I been a customer for years I purchased my last order over a week ago I contacted customer support nothing. Product has been out of stock for many many weeks I tried email, twitter & insta not a word.... See more
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Love these tonics, flavours are gorgeous. Lovely as a mixer but also great with ice without alcohol. Customer service is excellent and delivery second to none. Nice size cans too so not putting back i... See more
Company replied
Most of the tonic options out there have too much sugar or artificial sweeteners or taste terrible. Skinny make the only tonic I trust to mix with alcohol. It's easy to order through the website and d... See more
I switched to skinny tonics after going keto and wanting to swap out the terrible sugary or sweetener laden tonic water. This took a little getting used to as I'm not over fond of stevia but now I lov... See more
Company replied
Company details
Written by the company
Bold flavour. Great taste. Zero calorie tonic and mixers.
Contact info
Happy Drinks Group, Unit 4 Mersey Reach Galgate Drive, L306AD, Liverpool, United Kingdom
- 0151 525 1777
- hello@skinny.xyz
- skinny.xyz
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great tonic water
I switched to skinny tonics after going keto and wanting to swap out the terrible sugary or sweetener laden tonic water. This took a little getting used to as I'm not over fond of stevia but now I love it. I've started a monthly subscription and you don't have to pay delivery charges which is great. Delivery is around 2 to 3 days which is also quite good. I still need to try the other flavours but I'm usually one for the original flavours.
31 October 2022
Unprompted review
Reply from skinny.xyz
Thank you so much for this positive review! We really appreciate this - Team Skinny
Great range of tonics and other mixers…
Great range of tonics and other mixers to chose from.
We have not been disappointed once, fast delivery.
My wife likes a G&T now and again and Skinnytonic is her much preferred mixer, when I use a different brand in her drink she can taste the difference in quality and taste. Me, I'm a Whisky drinker and on the odd occasion I like a drop of ginger ale in a dram and I do prefer Skinnytonic ginger ale.
12 October 2022
Reply from skinny.xyz
Thank you so much for this positive review! We really appreciate your great feedback - Team Skinny
This is a follow up to my original review
This is a follow up to my original review on poor service. I have since been sent - F.O.C. I might add - a case of the ginger ale and I have to say it is outstanding. I will definitely be ordering a lot more in the future.
3 September 2022
Unprompted review
Reply from skinny.xyz
Thank you so much for this great review, we really appreciate the positive feedback! - Team Skinny
Reply from skinny.xyz
Thank you so much for this great review, we really appreciate the positive feedback! - Team Skinny
Great product and excellent service
18 August 2022
Reply from skinny.xyz
Thank you so much for this great review, we really appreciate the positive feedback! - Team Skinny
Quick delivery and good slimline product
Quick delivery. Good product. Better 'slimline' product than the ubiquitous brand. Ask a restaurant why they stock that brand and you might be surprised.
9 August 2022
Reply from skinny.xyz
Thank you so much for this great review, we really appreciate the positive feedback! - Team Skinny
Love these tonics
Love these tonics, very refreshing and perfect for my way of eating. Ordered on Saturday, arrived today.
9 August 2022
Reply from skinny.xyz
Thank you so much for this great review, we really appreciate the positive feedback! - Team Skinny
Very speedy service.
8 August 2022
Reply from skinny.xyz
Thank you so much for this great review, we really appreciate the positive feedback! - Team Skinny
Order cancelled without explanation …
I placed an order recently for two cases of skinny tonic drinks. Two days later I got an email to say my order has been cancelled and I have been refunded! With no other explanation. I wouldn’t have minded so much if the items were out of stock or if I had been given a reason for the cancellation and refund but no explanation or reasons given at all. The last time I ordered through skinny Tonics there was a problem with the delivery. Very poor customer service I will not be ordering through this site again in future. Shame as the drinks are good but the service is poor.
8 August 2022
Reply from skinny.xyz
Hi there Nina,
We are very sorry to hear that you have not been happy with our service. If there has been refund on your order, you should have received an email from a member of the team to inform you of this.
Please may i ask you to check your junk folder as emails can sometimes end up there. A member of our customer service team has sent you an email regarding this issue.
Thanks,
Team Skinny
Reply from skinny.xyz
Thank you so much for this great review, we really appreciate the positive feedback! - Team Skinny
Reply from skinny.xyz
Thank you so much for this great review, we really appreciate the positive feedback! - Team Skinny
Shipped as promised & great flavour
Shipped as promised. All arrived in good condition. Excellent flavour.
7 August 2022
Reply from skinny.xyz
Thank you so much for this great review, we really appreciate the positive feedback! - Team Skinny
Easy to order competitve prices and…
Easy to order competitve prices and quick delivery.
6 August 2022
Reply from skinny.xyz
Thank you so much for this great review, we really appreciate the positive feedback! - Team Skinny
Great service as always
Always great, fast service from order to door! Love these tonics
6 August 2022
Reply from skinny.xyz
Thank you so much for this great review, we really appreciate the positive feedback! - Team Skinny
Fruity, summery, perfect
Skinny Tonic's products and customer service as outstanding as ever. Ordered cucumber, raspberry and blueberry flavours for summer and they arrived the next day – sparkling, bursting with fruity notes and crucially, not too sweet. I find all regular tonics over cloying in comparison.
5 August 2022
Reply from skinny.xyz
Thank you so much for this great review, we really appreciate the positive feedback! - Team Skinny
Faulty cans with equally faulty service…
Faulty cans with equally faulty service
2nd batch of faulty cans 12:26 21047
The first lot empties themselves in my cupboard, this batch in the fridge. Slowly the seal leaks and all the liquid decants.
After 2 emails to services, without apology was sent replacement cans- after follow up.
Wouldn’t use again, damaged drinks cabinet.
2 August 2022
Unprompted review
Reply from skinny.xyz
Hi Rentin,
Thank you for your review. We have tried to look into this but unfortunately cannot see any previous emails to our customer service team. Please may I kindly ask you to email us on hello@happydrinks.co and a member of our customer service team will get back to you and hopefully resolve this issue.
Thanks,
Team Skinny
beats fevertree
all good but out of stock of saville orange.not happy as this is my favorite.
28 July 2022
Reply from skinny.xyz
Hi Keith, We are so happy to hear that you enjoy our Seville orange. I can confirm we will be launching Orange again very soon after a quick re-brand! Thanks, team Skinny
Reply from skinny.xyz
Thank you so much for this great review, we really appreciate the positive feedback! - Team Skinny
Very nice choice of tonic flavours at…
Very nice choice of tonic flavours at zgood price. The delivery is exceptional. Always within 24 hours
26 July 2022
Reply from skinny.xyz
Thank you so much for this great review, we really appreciate the positive feedback! - Team Skinny
Easy order and arrived very quickly.
Easy order and arrived very quickly.
Thanks
26 July 2022
Unprompted review
Reply from skinny.xyz
Thank you so much for this great review, we really appreciate the positive feedback! - Team Skinny
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