Subscription options for skipping or holding orders not working on website…
Although their lager is good the subscription option does not work correctly on their website.
Due to being away on holiday I took the option of skipping a month yet money was still taken out of my account for that month, the item was received but I had the same issue a month later this time I put the subscription on hold as I was away for a couple of weeks and sure enough they took payment again. This time I spoke to their customer services as the delivery company attempted delivery twice whilst I was still away. Skinny brands claimed there was no issues their end and I hadn't actually put orders on hold.
There was no quibble with doing a return for the polykeg which I decided to keep but I have cancelled my subscription until they can sort out the issues with subscription options








