Sketch & Stitch Reviews 171

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, including personalized blankets, sweatshirts, caps, and hoodies, often noting that items exceeded their expectations. Many highlight the care put into every detail and the flawless embroidery, making them perfect for gifts or personal use. The service is frequently described as amazing, with quick responses to queries and efficient order fulfillment. However, some customers experienced issues with their orders, such as receiving an incorrect size for one item in a multi-item purchase. A few people also mentioned dissatisfaction with the communication regarding image cropping for personalized products.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Quality

Clients share positive opinions on quality. Customers consistently praise the high quality of products,... See more

Order

Users describe positive interactions with their orders. Many customers praise the quick service, even around... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and quick... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve ordered personalised blankets and sweatshirts from Sketch & Stitch several times and the quality is always excellent. They send you a preview of what the design will look like ahead of time so yo... See more

Company replied

Rated 5 out of 5 stars

Sketch and Stitch was amazing! Super easy to work with, and the final product came out even better than I imagined. You can really tell they put care into every detail. The whole process was smooth a... See more

Company replied

Rated 5 out of 5 stars

Incredible jumper for Father’s Day. The artwork was perfection showing my husband and our baby - I got some big brownie points! And the jumper quality is really high too. On top of that, Sofia was lo... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant from start to finish—I am very grateful! The response over the phone was quick and well communicated. From design to print and delivery, everything was completed within the same d... See more

Company replied


Company details

  1. Clothing Store

Written by the company

"At Sketch & Stitch we provide you a quality embroidery service that allows you to personalise and customise our range of clothing to suit your individual perosnality or as a gift for someone on a special occasion. We can embroider almost anything and can supply a range of items that can be tailored for a business or simply as a personalised gift. We are proud to be able to provide our customers with a quality service that is different, timely and efficient. No matter what type of embroidery service you are looking for, we will make sure that you will be completely satisfied with our service. Our team is equipped for every type of job, managing projects with the skill and experience that clients have come to expect,"


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

171 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Perfect anniversary gift. Thank you!

Absolutely brilliant from start to finish—I am very grateful! The response over the phone was quick and well communicated. From design to print and delivery, everything was completed within the same day, which was truly wonderful. The product is well made, and my wife loves it, so everyone is happy. Well worth the money, and I will certainly purchase again. Thank you so much!

26 March 2026
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Reply from Sketch & Stitch

Hi Charlie, thank you very much for leaving us a review! We are so thrilled to read your wife loces her personalised order and you were happy with the shopping experience from placing the order online to final delivery. We hope to make more orders for you in the future :)

Rated 5 out of 5 stars

Lovely embroidered items

I’ve used this company on three separate occasions for personalised hoodies and t-shirts with embroidered portraits of our dogs that have sadly passed away in the last couple of years, and each time the pieces have turned out beautifully and been wonderful presents for loved ones.

The seller responds very quickly with the initial design to give you a chance to approve it or go back with any suggestions / changes, and once the design is approved it’s then made and shipped within the next couple of days - one of the items was ordered around Christmas and even then the service was still really quick!

I would really recommend using this business if you’re looking for some really nice embroidered clothing bits, whether they’re as a gift or as something for yourself.

Thank you for providing some lovely keepsakes!

21 March 2026
Unprompted review
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Reply from Sketch & Stitch

Thank you so much for your lovely review 💛

It really means a lot that you’ve trusted us to create these special pieces in memory of your dogs. I’m so glad you’ve been happy with the designs and how quickly everything arrived—even at Christmas!

Thanks again for your support and recommendation, it truly means the world ✨

Rated 5 out of 5 stars

Good service

Good service and personalisation really worked

5 March 2026
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Reply from Sketch & Stitch

Thank you so much! 💛 We are really glad you were happy with the service and personalisation—it means a lot! 😊

Rated 5 out of 5 stars

Perfect as a long term gift

Perfect as a long term gift. Thank you

29 January 2026
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Reply from Sketch & Stitch

Thank you for your kind words! We're thrilled that you chose it as a long-term gift. We hope it brings joy for many years to come.

Rated 5 out of 5 stars

Good quality product

Kept in touch through the production process. Prompt delivery. Good quality product.

24 February 2026
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Reply from Sketch & Stitch

Thank you so much! 💛 We are really glad you were happy with the quality and that you felt kept in the loop throughout the process. Thanks again for your support! 😊

Rated 5 out of 5 stars

Amazing

Wow it came out soooooo good. It’s better than I could have imagined

24 February 2026
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Reply from Sketch & Stitch

Thank you for your review! We're pleased you were happy with the communication, delivery, and quality of the product. Your support means a lot to us.

Rated 5 out of 5 stars

Beautiful

Beautiful, could not have hoped for
Anything more

3 February 2026
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Reply from Sketch & Stitch

Hi Kelly thank you for taking the time to leave a review! We are thrilled to read you are happy with your personalised order! We hope to see you again soon :)

Rated 5 out of 5 stars

Good quality t-shirt and beautiful…

Good quality t-shirt and beautiful stitch of my cat 🐱😄

29 January 2026
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Reply from Sketch & Stitch

Thank you for taking the time to leave a review! So thrilled to read you are happy with your persoanlised t-shirt :)

Rated 5 out of 5 stars

The best of the best

The best of the best! I received such an amazing and high quality product that I’ve worn every day and absolutely love, everyone comments on it too. Sketch and Stitch also provide the loveliest customer service. You will not be disappointed and I could not recommend enough!!!! Thank you so much, can’t wait to order with you again very soon!

2 December 2025
Unprompted review
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Reply from Sketch & Stitch

So delighted to read you are happy with your shopping experience and order. Thank you very much again for your order and taking the time to leave a review! We hope you receive many more compliments :)

Rated 1 out of 5 stars

Wrong size, not rectified

I ordered a set of hoodies of our dog that passed away this year. I wrapped them for Christmas right away (I didn’t open them, kept them in the packaging). On Christmas we opened them only to realize one of them was sent on a medium size when I ordered both in a large. I emailed the company to inform them of their mistake, and the response was there’s nothing they are willing to do as they were not informed within 72hrs of delivery. In my opinion it doesn’t matter when I informed them of a manufacturing mistake, a mistake on the company end should be rectified and it was not. I paid a lot of money for these hoodies, more than I would usually spend and I am sick that I can’t wear mines. Will never be using them again, and will certainly not recommend.

24 November 2025
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Reply from Sketch & Stitch

Hi Patrick, I am sorry to read you are disappointed. As we explained via email, we ask for customers to contact us in 72 hours of delivery to let us know if there are any issues with orders this is seen in our policies via our website.

You received the order on the 28th of November and unfortunately as you chose to report the issue 26 days after delivery this falls outside our refund and exchange policy which was explained in our exchange. As a gesture of goodwill, we did offer you a discount code should you have wished to reorder.

Rated 5 out of 5 stars

Great Service and great product

I ordered a personalised hoodie and it is such a lovely product. The design looks exactly like the photo I provided. They were really quick from order to email me with a proof, then really quick and accommodating to make a couple of little tweaks I requested to make the design perfect. Production and dispatch was also really quick, and I am so pleased with the finished product. Overall, great service and great product. Thank you.

22 December 2025
Unprompted review
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Reply from Sketch & Stitch

Thank you so much for your kind words! We’re so happy you loved your personalised piece. It truly means the world to us that you chose our small business. We hope to create something special for you again soon!

Rated 5 out of 5 stars

Quick and perfect T-shirt with my kid’s…

Quick and perfect T-shirt with my kid’s drawing on it! This is second order and they come out so well. Embroidery in fun bright colours looks so cool and great gift for a doting Aunty!

Great communication - such great company. Love it.

19 December 2025
Unprompted review
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Reply from Sketch & Stitch

Thank you for your lovely review! We’re thrilled to hear you’re happy with the quality and your personalised design. Every item is made with care, so your feedback really means a lot to us!

Rated 5 out of 5 stars

Brilliant gift idea

Brilliant Company! The mock up was sent next day from the photo submitted and the jumpers were sent quickly. The jumpers look amazing!

1 December 2025
Unprompted review
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Reply from Sketch & Stitch

Thank you so much! We really appreciate your support and are so happy you loved your order 🤍

Rated 5 out of 5 stars

High quality and fast shipping

Really great quality items recieved and quick shipping as well, even for personalised items. This will make great Christmas presents, would highly recommend!

1 December 2025
Unprompted review
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Reply from Sketch & Stitch

Hi Cristina, we are so delighted to read you are happy with your shopping experience. Thank you very much again for your order and taking the time to leave a review!

Rated 5 out of 5 stars

The Perfect Gift

Exceptionally quick and friendly service. The quality is amazing and the price is so affordable for what you get. Would highly highly recommend!

2 December 2025
Unprompted review
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Reply from Sketch & Stitch

Thank you for leaving your review. We’re pleased to know you are happy wth your personalised order. We look forward to creating more custom pieces for you.

Rated 5 out of 5 stars

I’ve ordered personalised blankets and…

I’ve ordered personalised blankets and sweatshirts from Sketch & Stitch several times and the quality is always excellent. They send you a preview of what the design will look like ahead of time so you can tweak it if needed. Their responses and delivery are always super speedy. I have recommended their products to friends and will definitely order again!

19 November 2025
Unprompted review
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Reply from Sketch & Stitch

Hi Elyse thank you for leaving your review! We’re delighted your personalised order turned out just the way you hoped. Your feedback inspires us to keep doing what we love!

Rated 5 out of 5 stars

Phot Outline Mug

I ordered one of the outline mugs as a present for my mother-in-law, using a photo of her dog. Sofia sent me the outline of the photo to approve really quickly which looked great. Dispatch was fast, and the mug was very well packaged. It turned out so good! The mug is the perfect size, and I can't wait for my mother-in-law to see it. She will love it!

18 November 2025
Unprompted review
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Reply from Sketch & Stitch

Thank you for leaving your review! We put so much care into every personalised piece, so it’s wonderful to hear you’re happy with your purchase. Thank you for supporting our small business!

Rated 5 out of 5 stars

I ordered the Christmas Gift Adult…

I ordered the Christmas Gift Adult hoodie for my best friend and was thrilled with my delivery. What I asked to have engraved was done beautifully and sofia even confirmed I was happy with this before proceeding. Arrived on time and the hoodie itself is great quality. Very happy with my purchase, thank you so so much S&S team.

12 November 2025
Unprompted review
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Reply from Sketch & Stitch

Hi Jennifer we’re so grateful you chose us for your personalised christmas gift and hope to create something special for you again soon. Thank you for leaving your review.

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