SKIMS Reviews 7,025

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many consumers appreciate the quality of the products, often describing them as comfortable and made with good fabrics. Reviewers frequently mention satisfaction with the fit and the overall appearance of the items. The ordering process is often described as easy, and many customers report fast shipping and timely deliveries. However, some people were dissatisfied with the customer service, citing issues with responsiveness and resolution of problems, particularly concerning missing items or returns. There are also mixed opinions regarding product sizing, with some finding it inconsistent or inaccurate, leading to items being too small or too large. A few other people also felt that the product quality was not always consistent, with some items showing poor construction or falling apart after a short period of use.

What people talk about most

Product

Clients share ambiguous opinions on product quality and sizing. Many reviewers express disappointment with... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the amazing fabric, breathability, and... See more

Order

Users describe ambiguous interactions with order. Many customers report issues such as receiving incorrect... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While many customers praise fast shipping, with... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many reviewers report issues such as... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I have purchased once. Sizes are not accurate, look at reviews and even then not accurate. Product I received was quality fabrics, bonus! Customer service 100% horrible. Does not represent th... See more

Rated 3 out of 5 stars

The Balconette bra was definitely what I was looking for as far as a straight neckline for certain shirts, but for the price I do feel like I was expecting more. The quality control just doesn't tota... See more

Rated 3 out of 5 stars

Ordered three items and received only two. Got in touch with the customer service and informed them. I really wanted the item that was missing, it was the first one in the basket. Thought they will se... See more

Rated 4 out of 5 stars

I love skims shapewear. Great compression. I give them 4 stars because after wearing them for a few months the stitching starts to come undone. I even sized up hoping it would fix the problem and the... See more


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3.5

Average

TrustScore 3.5 out of 5

7K reviews

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Rated 1 out of 5 stars

Horrible customer service experience

I ordered three pairs of briefs off the SKIMS website. The package never arrived. The delivery person must have dropped it off at the wrong location. I had two or three exchanges with customer service before they said the lost package team would reach out to me, but they never did and customer service has been ignoring my emails. I did not get a refund or the products. I have never had this happen with an order from skims before, but safe to say I will not be ordering from them again due to this lack of support. Very upsetting.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Skims company and brand is top tier

Skims company and brand is excellent! The quality of the clothes is always top tier and consistent so you always know what to expect. As a brand Skims continues to set the bar high with their innovative styles to fit all bodies and their customer service is outstanding. 10/10 I don’t have to think twice about it, I have started shopping regular with skims, it’s the first place I go when thinking about a purchase!

26 January 2026
Rated 3 out of 5 stars

Expected more for the price

The Balconette bra was definitely what I was looking for as far as a straight neckline for certain shirts, but for the price I do feel like I was expecting more. The quality control just doesn't totally seem there. The edges of the lining over the wire are or the sharp side and uncomfortable. Hopefully after more wash and wear it will get a little more comfortable, but I kind of feel like it's a new generation VS bra, not in a good way.

28 January 2026
Rated 1 out of 5 stars

Terrible Customer Service Kenji was the Agent

Terrible Customer service on the Chat Kenji was the name of this person. The returned package went back to my house instead of their website and they want me to re do everything instead of getting a refound. The sizes are too small. They just gave me the option of USPS to return and now they want me to talk with USPS? They selected that carrier they should fix their mistakes.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Love this tracksuit

Love this tracksuit, I am a usual XS/S but I bought the trackie in a M and it
Fits perfect and cosy. I love skims! Great quality, super soft fleece

27 January 2026
Rated 1 out of 5 stars

Beware of shipping delays

TWO WEEKS after receiving an order confirmation email the tracking still shows as YOUR PACKAGE IS AWAITING CARRIER PICKUP. It doesn’t look like it’s moving very fast or at all. Not happy about the shipping timelines. Let’s see if I even get the item at all.

17 January 2026
Unprompted review

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