelled to share my experience publicly to warn others about the poor service and lack of accountability from Skull Crusher Coffee.

If the company cannot fulfill orders, they should not accept payments or make false promises to customers. I sincerely hope they take this feedback seriously and make necessary improvements.

Placed an order for over £50 on the Black Friday deal on 5th December. Despite me sending 4 emails. They’ve responded to 3 with promises of my order being shipped here we are 5 weeks later and still no order. I’ve asked for a refund now but no response. Wish I had looked here before ordering! Could be the most amazing coffee in the world but I would never order from them again!

Not very good customer service. Ordered products on black Friday and only arrived early January '25. I appreciate high order quantities but the customer should be kept upto date not when the customer starts chasing them up. They also need a proper response system not a tempkate/computer generated reply.
The coffee itself is nice but not worth the wait.
Skull crusher sort yourselves out.

Placed an order on the 6th December for a Christmas gift, it’s cost me £65 including postage. Which may not seem like a lot of money, but I’m not getting a lot, so this is a lot for me. Like I said, it was meant to be a main Christmas gift for my partner at Christmas. (He subsequently didn’t get anything in the end)

I’ve emailed skull Crusher Coffee a number of times now and all I am told is that they have a backlog of orders. The first time I was told this, the advisor ‘Amanda’ said the following :

“ Sorry for the delay, the warehouse has a backlog of orders. I have added you to our high-priority list so your order should jump the queue and ship today or tomorrow.

Need more assistance? Just let us know – we’re happy to help!”

Now after reading this response from Amanda, I replied with thanks, and under the understanding that my order would be shipped that day or the day after ……..

Fast forward in time and I had to chase the order again two more times after this! only to this time be told that they still have a backlog of orders.

To this date my order has not been dispatched & I have no tracking information.

Very bad customer service and I wonder now if the company is even real as I’ve not even received goods that I have paid for!

Really disappointed. I hope my order is sent out to me and actually delivered, as I have paid for the goods. The business should really work on its communication with its customers. There was no notification or any updates at all.

If the order is not going to be sent to me I want a refund in full - including the delivery charge.

Zero stars would be better. Absolute rip off. You pay for express delivery but they never deliver or bother to respond to emails and they even delete bad review comments on their Facebook posts so beware.
Update: Coffee eventually arrived. However, I have to say it is utterly tasteless. In may well contain a high amount of caffeine but it has no flavour. Very disappointing really.

Been waiting for a delivery since 22nd December..still showing as an unfulfilled order with no communication from the company to explain delay. Emailed today for a full refund and cancellation of my subscription. Shame as the coffee is good but the customer service and delivery times is just ridiculous. I probably won’t even get an answer to my email!

It has been 2 months since I placed an order. The customer service email reply I got said that it was not currently in stock, even though there was advertisements for that specific product saying that it was. I screenshotted it and sent that to them and have had no reply. The only conclusion is that this is a sham company. Do not order from here

I ordered a bag for a Xmas present. Still hadn’t arrived by Xmas. I sent them an email and they said they were out of stock.
Haven’t heard anything for two weeks. I believe I’ve been scammed.

I ordered a £60+ bundle on December 1st. Upon failing to meet the first delivery date, I contacted customer service. I was promised no less than 6 different dates for my order to be delivered (many of them assuring me I would get it before Christmas). It was only sent out on January 3rd, arriving a couple of days later. What was meant to be a Christmas treat for the family became unnecessary stress for the holidays.

The coffee itself is good (although their claim of being strong seems to be due to the instructions recommending nearly double the usual amount of coffee grounds for a coffee), with interesting options and a fun attractive branding.

But they really need to improve on informing customers of delays - being honest about actual shipping dates - and not overselling when they don't have the ability to fulfill orders.

I would consider buying from the again, if their customer care improves. Will be checking back here regularly to see if that is the case.

Ordered for their black friday deal which took weeks to come after loads of ignored emails just to get one on the day of dispatch, i didnt sign up for a subscription and even on their website nowhere does it say i have one after following their own instructions on how to do it because they decided to charge me again for more coffee and had the cheek to tell me i need to place 2 orders before id be elegible for a refund. This company seem to be very deceptive they've left me feeling livid with the whole experience ive had with them and the coffee isnt all that good either. Ive raised this with my bank as i feel totally scammed by this. Customer service is virtually non existent, if youre thinking about ordering i highly recommend you go somewhere else.

I subscribed to Skullcrusher Coffee and initially received my first bag without issue. However, the second bag never arrived, and it’s been months now with no resolution. When I contacted customer support, they claimed they had no stock, yet they’re still actively selling online. This feels deceptive and incredibly frustrating as a paying customer. Absolute waste of money and time. I do not recommend Skullcrusher Coffee to anyone—complete scammers in my opinion. Save your money and shop elsewhere.