SkincareEssentials.com Reviews 

7,675
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 6,386 reviews, reviewers had a great experience with this company. Customers consistently praise the genuine and high-quality products available, often finding them at great and affordable prices. Many people also highlight the fast and timely delivery service, with orders frequently arriving quickly. The overall shopping experience is often described as pleasant and easy, leading to high satisfaction with purchases. However, some customers experienced significant delays in order processing and shipping, with purchases sometimes not shipping for several days or being lost. A few other people also felt that they received incorrect items or products that had leaked or were damaged upon arrival. Some reviewers were not happy with the company's ability to modify orders or assist with issues like reshipments.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the quality, authenticity, and effectiveness... See more

Order

Customers had ambiguous experiences with order, with some finding the ordering process easy and receiving... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Price

Consumers find price to be positive, with many reviewers consistently praising the great and unbeatable... See more

Quality

People report positive experiences with product quality, often praising the authenticity and effectiveness of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Prices are great and genuine products sent. Main issue is subscriptions are sent without any prior notice (60 days after signup and no check if I actually need the product yet) and no customer service... See more

Rated 5 out of 5 stars

I recently switched from Snapfish to Shutterfly. I make a photobook every year for our two grandchildren. I got so upset trying to use Snapfish I switched and am happy to say I am thrilled with th... See more

Rated 5 out of 5 stars

No hassle process. Discount was given automatically without having to sign up for anything. Very intuitive website. Check out was easy and delivery was really quick. The product I received was well pa... See more

Rated 5 out of 5 stars

I was able to purchase a 16.9 oz bottle of Dermalogica ultra calming cleanser from SkincareEssentials for the same price that Ulta was selling their 8.4 oz bottles. Not only did I get twice the produc... See more


Company details

  1. Health and Beauty Shop
  2. Beauty Supply Store
  3. Toiletries Store

Written by the company

SkincareEssentials is your premier destination for prestige, professional-grade skincare and haircare typically only found in your dermatologist's office, luxury spa or salon.


Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(7,675)

6,307 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not good - shipping time is a huge red flag

It’s funny. I’m asked to provide a review for an order that I placed over 8 days ago which only shipped today. I haven’t received the order. Why am I asked for a review when the service on this order is already really low? In this day and age, to not ship an order in 5 business days is a miss. Will think twice ordering from you again. I can’t rate products that I haven’t received. Strike one.

13 July 2026
Rated 2 out of 5 stars

Couldn’t modify order

Ordered something online but immediately realized I forgot to add something. Emailed them asking if I could cancel that order or add to it. It was on a holiday weekend, so I understand delayed response. When they did respond, claimed that couldn’t be done, order was processed. If I ordered add on item by itself, it’d be below minimum for free shipping, and shipping charge would be more than the item. Original order took a long time to arrive so I question the claim it’d been ‘processed.’ Probably won’t use them again.

5 July 2026
Rated 1 out of 5 stars

I placed my order on July 5th

I placed my order on July 5th. I finally got an update today (7-13-26) and when I click on the tracking number to see when to expect my package UPS says that it cannot be tracked. I would really like to know when to expect my package. I purchased it because I needed it. I may have to go out and buy something else in the meantime.

13 July 2026
Rated 1 out of 5 stars

Never Received

I never received the product that you stated you delivered on July 12 at 1:30. I happen to be home and working in the front yard at this time. No package was delivered then or since then. I am very upset. No one at your company has responded to my email or voicemail.

13 July 2026
Rated 5 out of 5 stars

I’m so excited!

I’m so excited to have found Skincare Essentials! The selection is massive and the prices are affordable! Just placed my first order and am very happy! Will order again for sure!

6 July 2026
Rated 1 out of 5 stars

I received Obagi balancing toner that…

I received Obagi balancing toner that had leaked throughout the entire box and was completely empty upon arrival. It wasn’t a matter of damaged packaging, the lid was not secure on the bottle and leaked everywhere. I have an email out to your service center, but am not confident I will receive a refund or replacement of the item.

5 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look