SKF Group Reviews 11

I never received my parcel ordered on amazon

Against my better judgement, having had a previous bad experience with SKF, I purchased a VKM14000 tensioner.
It arrived sealed in a genuine SKF box, however the tensioner was an "INA" item.
Contacted customer support, email only now, to be told it was of equal quality.
Bit like buying a Rolls Royce and receiving a Skoda!
Sold as SKF, completely misleading and in my opinion, in contravention to trading standards!

I contacted technical support for some simple dimensions of a bearing, and I was given a link to the webpage. Horrible business tactics from a customer service standpoint. I would give negative stars if that were possible.

I would give Zero stars if it was possible. The customer service and technical at SKF will try everything to
Not take responsibility of defected products brought to their attention. The SKF team will
Make you feel like your à lier when seeking product support SKF as got to be the worst support I’ve every faces in 40 years of being a mechanical engineer in the trade and dealing with companies

one star as no star is not an option.
Customer support is an answerphone that asks you to leave contact details. No contact ever made. absolute waste of time. Someone would be looking for a job ifI were in charge. But I guess that customer support are the only ones that will see this if at all.

Bought a variety of pulleys from this firm for my van as recommended by a friend to be the best bearings around but... 2 of the bearings in the cam belt kit were made in China and half the weight of the originals and felt inferior to the original part - even though they are descibed on the website as being better than OE parts. The tensioner pulley on the auxillary belt was fitted and found to be noisier than the bearing that had done 184k miles and 15yrs old! And it didn't run true and was wobbly. Thought this would be easy to rectify but I was wrong.. firstly you can only get hold of a telephonist who cannot advise on anything other than to forward your details to a 'technical team' and take 1-2 days to get back to you - and only by email as you cannot talk to anyone on the phone! Even though i sent a video of the noise coming from the fitted part the reply from the 'tech team' was just a massive list of questions, accusations and asking loads more details! I was made to feel like a liar and made to feel that tyhe part had not been fited correctly - which was impossible as done by a mechanic. Updated today from the 'social team' still stating i have had the part incorrectly installed. I will never buy from them again, I would rather pay double.