Skinnydip London Reviews 

Poor customer service & courier
Made an order on 27th July, only 1 part of my order arrived after poor service from the courier.
Contacted customer service at skinnydip 3 emails & WhatsApp no reply.
Eventually received the order over a delivery time with no updates from the courier or help from customer service, a lot of the responses felt like automated.
The pyjamas were a good quality but the size and were massive for a small, had to return & charge £3.50. Over two weeks later the second part of my order arrived again no update from the courier & as before the tshirt was massive as a small.
I’ve message the company regarding returning but to be honest i refuse to pay another £3.50 to return another item that should have been 1 order & 1 delivery.
Guess what no response, this is a total let down to the company

Purchased a bag and a pair of pyjama shorts at a bargain price during the sale! Quick shipping and amazing prices! Will shop again.

Bought a phone case in February which I love and have received so many compliments on. Unfortunately, the colours on the case have started to bleach/wash out. I contacted customer service and Aiysha was extremely helpful and has arranged for a replacement case to be sent to my address, free of charge. Thank you Aiysha!

Excellent customer service. Went over and above expectations. Thank you to Aiysha for getting everything sorted.

bought a phone case which broke after a week of using so i spoke to customer services who were very kind and happy to offer me a free replacement. Very happy with the service from aiysha and excited to get a new phone case. Let’s hope this time it doesn’t snap!

It was really easy to order online and delivery was quick. I ordered a laptop case and the product came exactly as described. I would definitely purchase from here again!

It wasn’t the experience I wanted as I had trouble with a delivery and ended up having to get a refund, but I spoke to Jess with the customer service and she was amazing! Very very lovely and friendly and she sorted my issue out completely and very quickly! So big big thank you to her! :)

They did not complete my order due to an error at their end and had the tenacity to give me a voucher instead of a refund. When I asked for a refund they are now trying to prove I haven't used the voucher. I gave customer services the voucher number and they are saying it is wrong, I copied and pasted the number off the email I was sent, so whoever sent the email must have typed it in wrong. Effectively they are illegally hanging onto my money. Definitely won't be ordering from them again!!!

Skinnydip London is my go to website for fun quirky clothing and accessories. I absolutely love their disney range, its the best. The quality is amazing and everything I've brought is perfect and i get so many compliments.

I honestly couldn't be happier with the customer service I received. Poppie responded so quickly, completely solved my issue, and went above and beyond to exceed my expectations by far. She was so warm, friendly, and polite throughout the whole interaction. Absolute superstar—thank you so much, Poppie! ✨

Obsessed!! Love their range from clothings to beauty and accessories - amazing collabs too!! Fast delivery and never any issues with returns and refunds - the BEST!!

Love their quality and prints. It’s making me reorder again and again. Also, their delivery service is so quick.

Customer service team is excellent!
Amauche dealt with my order queries so quickly and professionally. Definitely will be buying from Skinny Dip again x

The skinnydip were incredibly kind, responsive and helpful. I made an error with an order as I was having an incredibly neuro spicy moment, was over excited.
I emailed what had happened and swiftly resolved the issue! Amauche was my little angel and saved the day. Huge thanks again to Amauche and all the SD team who helped. xxx P.S more Fourth Wing merch please! :) xxx

Absolutely stunning quality, attention to detail in the stitching and print are second to none. Would 100% recommend purchasing from skinnydip. This isn't my purchase and definitely isn't my last.

I’ve ordered a case from here years ago and it lasted many years however I have a new phone and decided to come back to the same company I ordered a new case and all was good I decided to get a phone charm wrist strap as I didn’t want to drop new phone I somehow received a a wrist charm where the beading wasn’t placed correctly however a quick Facebook message with a few pictures has rectified this issue I’m so happy as I love this company and have been a loyal customer for years 10/10 would keep buying from here customer service is on point too.

I was having difficulty receiving a gift card I had purchased for a friend, but Olivia got everything taken care of. She was responsive, polite and efficient. Thank you so much Olivia!

Super fast delivery arriving well within the time frame given. Packaged well. I was really impressed by the quality. 100% cotton pyjamas and a matching free scrunchie which was a nice surprise. Will definitely be placing more orders! I cant comment on customer service as I had zero problems

Although only 1 out of the 2 items I ordered was delivered (due to delivery system error) both Olivia-Day and Amauche were super helpful in trying to locate my item and then subsequently refunding me (upon request) super quickly :)

Lovely items from Skinnydip. A little oversized so I’d recommend sizing down. I had to return some items and had to chase the refund, but Amauche was so helpful and got my refund processed.