Skin Pharmacy Reviews 

222
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the team's helpfulness, knowledge, and professional approach in resolving issues and offering advice. Many appreciate the high-quality products and extensive range, often noting significant skin improvements. Reviewers frequently commend the fast and reliable delivery, with orders arriving quickly and well-packaged, ensuring an outstanding and trustworthy shopping experience. However, some customers noted issues with order processing and delivery expectations. A few experienced orders being dispatched despite requests not to, or faced significant delays and inaccurate information regarding expedited shipping, causing inconvenience and dissatisfaction.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Customer service

Reviewers mention positive feedback about customer service, consistently describing it as outstanding,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick and... See more

Service

Clients share positive opinions on service, consistently describing it as professional, knowledgeable, and... See more

Order

Consumers find order experiences to be ambiguous, with some customers reporting very quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service at Skin Pharmacy is top notch. They issued credit without any questions or issues and you can tell this company cares to make it a pleasant experience for customers. Will only shop w... See more

Rated 5 out of 5 stars

I’ve been ordering from Skin Pharmacy for a while now, and they’ve never let me down. Their product range is fantastic, and delivery is always super quick. What really stands out is the customer s... See more

Rated 5 out of 5 stars

This was my first time purchasing from this company, and I’m really glad I gave them a try. The products themselves are great, and I’ve been happy with the results so far. I did run into a small i... See more

Rated 5 out of 5 stars

My first order with skin pharmacy came well packaged. Customer service was great. I requested same day delivery which Mo made happen! Lovely free gifts were added. Second order was slow but resolved q... See more


Company details

  1. Skin Care Clinic

Written by the company

Authorised Stockist of Medical-Grade Skincare from Trusted Brands.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(222)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered a skin serum and the day…

I ordered a skin serum and the day after saw they had a kit with the same serum in with other items for not much more money. Before I ordered the kit I asked if I could return the skin serum for a refund before I ordered the kit and was told yes. I ordered the kit and when I received the serum I emailed to get a return address and was told it would be store credit only.i am now invested in two products when I wanted one and this has now put me over budget for the month in regards to spending. Really not impressed I don’t want credit. If an item is unopened even down to the box it should be refunded as per trading standards

28 June 2025
Unprompted review
Skin Pharmacy logo

Reply from Skin Pharmacy

Dear Charlotte,

We’re sorry to hear that you left us a negative review. I can see that you placed 2 order with us in March and June 2025, both orders were successfully delivered within sechduled delivery window. As advised by the customer support team, due to the nature of the medical grade products we stock, we are not able to refund any products that have already left us, as highlighted on our website’s refund policy. We cannot guarantee how products are stored etc outside of our facilities, so any product returned back to us is no longer eligible for resale. The Team offered to either generate store credit for the full amount or cancel your third order and refund prior to dispatch. I can see you opted for the order to be cancelled, your request was actioned and refund processed within 15mins of your request and email confirmation sent over.

Rated 4 out of 5 stars

Lovely company

Lovely company. Received my Zo skin products and they are amazing. Only thing is delivery could have been quicker , it took few days to come. But love the reward system.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company with a broad…

Excellent company with a broad selection of all my favourite skincare brands in one place. They have done the research and also provide very professional advice on products and alternatives when I wanted to change my vitamin C serum. Really cannot recommend them more highly.

5 April 2025
Unprompted review
Rated 5 out of 5 stars

Pleasant

Every time I’ve shopped with them it’s been a fairly pleasant experience. Delivery is always on time and they’re always in stock of everything I want. They’ve removed some of their ingredients lists, which I don’t like but that’s the only negative I can think of.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

5* Service & Knowledge

I’ve been getting my skincare from Skin Pharmacy for the past four years, and I can’t recommend them enough. They’ve always been incredibly helpful with any skin concerns I’ve had—professional, knowledgeable, and truly dedicated. I’ve even recommended them to family members, who are now also using and loving their products.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Skin Pharmacy

I am so happy that I came across Skin Pharmacy. They supply best skincare products on the market, some of them not possible to get on high street shops. I have been using PHFormula for a few years now and so happy to have subscription with them. Delivery always prompt and nicely packaged.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Skin Pharmacy

Skin Pharmacy is the one stop shop for all your skincare needs, they stock various brands giving a wider variety of products to choose from. I’ve found the customer service to be great, the team are on hand in you have any questions or need advice. I usually receive my orders next day delivery. Good rewards system in place for loyal customers.

25 April 2025
Unprompted review
Rated 5 out of 5 stars

I've been using Skin Pharmacy for enhanced skin care products

I've been using Skin Pharmacy for a couple of years now after being recommended particular products from my skin therapist. The range of products is amazing, the subscription discounts really help and the products always arrive in time and beautifully packaged. I love receiving a Skin Pharmacy package in the post!

7 April 2025
Unprompted review
Rated 5 out of 5 stars

The best place for medical skincare

I’ve been a loyal Skin Pharmacy customer for years and wouldn’t trust anyone else with my skincare needs. Their curated range—especially SkinBetter and ZO—is exceptional, and I swear by their results. The team is incredibly knowledgeable, always offering personalized advice to match my skin’s needs. Their professionalism, fast delivery, and top-tier customer service keep me coming back. Highly recommend!

10 April 2025
Unprompted review
Rated 5 out of 5 stars

The best curation of skincare online!

Skin Pharmacy offers a beautifully curated selection of dermatological brands I know, love, and trust. The online shopping experience is seamless, and my favourite part is the personal skincare concierge — such a thoughtful and genuinely helpful touch.

If you're a skincare enthusiast or just serious about having the best online retail experience, I couldn’t recommend it more! 😊

24 April 2025
Unprompted review
Rated 5 out of 5 stars

I discovered Skin Pharmacy through…

I discovered Skin Pharmacy through their service speaking with dermatological experts. I was never pressured to buy any of the products they recommended but was an interesting experience to discover innovative products and ingredients new to me!

24 April 2025
Unprompted review

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