Old - Single glazed wood sash windows x 8 New - Double glazed upvc wood grain sash windows x 8 SJB Windows were BRILLIANT! Quote - good value, precise and beat numerous other FENSA compa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The three guys (CJ, Leroy and Blogi) were all really conscientious and hard-working professionals. I had 10 windows replaced and they clearly realised that it was a big and stressful deal for me - so... See more
Company replied
Sjb Sash Windows were truly efficient and friendly and very helpful from the start. They gave us brilliant advice, helped with our requests and everything went to plan. Dom and Liam the two fitters we... See more
Company replied
Extremely polite and professional team of people. The man who came to look at the job gave me information and advice on all the options open to me. The quote, with said options, came through very qui... See more
Company replied
Company details
Information provided by various external sources
We’re a family-run business specialising in both manufacturing and installation of traditional sash windows. Although we mainly install our sash windows in London & the south-east of England, our sash window services reputation is known much further afield.
Contact info
United Kingdom
- sjbsashwindows.co.uk
4.8
Excellent
339 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant trust relationship from start…
Brilliant trust relationship from start to finish. Was walked through the requirements as we have a preservation order to deal with. Fitters were onsite at 7:30 each day and did a full shift to get the job done in 3 days and 7 windows.
Really impressed with the service - well done guys!
27 June 2024
Reply from Sjbsashwindows
Dear Justin,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service. I have passed your kind words on to the team.
We strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Reply from Sjbsashwindows
Dear Sophie,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service. I have passed your kind words on to the team.
We strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Excellent service
Excellent service. Very detailed quotes with all available options. Excellent efficient and very tidy workers
12 June 2024
Reply from Sjbsashwindows
Dear Ben,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service. I have passed your kind words on to the team.
We strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Very happy with the new windows
SJB replaced large windows, very professional with good customer service. Certainly recommend them.
29 May 2024
Reply from Sjbsashwindows
Dear Sofia,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service. I have passed your kind words on to Bobby.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Good
Only one minor issue when finishing up the works, which was dealt with. Good window quality and work completed within time suggested.
20 May 2024
Reply from Sjbsashwindows
Dear Felix,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service. I have passed your kind words on to Bobby.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Reall great company
Reall great company. Good customer service from my project manager, and great work on the windows themselves by our builder.
20 May 2024
Unprompted review
Reply from Sjbsashwindows
Dear Harry,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service. I have passed your kind words on to Bobby.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Great service from start to finish
Great service from start to finish - it wasn't the easiest of jobs but Terry and his team were creative in the way they approached it and once on site were a pleasure to have around! Would highly recommend.
15 May 2024
Unprompted review
Reply from Sjbsashwindows
Dear Peter,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service. I have passed your kind words on to Bobby.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Window and door replacement
The guys did a great job. Professional standard. They came back promptly to fix some small snagging issues. I would recommend.
21 May 2024
Reply from Sjbsashwindows
Dear Neil,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service. I have passed your kind words on to Bobby.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Highly recommend SJB Windows, delighted
I had had a horrendous experience with one of the other London based sash window companies. I don't feel comfortable sharing which company here, but I'm sure SJB will happily tell you if you ask them as they put up with me wittering on about how stressful it was on several occasions! It was awful and I had to file a Section 75 claim to get my money back on that previous contract from my credit card company. It was a distressing and time consuming experience. So I can honestly say that having my windows finally made and installed by SJB Windows was a fantastic and seamless experience; I put the order in as soon as I got refunded the (many thousands of pounds) payment I had made the other company, who left me with windows that didn't fit, butchered walls, and without half the windows I had paid for. SJB measured correctly, they had a decent lead time, they communicated articulately and clearly, the windows are high quality, the installers were lovely, and their finish to a pre-decorative standard of the walls around the new boxes (nasty messy job taking the old ones out) was of a high standard. I am delighted with my new windows (new boxes and sashes) and they look fabulous. Already some neighbours have said how smart they look. Thank you to everyone at the company, you gave a terrible situation a happy ending and I so relieved. I would very happily recommend you.
20 May 2024
Unprompted review
Reply from Sjbsashwindows
Dear Maddy,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service. I have passed your kind words on to Bobby.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Fabulous quality windows .
Fabulous quality windows .. fantastic fitting team of Michael and Marcel quick efficient and professional as well as tidy!
Great communication from ordering point to fixing and email afterwards to confirm guarantee.
7 May 2024
Reply from Sjbsashwindows
Dear Lorraine,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service. I have passed your kind words on to Bobby.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Would definitely recommend
Really happy with the final product. The whole process was really straightforward and I have recommended SJB to friends.
1 May 2024
Reply from Sjbsashwindows
Dear Matthew,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service. I have passed your kind words on to Bobby.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Reply from Sjbsashwindows
Dear James,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service. I have passed your kind words on to Bobby.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Good quality windows
Good quality windows. Staff very pleasant to deal with. Did the work exactly on time and cleaned up well after they had finished
29 April 2024
Reply from Sjbsashwindows
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service. I have passed your kind words on to Bobby.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Reply from Sjbsashwindows
Dear Mr Hopkins
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service. I have passed your kind words on to Bobby.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Bobby was great … did a fantastic job…
Bobby was great … did a fantastic job the windows look great and was really good
16 April 2024
Reply from Sjbsashwindows
Dear Mr Potu
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service. I have passed your kind words on to Bobby.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Would recommend to all
Great communications. Clear messaging. Fair pricing. And really professional work. Would recommend to all.
8 April 2024
Reply from Sjbsashwindows
Dear Sam,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Absolutely wonderful job for a second…
Absolutely wonderful job for a second time. He even stayed to paint a wider area round my windows at no extra charge to make things look properly fab. Thank you!!
25 March 2024
Reply from Sjbsashwindows
Dear Ursula,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
the first installers should have solved and warned to the company and the client of the problems that occurred
The first installers were not very communicative but generally correct. When they finished installing the doors I indicated that it seemed to me that there was a lot of separation between them and they did not close properly, but they did not pay much attention to me. That was when the next day I called Glen Whitaker to inform him and he very efficiently and kindly sent me an installer to correct the hinges and adjust the doors to close properly to prevent air from passing through. The problem was corrected, thank you! But after a few hours I realized that there was another problem, the lock did not close with the key... so I called the company again and another installer came back to see the problem. The installer could not solve the problem and a new lock had to be ordered...Finally, after a few days, another installer came with a new lock and the problem was finally solved. In my point of view, the first installers should have solved and warned to the company and the client of the problems that occurred and not making the client responsible for making all the calls, informing the company of each problem every time.
4 March 2024
Reply from Sjbsashwindows
Dear Mr Batalla,
We are saddened that we did not receive a more positive review from you. As you have described, you reported that you had difficulty operating your doors the day after they were installed, to which arrangements were made for one of our team to attend that same day to make some adjustments, and after this visit your initial concern was resolved. Unfortunately, the following day you had trouble locking the doors with the key. Arrangements were made for one of our team to attend that same day. During this visit, the euro cylinder was found to be faulty. As I’m sure you can appreciate these things can happen from time to time. A replacement was ordered and it’s fitment carried out promptly once received. We were responsive to your contact and the problem was resolved quickly. Although not the 5 star review we strive to achieve, this review should give anyone reading this the reassurance that if an issue does arise with one of our products, it will be rectified immediately.
Regards,
The SJB team
Very happy with the installation and…
Very happy with the installation and redecoration.
15 March 2024
Reply from Sjbsashwindows
Dear Kieran,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
Reply from Sjbsashwindows
Dear Raymond,
Thank you for taking the time to leave feedback and for your kind words. We really appreciate your feedback as this helps us improve our service.
We do strive for customer satisfaction, so this is great news that we have achieved this again.
All the best for the future.
Kind Regards,
The SJB Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.