Skinny Mat Reviews 

143
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers are truly delighted with the low-profile doormats, frequently noting how they fit seamlessly under tight doors while offering fantastic quality, durable materials, and brilliant absorbency. People also genuinely appreciate the beautiful custom designs, unique concepts, and incredibly helpful guidance provided by staff throughout the ordering process. However, some people mentioned experiencing frustrating delays with delivery or a noticeable lack of tracking updates during the shipping process. A few other people also felt that certain colors appeared much lighter than anticipated or required careful planning to avoid showing daily dirt quickly.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the excellent quality, beautiful... See more

Quality

Reviewers mention positive feedback about quality, praising the exceptionally thin design that easily fits... See more

Delivery service

Customers had positive experiences with delivery service, noting that items arrived swiftly and quicker than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely perfect door mat. We moved into a new house and struggled to find a door mat that would fit under our front door. Weeks went by with our hallway floor getting muddy and wet until I finally... See more

Rated 5 out of 5 stars

Super thin but not flimsy, good quality item. As the company themselves advise, don't go for lighter colours as dirt will show more. Haven't tried washing it yet so cannot comment on that aspect.

Rated 5 out of 5 stars

Very responsive, getting a sample was great as the clearance under my door is tiny, needed help choosing the correct colour but that was just a quick email dealt with very promptly, saw the proof an... See more

Rated 5 out of 5 stars

5* experience ! I adore my skinny mat and it fits perfectly under my front door. It arrived promptly, is of excellent quality and most importantly works under a door with minimal space. Thank you !


Company details

  1. Home Goods Store

Written by the company

Skinny Mat is the home of the ultimate thin doormat at less than 2mm thin! Don't let the slim profile fool you though, these mats that are super absorbant and non-slip as well. All our designs can be personalised and many can come in your custom colours to create a one of a kind mat to welcome you home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

143 reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(143)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bespoke Floor Mat

We can’t recommend Skinny May highly enough! Communication as we were ordering our mat was excellent and the ordering / customization process was very straightforward. We now have a unique, high quality entrance mat that always gets compliments when people see it!

24 October 2024
Rated 5 out of 5 stars

Great and stylish for low clearance doors.

I love my mat. Totally works with low clearance door. V helpful team - turns out you can get prints in portrait not just landscape (recommend referencing that). I haven’t tried washing it yet (have been tempted as I picked a light print and it gets dirty) but a vacuum works well. Very happy, thinking about getting them for the back doors too.

17 October 2024
Rated 5 out of 5 stars

Expensive but worth the money!

Expensive but worth the money!
I have tried every door mat to go under my front door and even ones that seem to measure up, when home are still not slim enough.

This skinny mat was the last resort before I considered shaving the bottom of my front door and thank god it worked.

Feels very good quality and looks great but importantly, can open door without it being moved and offers protection to my floor from mucky shoes.

Haven’t washed it yet but real bonus that it can be.

I would recommend

10 October 2024
Rated 1 out of 5 stars

No stock, no answers

Got a sample, but then no stock available and no answers to messages or to phone calls

14 October 2024
Skinny Mat logo

Reply from Skinny Mat

Hello Andrew,

Thank you for your feedback. We're sorry that you couldn't contact us, we haven't received any messages via email or phone from an Andrew and strive to return all calls and emails within 48 hours so perhaps there has been a technical issue. The best way to contact us is at hello@skinnymat.co.uk. You can always leave a voicemail on 07523 063740 and we'll call you back at our next availability. We are a very small business so when we are busy there may be a slight delay in getting back to you.

With regards to the medium sized mats, we are hoping to have them back in stock this week and are chasing the supplier as we speak. We have an out-of-stock notification on the site so if you fill this in then you'll be emailed as soon as they're back in.

Our large and small mats are in stock but understand these may not be the right size for your entryway.

Again we sincerely apologise that your communication method hasn't got through to us and also apologise that we are out of stock. Unfortunately, we rely on a third party for printing so are at their disposal when it comes to stock being available.

One day we hope to bring printing in-house and then we won't have stock issues but at the moment this just isn't possible.

Kind regards,

Chloe

Rated 5 out of 5 stars

Love the mat

Love the mat, it's absorbant and fits under the door, great for wet dog paws and looks good

4 October 2024
Skinny Mat logo

Reply from Skinny Mat

Thank you for your review, we're delighted you love your Skinny Mat.

Rated 3 out of 5 stars

Not suitable mat for us

Nothing wrong with company, item wasn't suitable for us I am afraid. Material is more like a mouse pad rather than a door mat. Not for us.

28 September 2024
Skinny Mat logo

Reply from Skinny Mat

Thank you for sharing your feedback! We're sorry to hear the mat wasn’t quite what you were looking for. Our mats are indeed unique – with an ultra-thin, super-absorbent polyester top layer designed to trap both dirt and water, and a durable nitrile rubber backing that keeps it securely in place. While it may have a similar feel to a mouse pad, this thin design allows it to fit seamlessly under doors and provides an efficient, stylish solution for keeping floors clean without the bulk of a traditional mat.

Rated 5 out of 5 stars

Order dealt with efficiently

Order dealt with efficiently
Result excellent with appropriate map.

26 September 2024
Skinny Mat logo

Reply from Skinny Mat

Thank you for the kind words! We’re so pleased to hear that you’re happy with your order. We truly enjoyed creating your map and are thrilled it turned out just as you hoped. If there’s anything else we can assist you with, please feel free to reach out!

Rated 5 out of 5 stars

Excellent service and quality

Excellent service and quality. Perfect for under my door which is of a very low threshold. I would highly recommend this Company.

18 September 2024
Skinny Mat logo

Reply from Skinny Mat

Thank you for the review! We're delighted to hear that the mat fits perfectly under your low-threshold door and that you’re pleased with the quality and service. Your recommendation means a lot to us—please let us know if there’s anything more we can do for you!

Rated 5 out of 5 stars

So far, so good.

The mats are so thin and fit perfectly under our doors that have very little clearance. They are placed on tile and wood and have not slipped so far.
Communication with the team was easy and quick. Shipping was quick. So far happy with the mats- had for only a day, but looking forward to seeing how they are over the wet winter!

4 August 2024
Rated 5 out of 5 stars

Very happy with my Skinny Mat

My skinny mat fits perfectly allowing my front door to open easily. Chloe helped me find the colour I wanted and many compliments later I am very happy with the product. Also wipes clean easily and has a non-slip base so both functional and attractive.

28 March 2024
Unprompted review
Rated 5 out of 5 stars

Lovely unusual doormat

Easy to use website. Very good customer service. The mat arrived quickly and securely packaged. Unusual design and good to be able to personalise. At last I have a mat by my back door - and can still open the door excellent

6 June 2024

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