I called Skinny. RX and spoke with Joyce. She promptly and efficiently analyzed my information and forwarded me to the Clinical Team , who would be able to help me with my question. I really a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Joice was great and answered all my questions and concerns. The program is working great. Less than a month into using the injectable option and I’m over 15 pounds down (compounded pills did NOT yield... See more
Company replied
My customer service rep Carmelyn was exceptional. She made everything clear and simple to start my journey with SkinnyRX. She educated me on my procedure and product that I will be starting gave me al... See more
Company replied
Monica has been there with me through this whole process and has made sure I understand what is going on and she is 96% of why I come back to this specific site and continue with this process! Thank y... See more
Company replied
Company details
- Weight Loss Service
- Health Consultant
- Holistic Medicine Practitioner
- Online Pharmacy
- Online Prescription Medication Vendor
- Wellness Program
Written by the company
SkinnyRX is a cutting-edge telehealth organization dedicated to revolutionizing the weight loss industry by offering rapid and convenient solutions tailored to meet individual needs from the comfort of your home. Our innovative approach harnesses the power of technology and medicine, providing personalized treatment plans that include our highly effective, US-manufactured semaglutide, to ensure optimal weight management results. Backed by a network of licensed and certified professionals, we guarantee expert guidance and support at every step of your journey. SkinnyRX is committed to delivering exceptional care, seamless digital consultations, and unparalleled convenience, making weight loss not only achievable but also sustainable. Experience the future of health and wellness with a company devoted to your success and well-being, all while maintaining a focus on quality, safety, and customer satisfaction. Discover why SkinnyRX is trusted by countless individuals to transform their health and lifestyle.
Contact info
United States
- 1-888-979-9580
- support@skinnyrx.com
- skinnyrx.com
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I called Skinny
I called Skinny. RX and spoke with Joyce. She promptly and efficiently analyzed my information and forwarded me to the Clinical Team , who would be able to help me with my question.
I really appreciated Joice’s professionalism and efficiency in handling my concern and was very impressed by her. She was cordial and immediately signed me up with an appointment with the clinical team today, so I’m assured I’ll receive the guidance I’m seeking in a prompt manner.
I think Joice is a valuable member of the Skinny Rx team and I’m so glad she received my call.
Thank you,
Rachel Weinstein
13 May 2026
Unprompted review
Reply from SkinnyRx
We love to hear this! Joyce is amazing and we'll make sure she sees your kind words. So glad you're all set with the clinical team!
We spoke twice
We spoke twice. I emailed and said to hold my shipment when i recieved the email saying it was shipping out. There was no clear link to say, im out of town can you hold it? I just replied and sent it. It should be that simple. The ship[ment went out and arrived at my home 3 days before I flew back in to my home state. Florida! Which is very hot! The shipment was spoiled and not consumed. I believe i fist spoke to her last week saying I was going out of town this FRIDAY and please send out a replacement shipment asap. I recieved a phone call from her today and she told me they were review my dosage request but did not address my replacement shipment. It’s been like two weeks! And the last (not the spoiled one-that went directly in the trash) shipment was half the dose.
12 May 2026
Unprompted review
Reply from SkinnyRx
We're sorry to hear things didn't go as expected, and we completely understand how frustrating this must have been.
We'd love the chance to make this right. Please give us a call at 888-979-9580 (Mon–Fri 8am–8pm EST, Sat–Sun 9am–6pm EST) so we can look into everything for you and get this resolved as quickly as possible.
Gian Jose Alojacin was very helpful and…
Gian Jose Alojacin was very helpful and detailed with his help. I like his patience explaining everything to me.
12 May 2026
Reply from SkinnyRx
Thank you so much for the kind words! We'll make sure to pass this along to Gian Jose. We're glad he was able to walk you through everything with patience and clarity. That's exactly the experience we aim to provide!
Very helpful guidance during intake
Aimee was a great help in my selecting to return to skinny RX after approximately a 6-8 month absence. She helped alleviate my concerns and was very patient with me in completing the intake form.
12 May 2026
Reply from SkinnyRx
Welcome back! We're so glad Aimee was able to make your return a smooth one. It's great to hear she took the time to address your concerns and walked you through everything patiently. We'll make sure she knows you appreciated her help. Looking forward to supporting you on your journey!
Great experience
Hi, I have had a great experience with Ivy!! She is prompt in responding to my messages and very knowledgeable, helpful and very professional! I highly recommend SkinnyRx.😊
8 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for the kind words! We'll make sure Ivy sees this — she truly goes above and beyond for our members and it's wonderful to hear that reflected in your experience. We're so glad to have you with us at SkinnyRx!
4 months and I’ve lost $2K
I signed up in January to start my weight loss Journey. I have struggled with my weight and it fluctuates all the time. I have had some luck with pills in the past, supplements, otc options from GNC was hopeful the tirzepatide from SkinnyRX would work.
First the pills looked nothing like advertised. I’ve seen now that that they have recently updated photos. It’s a white circular pill could be a sugar pill for all I know. You take the pill, insert it under your tongue or in between your cheek (not sure which one is accurate when you see what’s on the website vs the directions that come with your prescription) You’re re not supposed to eat or drink for the next hour, you won’t want to because this pill takes about 45 mins to an hour to dissolve, which was also misleading. I took this pill and progressively upped my dosage as instructed. I felt no changes whatsoever. My appetite was higher, I was not feeling full they said that was common. Kept at it despite the lack of results. Got up to my highest dosage allowed and still no results, not even aside effect. After talking with customer service they wanted me to switch to injections and wanted me to pay even more money and offered me a 10% off discount…..I declined. 4 months in, I have gained 15 pounds and lost almost $2,000 dollars. This company is the worst.
8 May 2026
Unprompted review
Reply from SkinnyRx
We're truly sorry to hear about your experience — we understand how frustrating an unexpected charge can be, and that's never the impression we want to leave. Because you didn't leave your full name, we're unable to locate your account at this time. Please give our SkinnyRx support team a call at 888-979-9580 and we'll get this sorted out for you right away. We're available Monday through Friday 8AM to 8PM EST, and Saturday through Sunday 9AM to 6PM EST.
If you want to be charged and denied…
If you want to be charged and denied cancelation after one year- good luck. They do not communicate a renewal, they automatically charge you and will not cancel. I would definitely say don’t do it!
11 May 2026
Unprompted review
Reply from SkinnyRx
We're truly sorry to hear about your experience — we understand how frustrating an unexpected charge can be, and that's never the impression we want to leave. We'd love to make this right for you. Please give our SkinnyRx support team a call at 888-979-9580. We're available Monday through Friday 8AM to 8PM EST, and Saturday through Sunday 9AM to 9PM EST.
Stacy made the process a lot easier…
Stacy made the process a lot easier after some hiccups but I am grateful for her patience and the entire team behind skinny RX! Thank you for everything!
11 May 2026
Unprompted review
Reply from SkinnyRx
Thank you for this! Hiccups happen and we're so glad Stacy was there to help make it right. She'll love hearing this and we'll make sure the whole team sees it!
Christian did a GREAT job!!!!!!
Christian did a GREAT job!!!!!!! Solved my problem, quickly and efficiently. Spoke great English. Understandable, polite, just did an outstanding job!!!!!!!
11 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for the kind words! We'll make sure Christian sees this — he'll be thrilled to hear it. We're so glad he was able to get everything sorted out for you quickly. We appreciate you taking the time to share your experience!
MARY WAS GREAT AND HELPED ME GET MY…
MARY WAS GREAT AND HELPED ME GET MY ORDER DONE QUICKLY
11 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for the kind words! We'll make sure Mary knows she made an impact. We're glad she was able to get everything sorted out quickly for you. We appreciate your support!
Reply from SkinnyRx
Thank you so much for taking the time to leave a review! We're really glad we could help and that you felt heard throughout the process. That's exactly the experience we strive to provide. We appreciate your support!
My customer service rep Kristfaith was…
My customer service rep Kristfaith was outstanding. She was very knowledgeable and efficient. She is a credit to your organization.
9 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for the kind words! Kristfaith is truly one of a kind, and we'll make sure she sees this. We really appreciate you taking the time to share your experience!
Christian was amazing
Christian was amazing! He was easy to talk to, extremely helpful and thorough! He was able to switch me over to Tirzepatide from Semaglutide very easily and explained the process with no questions left to ask. Outstanding SkinnyRX experience with Christian: )
8 May 2026
Unprompted review
Reply from SkinnyRx
"Thank you so much for sharing this, it genuinely made our day! Christian is a huge part of what makes the SkinnyRx experience special, and it's wonderful to hear he made your transition to Tirzepatide feel smooth and stress-free. We'll be sure to pass along your kind words to him. We're so glad to have you with us on this journey!
Ella from Customer Service
Ella was super prompt and resolved the issue beyond expectations.
8 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for sharing this! We love hearing that Ella went above and beyond for you. She truly is a rockstar. We'll make sure she knows her hard work is being noticed. We appreciate you taking the time to leave a review, and we're glad we could get things sorted quickly for you!
Very friendly & helpful
6 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much, we love to hear it! We'll always be here when you need us.
Reply from SkinnyRx
We appreciate you sharing your feedback! We're always looking for ways to provide the best value to our customers. We'd love to chat and see what we can do for you — please give us a call at 888-979-9580. We're available Monday through Friday 8AM–8PM EST and Saturday 9AM–6PM EST. Hope to hear from you soon!
Cherri was amazing
Cherri was amazing! She was so patient with us and reached out when we asked her to. She walked us through the program and got my husband signed up with no issues. She answered all questions without hesitation. It was awesome to have someone so knowledgeable and understanding and kind. She is the reason my husband went with SkinnyRx. Thanks Cherri!
6 May 2026
Reply from SkinnyRx
Cherri is truly a gem and we're so glad she made the process easy for you and your husband! We'll make sure she sees this — she deserves the recognition. Wishing him all the best on his SkinnyRx journey!
Very helpful customer service
5 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much we're really glad to hear that! Our team works hard to make sure every interaction feels supportive and easy, and feedback like yours means a lot. We're here whenever you need us!
Erwin was very helpful with my request
Erwin was very helpful with my request. Thanks!
4 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for sharing this! We're thrilled to hear Erwin took such good care of you —
we'll be sure to pass along your kind words. We appreciate you taking the time to leave a review
and hope to continue exceeding your expectations!
Great customer service
I had a concern regarding my recent shipment and Christian with Customer Support resolved my issue quickly.
4 May 2026
Unprompted review
Reply from SkinnyRx
That's exactly what we aim for, quick and helpful support when you need it most. We'll make sure Christian gets the recognition he deserves. Thanks for taking the time to share your experience!
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