I called Skinny. RX and spoke with Joyce. She promptly and efficiently analyzed my information and forwarded me to the Clinical Team , who would be able to help me with my question. I really a... See more
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Review summary
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Reviews shaping this summary
After I said that I was unsatisfied with my service they immediately corrected it without overnight shipping and giving my account to a new agent that listens to me. So delighted with the outcome.... See more
Company replied
Joice was great and answered all my questions and concerns. The program is working great. Less than a month into using the injectable option and I’m over 15 pounds down (compounded pills did NOT yield... See more
Company replied
My customer service rep Carmelyn was exceptional. She made everything clear and simple to start my journey with SkinnyRX. She educated me on my procedure and product that I will be starting gave me al... See more
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Company details
- Weight Loss Service
- Health Consultant
- Holistic Medicine Practitioner
- Online Pharmacy
- Online Prescription Medication Vendor
- Wellness Program
Written by the company
SkinnyRX is a cutting-edge telehealth organization dedicated to revolutionizing the weight loss industry by offering rapid and convenient solutions tailored to meet individual needs from the comfort of your home. Our innovative approach harnesses the power of technology and medicine, providing personalized treatment plans that include our highly effective, US-manufactured semaglutide, to ensure optimal weight management results. Backed by a network of licensed and certified professionals, we guarantee expert guidance and support at every step of your journey. SkinnyRX is committed to delivering exceptional care, seamless digital consultations, and unparalleled convenience, making weight loss not only achievable but also sustainable. Experience the future of health and wellness with a company devoted to your success and well-being, all while maintaining a focus on quality, safety, and customer satisfaction. Discover why SkinnyRX is trusted by countless individuals to transform their health and lifestyle.
Contact info
United States
- 1-888-979-9580
- support@skinnyrx.com
- skinnyrx.com
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service was VERY helpful
Customer service was VERY helpful, VERY professional, and VERY understanding. My customer service person was Psalm and he was extremely helpful as he answered my questions and guided me through a specific-change in my order. I want to extend my gratitude to Psalm for all his help and assistance. WONDERFUL!!
20 May 2026
Unprompted review
Reply from SkinnyRx
Thank you for the wonderful feedback! We are thrilled to hear Psalm took such great care of you and we will absolutely make sure he knows you appreciated him. We look forward to continuing to take care of you!
Great customer service
Cherri was extremely helpful . She was very patient with me to teach me how to download my ID. She is a keeper and she deserves a bonus.
Provided excellent customer service.
20 May 2026
Reply from SkinnyRx
Thank you so much for the kind words! We will absolutely pass this along to Cherri. It is always great to hear when our team goes above and beyond to make sure our patients feel supported. We are lucky to have her too! If you ever need anything, do not hesitate to reach out. We are always here to help.
If you’re looking for a true partner in…
If you’re looking for a true partner in your weight loss journey, Skinny RX should absolutely be your top choice. From the very beginning, their team has been attentive, friendly, knowledgeable, and genuinely supportive every step of the way. From my initial intake consultation to receiving my medication, the entire process has been smooth, professional, and reassuring.
What really sets Skinny RX apart is how much they care about their patients and their success. They don’t make you feel like just another client — they make you feel supported, encouraged, and confident throughout the journey. Their responsiveness, expertise, and personalized approach have made a huge difference for me.
I’m excited to continue working toward my ideal weight with Skinny RX and couldn’t recommend them more highly. If you’re searching for a trusted provider and supportive partner to help you achieve your goals, choose Skinny RX — you’ll be in excellent hands.
11 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for the kind words! We love hearing this — making sure our patients feel supported every step of the way is what we are all about. So happy to have you with us and we are rooting for you the whole way!
My overall experience with SkinnyRx has…
My overall experience with SkinnyRx has been a disaster. It took 4 weeks for the Care team to respond to my questions about my prescription. I have cancelled my subscription, but Ivy was so helpful in Customer Service. Honestly, she was the first person to be actually helpful at the company. So, I am giving Ivy 5 stars! The rest I am less than impressed.
20 May 2026
Unprompted review
Reply from SkinnyRx
Thank you for the honest feedback and we're truly sorry your experience wasn't what it should have been. We're passing Ivy's kind words along to her, she deserves it!
If you ever need anything, we're always a call away at 888-979-9580, Mon–Fri 8am–8pm EST and Sat–Sun 9am–6pm EST.
Great customer service and results
In my 10th month and requested to switch to Trizepetide injections rather than Semiglutide. Staff was extremely helpful. John called to get billing set up and made it very easy for me to switch.
20 May 2026
Unprompted review
Reply from SkinnyRx
10 months in, that is such a milestone — congrats! We are really happy to hear John made the transition easy for you. Wishing you nothing but success as you continue your journey with us!
Thank you so much Ella for going above…
Thank you so much Ella for going above and beyond to explain to me the deals and also updating my account and answering all my questions.
Thank you again!!!
20 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for the kind words! We'll make sure Ella sees this and she'll be thrilled to hear it. We're always here if you need anything!
Reply from SkinnyRx
Thank you so much, that truly means a lot to us! Thank you so much, that truly means a lot to us! We're happy to hear you had a great experience. We're always here if you need anything. Wishing you all the best on your journey!
I had the opportunity to speak with… Kurt
I had the opportunity to speak with Kurt Daluz today in a billing issue and he was polite and professional during the entire process. He helped me with the issues and never during the call was he rude in anyway. I would recommend SkinnyRx to anyone who is looking for a weight loss program. They are very professional and understanding people.
20 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for taking the time to share this! We are so glad Kurt was able to help you and that your experience was a positive one. We will make sure he knows you took the time to leave this review. We look forward to continuing to support you on your journey!
Anna was most helpful and through with…
Anna was most helpful and through with my questions. Shout out to Anna!
19 May 2026
Unprompted review
Reply from SkinnyRx
Shout out to Anna from us too! So glad she was able to help — we'll make sure she knows you said so. Thanks for taking the time to share this!
Thank you jimmabelle Lianes for…
Thank you jimmabelle Lianes for contacting me so quickly and answering all my questions and concerns I really appreciate that Mrs McDonald
18 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for this kind review! We're so happy to hear that Jimmabelle was able to get you the answers you needed quickly. We'll be sure to pass along your kind words. We appreciate you taking the time to share your experience!
Aira was extremely helpful
Aira was extremely helpful! Helped me with my question and situation. Great customer service.
18 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for the kind words! We'll be sure to pass along the shoutout to Aira — she'll love hearing this. We're glad she was able to help and that you had a great experience. We appreciate you taking the time to share!
Great customer service
I had a wonderful experience with Kevin, who helped me to get on a plan that worked for me, and even gave me a partial discount on the previous order of pills that were unfortunately not effective for me.
So far I'm pleased with my results with the injectable.
I'm glad this company takes the time to call and care and make sure you're satisfied.
6 May 2026
Unprompted review
Reply from SkinnyRx
So happy to hear this! Kevin is great and we'll make sure he sees your kind words. Wishing you continued success on your journey!
Mary was excellent!
Mary was excellent! Got all the help I needed quickly and efficiently! Great job!
18 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for the kind words! We'll make sure Mary knows she made an impression. This is exactly the experience we strive to deliver. We really appreciate you taking the time to share this, and we look forward to being here whenever you need us again!
Mary was very friendly and helpful
Mary was very friendly and helpful! She was able to quickly fix the issues I was having with verification.
17 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for the kind words! We're thrilled to hear Mary was able to get everything sorted out for you so quickly. We'll be sure to pass along your feedback — she'll love hearing it. We appreciate you taking the time to share your experience, and we're always here if you need anything!
Mary on a Sunday was very helpful on the phone to…
Mary was very helpful on the phone to get me the help that I needed and signed up quickly and easily , thank you!
17 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for sharing this! We love hearing that Mary made the sign-up process smooth and easy for you. We'll be sure to pass along your kind words. Welcome aboard, we're glad you're here!"
Her consistent follow up was helpful…
Her consistent follow up was helpful and not annoying
8 May 2026
Reply from SkinnyRx
Thank you so much for sharing this! We always want our follow-up to feel helpful, not overwhelming — so it really means a lot to hear that. We'll pass your kind words along. If you ever need anything, give us a call at 888-979-9580.
The customer service representative
The customer service representative, Jimmabelle, was very professional, knowledgeable, and answered all of my questions regarding my first order.
16 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for taking the time to share this! We're so glad Jimmabelle was able to make your first order experience a smooth one. We'll be sure to pass along your kind words. Welcome to the family, and don't hesitate to reach out if you ever need anything!
Yuan was excellent
Yuan was excellent! He listened to my concerns and resolved my issue professionally and timely.
16 May 2026
Unprompted review
Reply from SkinnyRx
Thank you so much for sharing this! We're really glad Yuan was able to take care of you. That's exactly the kind of experience we want every customer to have. We'll be sure to pass along your kind words to him. If you ever need anything, don't hesitate to give us a call at 888-979-9580 (Mon–Fri 8am–8pm EST, Sat–Sun 9am–6pm EST). We appreciate you!
Reply from SkinnyRx
Thank you so much for sharing this! We'll make sure Giselle hears about your kind words and she'll love knowing her hard work made a difference. We're lucky to have her on our team. If you ever need anything, don't hesitate to reach out!
What a ray of sunshine
What a ray of sunshine! To tell you the truth, I wasn’t looking to spend any money on any weight loss medication, but speaking to Carmy, make me change my mind. She had such a pleasant voice. So keep her on staff. She can talk a paper bag into thinking it’s plastic! :)
13 May 2026
Reply from SkinnyRx
Carmy is definitely a gem, and we're so glad she made such a great impression. We'll be sure to pass along the kind words — she'll love hearing this. Welcome to the SkinnyRx family, and we're excited to be part of your journey! If you ever need anything, don't hesitate to give us a call. 😊
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