I order 4 indoor bar stool, 4 outdoor bar stools, outdoor sofa with coffe table and bar garden table. Shiping had delay more than 2 weeks for one item and 6 weeks for another because in their pol... See more
Company replied
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See what reviewers are saying
The chairs look great, with very nice details that I wouldn't expect because price point is so reasonable. The delivery was more than a month before expected, which was awesome. But the best part of a... See more
Company replied
We were super happy with our first SKLUM experience. The whole ordering system was so easy. They sent us updates now and then and everything arrived as planned. The furniture was very safely and care... See more
Company replied
It’s my second time ordering from SKLUM, and always furniture. The bedside tables arrived true to its image, are good quality and easy to assemble. Very happy with the purchase! Also the delivery... See more
Company replied
Company details
About Sklum
Written by the company
Sklum es una marca internacional de muebles y decoración que combina lo último en diseño, funcionalidad y sostenibilidad, permitiendo que cada espacio cuente su historia única.
Sklum is an international furniture and decor brand that blends the latest in design, functionality and sustainability, allowing each space to tell its unique story.
Sklum is an international furniture and decor brand that blends the latest in design, functionality and sustainability, allowing each space to tell its unique story.
Sklum - Where Inspiration Becomes Home
Written by the company
- Muebles que cuentan historias
- Diseño, autenticidad y estilo para cada espacio
Contact info
3.6
Average
264K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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dreadful website
dreadful website. Kept jumping around with other items. I wanted 6 sun chairs and one minute there was 10% off, then full price, then a problem with the order then back to the start.
27 May 2026
Unprompted review
Reply from Sklum
Hello Clive, thank you for sharing your feedback. We appreciate you bringing these website issues to our attention. We want to review what happened during your shopping experience to ensure everything works correctly. We will contact you through Trustpilot shortly to ask for more information and help you with your request. Customer Service at Sklum.com
No delivery & notice of termination of purchase
I placed my order on 3 May, with expected delivery stated on Sklum's website and in the order confirmation that it should be delivered between 21-25 May.
On 14 May, I got notified from Sklum that my order has been shipped with Dascher. Since then, no updates, nothing at all. Tracking system is useless since it shows nothing besides shipping date. There's no information about anything else at all. I don't know where my order is, I don't know if it's moved by any single bit from the warehouse or not.
I still don't know when it will be delivered, or will it ever be delivered.
Customer service of Sklum in email, call, WhatsApp are also simply useless with 0% response rate. The only way to get their attention/response is actually keep coming back here and expose about them in Trustpilot so they'll be kind enough to give a vague reply. But nothing else. But at least there's a reply so I take it as a win.
You see I'm literally hopeless here if I'm gonna get what I have already paid for.
Anyway, Sklum, this is my official notice for you to know that I have filed an official case against you with the European Customer Centre. I have also sent you a formal letter via email to terminate my purchase and request for a full refund. But no one replies my email, like no one at all. So I'm just here to let you know that my letter has been sent. And I hope you'd respect my right. But am I aiming too high here? Well...
Sincerely,
Order no: WNZDWBWKD
27 May 2026
Unprompted review
Reply from Sklum
Thank you for sharing your feedback with us. We would like to look into the status of your delivery and verify the information regarding your shipment. We will contact you shortly through Trustpilot to request the necessary details to locate your order and assist you further. Customer service of Sklum.com
I placed my order on march 25th and…
I placed my order on march 25th and still haven’t received it.
27 May 2026
Unprompted review
Reply from Sklum
Hello Zoé, thank you for your feedback. We are sorry for the delay in receiving your order. We would like to look into this for you and provide a solution. We will be reaching out to you via Trustpilot to ask for your order information so we can assist you. Sklum.com Customer Service
I am very happy with Sklum
I am very happy with Sklum! They are correct and deliver what they promised!
26 May 2026
Reply from Sklum
Hello Sonia,
Thank you so much for your kind words and for sharing your experience with us! We are thrilled to hear that you are happy with your purchase and our service. It is a pleasure to know we met your expectations.
Customer Service at Sklum.com
Misleading delivery lead times and appalling courier service they use
This company was recommended to us and I wish we had read the reviews before ordering! Order placed beginning of April everything shown as in stock. No updates from Sklum then dates originally shown for expected delivery on the items changed when I kept checking.
We’re now approaching the end of May and our furniture still has not arrived. Courier service Tamdis by JP rang 19th May however we were on holiday but arranged delivery for 25th May which we have email confirmation. We are rearranging appointments and literally “hanging around” waiting for this delivery as the items are quite large. Still no delivery or call and trying to contact them is a nightmare, why Sklum use this company is beyond me.
I’m now very concerned that if and when we do receive the items they are damaged or poor standard due to other reviews I’ve since read………trying to return these items is something I would not want to do!!
We have used other furniture companies when we first moved to Spain and everything was fantastic, good lead times, always kept updated, excellent delivery service, no issues at all.
I will never ever use Sklum again for anything and certainly would not recommend them to anyone who asks.
19 May 2026
Unprompted review
Reply from Sklum
Hello Andy, thank you for sharing your feedback. We are sorry to hear about the situation you are describing regarding your delivery and the courier service. We would like to verify this information and assist you further, so we will contact you through Trustpilot to request your order details. Customer Care at Sklum.com
Extremely poor delivery experience and misleading shipping expectations
I placed an order for two items on 26 April. At the time of purchase, both items were showing as in stock and available.
One item was eventually delivered on 22 May. The second item was only dispatched on 20 May and, as of 27 May, is still pending at the courier facility.
The latest courier status reads: “NO ENTREGADA O CARGADA POR DIF. RAZONES THERE ARE 1,11 CM TALL”, which appears to suggest that the cargo could not be loaded or delivered due to a height discrepancy.
Overall, this has been an extremely frustrating experience. Their shipping policy may look reassuring, but in practice, it has been very poor and unreliable.
27 May 2026
Reply from Sklum
Thank you for sharing your feedback with us, Petulia. We are sorry to hear about the delay with your second item and the confusing message from the courier regarding the delivery status.
We would like to look into this for you and provide a solution. As we cannot locate your order with the information provided here, we will be contacting you shortly through Trustpilot to request your order details so we can assist you further.
Customer Service at Sklum.com
I have not yet recieved my product
I have not yet recieved my product and that's half the problem. The original estimate for shipping time was 10-12 working days. The product has only just shipped after 17 working days. And it's now saying shipping will take an additional 12-15 working days.
This gives me an estimate of 32 working days for shipping - and who knows if it'll arrive on time. Note, this is a 6kg order (4 lights) that was listed as in stock. And shipping costs a whopping £50.
Never in my life have I paid such an unfair shipping cost. I have complained to customer service and they don't appear interested in helping.
So I can't review if the product is any good, because it's taking approximately 40 working years to arrive. This is not a time frame I would expect for this type of product.
Even if it would be good I'm not planning to order again due to the outrageous shipping cost.
26 May 2026
Unprompted review
Reply from Sklum
Hello Emily, thank you for sharing your feedback. We sincerely apologise for the delay in your delivery and for your experience regarding the shipping costs. We would like to verify the details of your case to assist you better. We will contact you through Trustpilot shortly to request more information. Sklum.com Customer Service
The order was placed in April
The order was placed in April. ETD was right away. 2 months later. No products received
19 May 2026
Reply from Sklum
Dear Seong,
We are contacting you regarding your review on Trustpilot about order UFXYNEICI.
First of all, we apologize for the delay in our response.
We inform you that, on occasion, shipping companies may make partial deliveries for various reasons, such as lack of space in the vehicle, logistics route management, warehouse incidents, or the availability of goods in different distribution centers.
The carrier has a period of 10 business days to make the second delivery. If this does not happen, you must open a claim from your customer area so that we can assist you. You just need to go to "My orders," select the affected order, and click on "Report an issue." Please choose "I received the order but it is incomplete" as the reason.
Very important: you must fill out the form for each of the products you have not received.
Once we receive the claim, we will inform you of the next steps by email.
On our part, we inform you that we have claimed the delivery of the two missing packages from the carrier.
We remain at your disposal for any further inquiries. Also, if you deem it appropriate, you may update your review on Trustpilot at the following link:
https://uk.trustpilot.com/evaluate/sklum.com [https:/l.trustpilot.com/evaluate/sklum.com]
Thank you very much for your time.
Best regards.
Mireya M.
www.Sklum.com [http://www.Sklum.com]
[http://www.sklum.com/img/core/skl/freshdesk/logo2.jpg]
Los datos personales vinculados a este correo respetan las exigencias del Reglamento (UE) 2016/679 del Parlamento Europeo y del Consejo de 27 de abril de 2016 relativo a la protección de las personas físicas (RGPD) y de la legislación y normativa española vigente sobre protección de datos personales, siendo INDECEMI, S.L. responsable del tratamiento, y cumpliendo con la normativa mencionada. En virtud de lo establecido en la Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y de Comercio Electrónico, INDECEMI, S.L. informa que podrá utilizar las direcciones de correo electrónico facilitadas por usted, para mantenerle informado de sus novedades comerciales y sus distintas ofertas promocionales. Usted da su consentimiento expreso para que INDECEMI, S.L. pueda utilizar su dirección de correo electrónico con este fin concreto. El usuario podrá, en todo momento, ejercitar los derechos reconocidos en el RGPD, de acceso, rectificación, cancelación, oposición, limitación y portabilidad. El ejercicio de estos derechos puede realizarlo el propio usuario acompañando copia del DNI de manera online mediante correo electrónico rgpd@sklum.com
Very easy to use and informative…
Very easy to use and informative website.
26 May 2026
Unprompted review
Reply from Sklum
Hello Marie, thank you for your review. We are happy to know that you found our website easy to use and informative. We hope you enjoy your experience with us.
Customer Service at Sklum.com
I haven't received my order yet
I haven't received my order yet - which I placed on April 24th and I cannot track where it is on the tracker you have sent me.
Sending me an email asking how my purchase was when I haven't got it and don't know where it is, is a bit stupid and annoying of you.
26 May 2026
Reply from Sklum
Hello Caroline, thank you for sharing your experience. We apologize for the delay with your order from April 24th and the tracking difficulties you've encountered. We also apologize for the automated message you received. We want to help you as soon as possible, so we will contact you through Trustpilot to request your order details and find a solution for you. Customer Service of Sklum.com
I'm yet to receive my order
I'm yet to receive my order. It is now the 26/05/26. The order was meant to get shipped the 11/05/26. No sign of it yet.
26 May 2026
Reply from Sklum
Hello Johnny, thank you for your feedback. We would like to assist you with your order and check its status. As we currently lack your order information, we will contact you through Trustpilot to request these details and help you further.
Customer Service of Sklum.com
Nothing delivered. Just filed a complaint to EU Customer Centre.
Just FYI that I have filed an official complaint to the European Customer Centre as it seems like Sklum will never seriously try to solve any problems at all. They even explicitly asked me to delete my reviews out of Trustpilot, saying that I made more than one review and it doesn't reflect their operations.
Nothing is delivered yet since I made an order on 3 May 2026, no way to track where it is now, and when will it be delivered. Customer service is simply 0% responsive.
Order number: WNZDWBWKD
26 May 2026
Unprompted review
Reply from Sklum
Thank you for your review. We have checked your order WNZDWBWKD and we see it was shipped on May 14th. As we haven't seen any recent updates in the tracking, we are reviewing the case with our logistics team to locate your shipment and ensure it is delivered as soon as possible. We will keep you updated. Sklum.com Customer Service
Reply from Sklum
Hello Djordje, thank you for your review. We would like to check what happened with your delivery. We will contact you shortly through Trustpilot to ask for your order details so we can assist you. Customer Service at Sklum.com
Regretting my buy
Regretting my buy. Still waiting for my garden chairs to be delivered. Was delayed and delivery is now taking forever with no updates on the tracking.
Edit - still no news and Sklum haven’t contacted me as per their reply. My order number is SMUPECJCM.
26 May 2026
Reply from Sklum
Hello Marie-Estelle, thank you for your feedback. We appreciate you bringing this to our attention. We would like to verify the status of your garden chairs and the tracking information. We will contact you through Trustpilot to request your order details and help you with this situation. Sklum.com Customer Service
Skeptical but hopeful
I thought Sklum would be a good company to order some furniture from, but now having read these reviews I am very worried. Having experienced some of their "customer service" it appears they only respond to trustpilot reviews. My order VPOKFFGHR was placed weeks ago and originally had a due date of 01/06/2026. Sklum have now emailed me pushing this date back with absolutely no explanation. I have tried contacting them by email and received no response, I have tried their WhatsApp which is a bot that just rebuffs you, I waited on hold on the telephone for 10 minutes to receive an automated recording that stated "all details of your order are available online" and then automatically hung up on me ! I used their website chat facility which is a bot and did not get any useful response.
I'm now concerned that this is just how they operate and I'm concerned if my order will ever turn up. Given I ordered quite a few items for an unfurnished house all of this is very inconvenient.
26 May 2026
Unprompted review
Reply from Sklum
Hi John, thank you for sharing your feedback. We have looked into your order VPOKFFGHR and we see that the 'Lavinia round coffee table' is currently awaiting replenishment, with a new availability date of June 12th. We apologize for the delay and any communication difficulties you've experienced. We will continue to monitor your shipment and keep you updated on its progress. Customer Service Sklum.com
No idea how this company keeps a…
No idea how this company keeps a reputation I have placed a huge order a month ago for 6 stools and a sofa. I get no updates, delivery links of JP home not working half the time, chatbox useless, no way of contacting an actual human. I manage to finally get a date of delivery for the stools only and it gets cancelled because their “truck has broke down”. It says I ll be contacted for a new delivery date but of course there is no message, no email or link sent to me! And that’s only for the stools. The sofa is still no where to be found.
26 May 2026
Unprompted review
Reply from Sklum
Hello Chaima,
Thank you for sharing your experience with us.
We would like to review the situation regarding your order for the stools and the sofa, as well as the delivery updates. To assist you and verify the information, we will contact you through Trustpilot to request your order details.
Sklum.com Customer Care
Reply from Sklum
Olá Roger,
Muito obrigado pela sua avaliação positiva! Ficamos muito satisfeitos por saber que a qualidade dos nossos produtos e a rapidez da entrega corresponderam às suas expectativas.
Atendimento ao cliente da Sklum.com
We are very happy with our new outdoor…
We are very happy with our new outdoor furniture. The only advice is not to use GLS delivery, Tamdis, on the other hand is great.
26 May 2026
Reply from Sklum
Hello Tom, thank you so much for your 4-star rating! We are delighted to hear that you are very happy with your new outdoor furniture. We also appreciate your feedback regarding the delivery services, as it helps us to continue improving. Customer Service at Sklum.com
Items arrived on time in good condition
Items arrived on time. Very pleased with them. My only criticism is that the carrier didn’t notify us they were being delivered that day so they were left outside on the doorstep
26 May 2026
Reply from Sklum
Hi Anon, thank you for your 4-star rating! It is great to hear that you are happy with your new items and that they arrived safely. We appreciate your feedback about the delivery process; we will certainly pass this on to the carrier to help us improve. Sklum.com Customer Service
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