My sheepskin pouf fell apart due to a structural defect in the wooden frame and Luke took the details, all the photos, emailed me back immediately and logged the issue with Audo. He has handled it so... See more
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Thanks so much to Luke and the whole Skandium team. Had a smooth experience purchasing a number of investment pieces a couple years back. Then went back to them recently as I’d moved homes and lost pa... See more
Ordered an office chair back in February for a delivery in a few weeks. Have been following up multiple times to be told they are still expecting shipment to their UK warehouse and chasing the manufac... See more
Company replied
Truly exceptional customer service. I had mistakenly ordered the wrong item and sent in an email to see if it could get corrected. Not only did Luke respond immediately, he handled my change with no h... See more
Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories Supplier
- Lighting Store
- Sofa Store
About Skandium
Written by the company
Skandium is the leading online Scandinavian Design destination offering iconic and modern furniture, lighting, home accessories, and much more - all curated from over 200 of Scandinavia's best design brands.
Founded in London in 1999 Skandium today offers more than 5,000 products in a seamless online shopping experience across mobile, desktop and tablet.
The Scandinavian heritage places customer satisfaction above all with Best Price Promise, easy 365 days returns on most items, and a London-based expert and care team ready to go the extra mile.
The first Skandium store opened on the 15th September 1999 at 72 Wigmore Street, London W1. Today the Skandium store and showroom is based in Shoreditch, London.
Founded in London in 1999 Skandium today offers more than 5,000 products in a seamless online shopping experience across mobile, desktop and tablet.
The Scandinavian heritage places customer satisfaction above all with Best Price Promise, easy 365 days returns on most items, and a London-based expert and care team ready to go the extra mile.
The first Skandium store opened on the 15th September 1999 at 72 Wigmore Street, London W1. Today the Skandium store and showroom is based in Shoreditch, London.
Contact info
14 Bacon Street, E1 6LF , London, United Kingdom
- 0203 633 7626
- Letstalk@skandium.com
- skandium.com
4.2
Great
1K reviews
Replied to 66% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Truly exceptional customer service
Truly exceptional customer service. I had mistakenly ordered the wrong item and sent in an email to see if it could get corrected. Not only did Luke respond immediately, he handled my change with no hassle at all. In todays world of annoying chatbots where you wait for responses that don’t even answer your question, Skandium stands out. Real people. Real service. Thank you Skandium
27 June 2023
Unprompted review
Amazing customer service
Amazing customer service from the wonderful Claire. Sorted a problem immediately. Skandium absolutely smashes customer service. Thank you.
27 June 2023
Unprompted review
Spare parts and service post buying
I needed a spare bracket for a String shelf I bought over a year ago.
Luke responded quickly and efficiently to find the part and send it to me at no charge.
Excellent customer service for after sales
26 June 2023
Unprompted review
Wonderful customer service
Luke from customer services replied my emails promptly and sorted my issue very quickly! Top service! Very impressed! Can’t wait to receive my delivery
26 June 2023
Unprompted review
WORST online shopping experience ever
WORST online shopping experience ever! Does this company even exist??? I've been calling them for days. I also left voice messages (no calls back) and even end up going to the shop in East London to find out that they are closed despite opening hours saying the opposite. I wanted to have more details about how to spend a £200 gift card and in case ask for a refund if I return any items. Not to mention that many items online are out of stock.
I am stuck with buying something I don't like, paying additional money on top of the gift card, without the guarantee to have any money back in case I don't like what I am buying (which is likely). Very unprofessional. Almost a scam!
24 June 2023
Unprompted review
Beautiful furniture
Beautiful furniture and the delivery guy was amazing (so thoughtful and careful!). There were one or two hiccups in the order process but the team were helpful and always responsive to emails.
21 June 2023
Unprompted review
Poor business processes
I ordered an item in March (so 3 months ago). Order confirmation received. Nothing else - no shipping, no refund. Contacted customer service - no replies. Regret that I ever ordered something and paid money.
Upd: the business reached out to me rectifying their mistake and issuing a full refund for the item, also promising to deliver the item regardless - in July. Glad that they are reactive on the feedback given.
18 June 2023
Unprompted review
Reply from Skandium
Thank you for taking the time to leave a review.
Firstly, please accept our sincerest apologies for the delay faced with your order.
I understand our customer care team have been emailing you, however I worry these are not being received. We certainly are not a scam however appreciate the delay for your order is unacceptable.
Please could you reach out to myself on Luke@Skandium.com to ensure this is resolved in the best way possible.
Luke I Skandium
33 weeks! Unbelievable!
Delivery of basic shelf components 33 weeks late after hopeless communication failures and zero awareness of the issue. Good luck buying your String parts here.
13 June 2023
Unprompted review
Reply from Skandium
Good Morning Julian,
Thank you for taking the time to leave this review.
Having assisted with your order, I can personally vouch for the issues faced and the inconvenience caused and as we both know it is unacceptable.
However, this has caused us to rethink the way we stock and work with String Furniture to ensure these issues do not happen again.
We really do appreciate your patience and feedback and hope you can now finally enjoy the order.
Thank you again, for taking the time to leave the review and please accept our sincerest apologies for the problems experienced.
Luke I Skandium
Smooth & efficient service.
16 June 2023
Unprompted review
Reply from Skandium
Good Morning Tim,
Thank you for your wonderful review!
We're happy to hear everything went smoothly!
Luke I Skandium
Delivery delayed
Delivery timeline was almost twice as long as expected, with no proactive customer service communication. Premium products and pricing but definitely not a premium service! Post review feedback from Skandium was impressive and showed a business that cares. Thank you.
14 June 2023
Unprompted review
Reply from Skandium
Good Afternoon Martin,
Thank you for your review.
We truly are sorry for the unacceptable delay you faced with your order. We are investigating the issues which occurred during this process to ensure it does not happen again.
Regarding our team's proactive service, we are also changing systems and processes to ensure our customers face a much more proactive and encompassing service going forward.
I understand our team has reached out to you with a gift to thank you for your patience and we hope you still love the order.
Luke I Skandium
Terrible terrible experience- ordered 2…
Terrible terrible experience- ordered 2 chairs in Jan- took weeks to arrive- wrong chairs sent - had to re send- only just received them 12th June
NEVER AGAIN
13 June 2023
Unprompted review
Reply from Skandium
Good Afternoon Victoria,
Thank you for taking the time to leave a review.
We truly are sorry for the issues faced with your order and the item being received incorrectly. These mistakes happen rarely, however when they do it is incredibly difficult to recover from as the majority of the items we feature are made our customers preferences.
I understand our team has reached out to you with a gift in the hope you can experience the true Skandium service, we are so proud to produce.
Luke I Skandium
Delighted with the mirror which is just…
Delighted with the mirror which is just stunning. The delivery process was exemplary.
12 June 2023
Unprompted review
Reply from Skandium
Thank you for your super review Mary!
We're excited to see you love your order as much we do!
Luke I Skandium
Great customer service
Great customer service, very responsive and provided updates throughout the process
7 June 2023
Unprompted review
Reply from Skandium
Thank you so much for your wonderful review!
We're proud to hear of the service received and cannot wait to welcome you back.
Luke I Skandium
Customer service is a joke
On 7 May I order 2 sets of wine glasses. When they arrived 1 glass had a very visible flaw so I contacted customer service to ask for it to be replaced. It took them several days to respond and I had to chase them to get the process going. I was going away, so I arranged for them to be collected the following week but the courier never showed up! Collection was reorganised and finally they were collected but that was only to collect the faulty product. I was told by Luke that they would be arriving today so I again waited in again, only to receive an email from the courier at 4pm that it would be delivered tomorrow! I have spent 2 days waiting in for this already. Clearly standards have dropped considerably and they do not respect their customers. I would suggest you shop elsewhere and save yourself a lot of hassle. I know I will be and imagine by the shocking amount of bad reviews, that their other disappointed customers will be too.
31 May 2023
Unprompted review
Reply from Skandium
Good Morning Sandra,
Thank you for taking the time to leave a review.
Firstly, please accept our sincerest apologies for the issues faced with the glasses ordered. I understand our team organised a collection for the faulty item and have also dispatched a brand new set of glasses for you.
We are sorry the delivery was not successful on your preferred date. The whole of Skandium respect their customers greatly and want to help to resolve these issues.
I have reached out to you directly to resolve this issue in the best manner possible for you.
Luke I Skandium
A1.Delivery on time.Professional…
A1.Delivery on time.Professional gentleman assembled.Would shop again here.Recommended.
26 May 2023
Unprompted review
Reply from Skandium
Thank you for your wonderful review Dominic!
We're proud of the service you received and items delivered.
Luke I Skandium
Delivery was scheduled and delivered…
Delivery was scheduled and delivered according to schedule. The drivers were courteous and friendly and placed the items as requested before taking away the packaging.
Very happy
Thanks.
25 May 2023
Unprompted review
Reply from Skandium
Thank you for your kind words Clare!
We're very happy to hear we have delivered on this occasion for you.
We cannot wait to welcome you back!
Luke I Skandium
Great service as always
25 May 2023
Unprompted review
Reply from Skandium
Thank you for your super review, Sandra!
Have a super day!
Luke I Skandium
Zero communication, wrong delivery, extraordinary wait times
When purchasing, was told it would be around a 6-8 week wait. It has now been almost 12 weeks and I still haven’t received my order.
The delivery arrived with the wrong shelves. 0 communication from the customers care team regarding the delays. I had to chase them up every single time.
Now the delivery is going to be conducted by DPD (with no fixed delivery date) because it does not fit with the skandium delivery schedule…
23 May 2023
Unprompted review
Reply from Skandium
Good Morning Dave,
Thank you taking the time to leave this review.
We truly are sorry for the issues faced with your order and delivery. I understand our team have reached out to you and dispatched correct shelves on an express service.
Thank you so much for your feedback, it really is appreciated.
Luke I Skandium
thank you for excellent delivery
thank you for your delivery, very attentive service, thank you!
19 May 2023
Unprompted review
Reply from Skandium
Christina, thank you for your super review!
We're so proud of the service we offer!
Luke I Skandium
The best delivery team ever!
22 May 2023
Unprompted review
Reply from Skandium
Jaakko, thank you for this super review!
Our team will love to hear this feedback!
Luke I Skandium
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