Skip Loans Reviews 

116
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service, highlighting the seamless process and the team's professionalism in making their homeownership dreams a reality. Many people appreciated the excellent customer service, noting the staff's helpfulness, responsiveness, and ability to answer all queries without delay or judgment. The user experience was frequently described as easy, efficient, and stress-free, with quick pre-approvals and fast turnaround times. However, some customers also noted occasional issues with response times, mentioning that it sometimes took a few days to receive a definitive answer. A few other people also felt that the team lacked knowledge and experience, leading to initial assessments that were later overturned upon review.

What people talk about most

Service

Consumers find service to be positive, with many expressing amazement and appreciation for the support... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, responsiveness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's excellent... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the prompt and responsive... See more

User experience

People report positive experiences with the user experience, often describing the process as straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I would like to share my home loan Journey with Sucasa! I came to know through fb and just started my application. Rest is a happened Like Magic! Got my pre approval with a day which I was tot... See more

Company replied

Rated 5 out of 5 stars

Its always pleasure to get associated with Sucasa. My second home dream fulfilled by Sucasa with absolutely professionalism and zeal. Team helped me through out the process, was even quicker than earl... See more

Company replied

Rated 5 out of 5 stars

Exceptionally great experience with Sucasa’s team. Thank you Sarah and Lauren for making my loan application and home purchase experience so great. You were always available to respond to every quer... See more

Company replied

Rated 5 out of 5 stars

Right from the very beginning the whole experience was just fantastic! Every single person that was involved was efficient, informative & super friendly. No matter how many questions or how silly the... See more

Company replied


Company details

  1. Mortgage Lender
  2. Non-Bank Financial Service

Written by the company

We used to be called Sucasa. Now we’re Skip. Same company. Same mission. Same team. Just a name that better reflects what we do; help Aussies Skip to the owning bit. Australians have been led to believe that years of saving was necessary to buy a home Being the best country in the world, has meant demand for housing has grown. Banks and lenders have been unwilling or unable to innovate. The result is Aussies buying homes later in life, with more obligations. Forced to trade-off growing a family and securing a home. We think that’s a pretty sh*t, and un-Australian outcome. We believe a deposit shouldn’t define homeownership. So we created a better way. We’re backing Aussies and are your Skip button to home ownership. Skip the the B.S. and start building your life and family. With just 2% deposit home loans, and low rates and fees, owning a home is now possible today for millions more Aussies. So go on, head to skiploans.com.au and Skip to the owning bit today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

116 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(116)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My second home dream fulfilled by Sucasa!!

Its always pleasure to get associated with Sucasa. My second home dream fulfilled by Sucasa with absolutely professionalism and zeal. Team helped me through out the process, was even quicker than earlier and made the entire process seamless and hassle free. Highly recommended for any kind of home buyers. Thank you Sucasa once again for fulfilling my big dream.

23 July 2025
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Reply from Skip Loans

Thank you so much for the wonderful review Yaswanth. We're thrilled you've now been a repeat customer! Congratulations again on your new home and looking forward to continuing to assist you in the future. With thanks, Team Sucasa

Rated 5 out of 5 stars

Edgar

Edgar, was a great help in getting us the house that we wanted, and was very helpful. Great experience, recommend them to any one.

27 July 2025
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Reply from Skip Loans

Thank you for the review! We’re so glad Edgar was able to assist and you have a wonderful experience with us. Appreciate you spreading the word! Best, Team Sucasa

Rated 5 out of 5 stars

Fantastic experience

The team were wonderful and in particular Lauren B...clear communication, really responsive, answered all my questions. It was truly a great experience

11 July 2025
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Reply from Skip Loans

Thank you for the kind words and so glad you had a wonderful experience! Looking forward to continuing to support you moving forward as well. Many thanks, Team Sucasa

Rated 5 out of 5 stars

Getting a home early

Sucasa allowed is to buy our first property over a year earlier than expected. The app makes it easy to track the mortgage and understand payments. The cool off period is longer than what real estates expect but the advantage of getting into the market early is worth it. The overall entry costs and interest were lower than than competing businesses

6 July 2025
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Reply from Skip Loans

Thank you for the kind words and appreciate you leaving the review. We're really glad that we were able to help you into your own property years earlier than you expected! We look forward to continuing to support you and glad to hear you found our products best in market. Enjoy your wonderful new home, Team Sucasa

Rated 5 out of 5 stars

Reliable, Responsive, and Transparent—Sucasa & Lauren Deliver!

I recently worked with Sucasa on securing my home loan, and I couldn't be more impressed with their exceptional service. Lauren was incredibly responsive, ensuring that every question I had was answered promptly and thoroughly. Her transparency throughout the process made me feel confident and informed every step of the way. Not only was she accurate in every detail, but she also went above and beyond to ensure everything was handled smoothly and efficiently.
Sucasa demonstrated a commitment to excellence, making the home loan process seamless and stress-free. Their professionalism and customer-first approach truly set them apart. If you're looking for a reliable, knowledgeable, and dedicated team to assist with your home loan, I highly recommend them.

13 June 2025
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Reply from Skip Loans

Thank you so much for your wonderful and detailed review Ali! It’s been an absolute pleasure to support you and we’re thrilled you had a great experience with us. Thanks again, Team Sucasa

Rated 5 out of 5 stars

Very easy process

Lauren made the process very easy. Everything was explained in the best and easy way for a first home buyer.

They helped smooth the process and make it less stressful

8 June 2025
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Reply from Skip Loans

Thank you for the kind review Luca - really glad you had a great experience with us thanks!

Rated 5 out of 5 stars

The process was straightforward and…

The process was straightforward and hassle free. The team communicated at each and every stage. Overall, this is a great product for people in a similar situation.

30 April 2025
Unprompted review
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Reply from Skip Loans

So glad you had a great hassle free experience with us! Thank you so much for your kind words. Looking forward to continuing to support you moving forward as well. Thanks again, Team Sucasa

Rated 5 out of 5 stars

Thank you for helping me secure my first home!

I recently had a wonderful experience with Sucasa. The entire loan application process was straightforward and hassle-free, precisely what I needed as a first-time applicant. The team was exceptionally supportive, ensuring that every step was explained clearly and efficiently.

A special mention goes to Lauren, the specialist assigned to me. Her patience and genuine care transformed a process I initially found intimidating into a comfortable and even enjoyable journey. She took the time to address all my concerns and guided me through every detail, making sure I felt confident and informed throughout.

I truly believe that without Sucasa, securing my home would have been a far more challenging endeavor. Their professionalism and compassionate approach have made all the difference, and I wouldn’t hesitate to recommend their services to anyone in need of expert assistance.

1 June 2025
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Reply from Skip Loans

Thank you so much for this wonderful review and feedback! It’s been our privilege to assist you and we are so glad we were able to help you get home, sooner. Congratulations again on your new home! Best wishes, Team Sucasa

Rated 5 out of 5 stars

What a hassle free experience

What a hassle free experience, Any questions we had were answered promptly no matter how big or small. Lauren was great to deal with and easy to talk to and explain our needs.

30 May 2025
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Reply from Skip Loans

Thank you for the kind words and review! We are stoked you had a wonderful experience with is to date. Congratulations again on your new home!

Rated 5 out of 5 stars

Highly recommended

Lauren and the team made buying a home possible for me, and I didn’t even have to use all my life savings! The application process was easy and they had a preapproval ready for me within a few days. From application to settlement, Sucasa were communicative and happy to answer all of my questions. Thank you for helping to make me a homeowner!

7 May 2025
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Reply from Skip Loans

Congratulations on becoming a homeowner! We're so glad we were able to play a small part in your journey. Thank you for leaving such a thoughtful review (and your shout-out to Lauren!). The whole team is thrilled for you and wishing you all the best in your new home. With gratitude, Team Sucasa.

Rated 5 out of 5 stars

Amazing

Lauren and the Sucasa team were exceptional throughout the entire process. They guided me seamlessly through my application and kept me well-informed every step of the way until my settlement was complete. I highly recommend choosing Sucasa for their outstanding service. Thank you so much.

24 April 2025
Unprompted review
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Reply from Skip Loans

Thank you for your lovely review and kind words! We're really glad you had an exception experience with us. Congratulations again on your new home - we are stoked we were able to play a small part in your journey. Thanks again, Team Sucasa.

Rated 5 out of 5 stars

Great product for professionals who don't have a large deposit

We have recently obtained a home loan through Sucasa and have found them to be a great option so far. In particular, Sucasa's willingness to make high LVR loans at very competitive interest rates and without requiring LMI (although they do charge a similar type fee which is significantly less than the LMI fee charged by other lenders) make them a fantastic option for anyone who has a good income but doesn't have a 20% deposit saved. Based on our experience so far, we would happily recommend Sucasa to everyone we know.

15 April 2025
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Reply from Skip Loans

Thank you so much for the kind review! We’re so glad we were able to assist you and you had a great experience. Congratulations again on your new home! Many thanks, Team Sucasa

Rated 5 out of 5 stars

Lauren was fantastic from the…

Lauren was fantastic from the application process to settlement.

16 April 2025
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Reply from Skip Loans

So glad to hear Lauren was excellent and you had a great experience with us! Thanks for sharing! Best, Team Sucasa

Rated 5 out of 5 stars

Totally recommend Sucasa

The team from Sucasa were extremely helpful in the process to purchase our first home. I am a total newbie to buying houses in Australia but they were able to clarify all my questions with total respect and patience. Also, in comparison to other services I've found that offer similar type of products, they were not pushy at all, which I honestly appreciated.
As a migrant to Australia, the first few years of my life in this country were all about paying visas, paying trips back home, paying taxes only to receive no services from the government... Which meant that my family's capacity to save for a 10-20% deposit within a realistic timeframe was reduced by quite a bit even if my wife and I both have well paying jobs.
Sucasa allowed us to buy a house with a 5% deposit (it could've been down to 2%) which saved us at least another 12 months of saving money and allowed us to get our heads in the property market a lot earlier than with conventional lenders.
Also, I can't stress this enough: the rates we got from Sucasa are substantially better than the rates we would have obtained from a traditional lender. I work in a Big4 and I was being offered 0.4% more interest for a home loan that would not go higher than 90% LVR and would have required us to pay LMI.
Overall, our experience has been extremely good. Shoutout to Lauren and Mario. We engaged with both of them in this whole process and always received timely and detailed explanations to all our queries.

31 March 2025
Unprompted review
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Reply from Skip Loans

Thank you so much for the kind words Alex! As a team we work extremely hard to ensure we have the best products in market and we are always thrilled when our borrowers share stories like yours. We are so glad that we were able to help you into your home. Helping Australian families like yours is why we founded Sucasa and we really appreciate the kind words. Thanks again for choosing Sucasa and we can't wait to continue to support you moving forward as well. Best Wishes, Mario, Adam, Marian and Team Sucasa

Rated 5 out of 5 stars

Streamlined with a human touch - refreshing!

Lauren at Sucasa was incredibly attentive and provided valuable feedback on the properties I was looking to secure. The pre-approval process was straightforward, and no question was too difficult—everything was explained clearly. Unconditional approval was handled promptly and without any fuss, and we settled smoothly. A very streamlined process with a refreshing human touch. Highly recommend!

28 March 2025
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Reply from Skip Loans

Thank you so much for the thoughtful review. Lauren is a superstar and we are so glad you had a wonderful experience with us. Thank you for your kind words and congratulations again on your new home!

Rated 5 out of 5 stars

Modern, Simple and Stress-Free Home Loan Experience

I had an excellent experience with Sucasa in securing my home loan. From start to finish, the process was smooth, professional and stress-free. A special shout out to Lauren, who truly went above and beyond—her communication, dedication and attention to detail made all the difference. I felt supported every step of the way, and her guidance gave me real confidence in the decisions I was making.

Thank you, Lauren and the Sucasa team, for helping me get into mi casa! I couldn’t be happier.

14 March 2025
Unprompted review
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Reply from Skip Loans

Thank you for the kind words Sara! So glad you had a wonderful experience and we trust you are loving your new home!

Rated 5 out of 5 stars

10/10 experiance

Lauren was actually unbelievable.

From the first phone call she guided us through every step of the process. We felt extremely safe in her hands and she made us aware of every step of the process.

We actually can’t put into words how fantastic she was. Our journey with Sucasa has been effortless from our initial application to signing the final documents.

Thanks heaps to the Sucasa team and Lauren especially! I will be recommending Sucasa to all my friends!

24 February 2025
Unprompted review
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Reply from Skip Loans

We are so glad you had a wonderful experience Todd! Thank you for your kind words and we’ll be sure to thank Lauren as well for you! Looking forward to assisting you moving forward as well. Best, Team Sucasa

Rated 5 out of 5 stars

Your own personal loan consultant

From start to finish I dealt with 1 person and she was able to make the experience easier during a stressful time.

6 March 2025
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Reply from Skip Loans

Glad we were able to make it a smooth and enjoyable experience for you thanks! Many thanks, Team Sucasa

Rated 5 out of 5 stars

Absolutley Champions

We had an amazing journey with Sucasa, it started with the online application that was very quick and the rest of the process was flawless and smooth too. Lauren guided us and educated us throughout the process, big thanks to Lauren.

I always hear from my friends that setting up a home loan is very stressful but the team at Sucasa was so supportive and the whole process was easy to follow that we didn't feel any stress or hiccups.

Cheery on top of that we got our house with a small deposit at a competitive rate.

18 December 2024
Unprompted review
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Reply from Skip Loans

So glad to hear you had a smooth process and great experience with us Yaser. It’s been our pleasure to assist and congrats again on your new home!

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