SJB Financial LTD Reviews 

245
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and friendly approach, often going above and beyond to assist with financial needs. People frequently highlight the smooth, straightforward, and stress-free process, appreciating the excellent communication and clear explanations that make complex situations manageable. Reviewers value the team's proactive support, dedication to securing the best outcomes, and prompt responsiveness, consistently feeling well-supported throughout their journey. No significant differing opinions or recurring issues were consistently noted by a minority of customers.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the exceptional... See more

Customer service

Reviewers express high satisfaction with customer service, highlighting clear communication and comprehensive... See more

User experience

Customers had positive experiences with the user experience, finding processes like sorting insurances easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Natalie helped us with our mortgage when we bought our first home and has now supported us again with renewing our mortgage two years later. Both experiences have been smooth, straightforward, and c... See more

Company replied

Rated 5 out of 5 stars

Susan has been absolutely amazing in our whole mortgage process - and it’s not been a straightforward one. Her knowledge of the market, lenders and process really put us at ease and we had 100% confid... See more

Company replied

Rated 5 out of 5 stars

Susan Bray and her team have yet again made our lives so much easier with their support and guidance for both our morgage and insurance. Informative, patient and conscientious. Always available gor u... See more

Company replied

Rated 5 out of 5 stars

Our experience with SJB financial was brilliant from start to finish, Natalie went above and beyond to secure our mortgage, we couldn't have asked for a better broker even if there was one, Thnk you... See more

Company replied


Company details

Written by the company

Mortgage & Protection Advisors


Contact info

5.0

Excellent

TrustScore 5 out of 5

245 reviews

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5.0

All reviews

(245)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very professional experience…

I had a very professional experience with Susan. Her responses were within an impressive timeline. She carefully explained every aspect which made it so much easier to understand and follow the process. I felt very looked after. Totally trust SJB and would use them again. Happy to recommend. Thank you 🙏🏼

4 March 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your kind words, it was a pleasure helping you.

Rated 5 out of 5 stars

Great experience

I was introduced to SJB finance by my estate agent during my mortgage application and process. Sue was able to secure a mortgage deal with the bank for me and the communication was excellent. I would highly recommend my family and friends and I will come back for remortgaging.

7 March 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you.

Rated 5 out of 5 stars

Mortgage application

Susan Bray has been incredibly supportive throughout the entire process. She’s always proactive and quick to respond to emails. Her guidance with our mortgage application was invaluable and played a key role in helping us purchase our second home. At first, we weren’t sure if we could move forward with the purchase, but thanks to Susan’s expert advice, we were able to make it happen. We truly appreciate all her help and support throughout this long journey, which has finally come to a successful end.

10 March 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you.

Rated 5 out of 5 stars

Professional, friendly firm

Susan made me feel at ease from our first conversation in November, until completion of my house purchase in March. Susan took the time to explain everything to me without making me feel patronised, including all my options and fees clearly so I knew what I was signing up for her. Her team, particularly Anita, was really responsive and supportive of my concerns, chasing my solicitors for updates to ensure my house purchase continued to move at pace throughout. Thanks to all at SJB!

3 March 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback and it was our pleasure helping you on this journey.

Rated 5 out of 5 stars

Sue was brilliant from start to finish

Sue was brilliant from start to finish. First time buyers which was a bit daunting but she totally walked us through the process.

4 March 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you buy your first home.

Rated 5 out of 5 stars

Remortgage

Natalie and the team were as informative as usual and always available to answer questions or talk through options, the market isn't easy at the moment but the process was and I feel like we got the best deal available so thank you.

31 January 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

to Susan Bray…

We are extremely grateful to Susan Bray for the impeccably fast and high-quality work she performed.

21 January 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you.

Rated 5 out of 5 stars

Sue has arranged our mortgages several…

Sue has arranged our mortgages several times over the years, she has given fantastic advice and always gone above and beyond. I would highly recommend SJB Financial Serviced

2 January 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your kind review, it has always been a pleasure helping you.

Rated 5 out of 5 stars

Susan from SJB helped me with our…

Susan from SJB helped me with our mortgage. We had to pull out from our 1st choice due to tenant issue, Susan got us new mortgage offer with the same lender within few days. Very good service from SJB. Anita was also very helpful.

21 December 2024
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you.

Rated 5 out of 5 stars

Susan and the team at SJB are amazing

Susan and the team at SJB are amazing. Such positive and informative experience. Our house purchase w3as full of ups and downs and a lot of stress but they remained calm (even when I wasn't) and ensure that everything went smoothly.

Thank you all for your help

11 November 2024
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a bumpy ride but we got there in the end.

Rated 5 out of 5 stars

Really happy with SJB

Really happy with SJB. Provided ongoing support over last six months updating and finding better mortgage deals as my expiry date got closer. Very professional and approachable . Answering all my queries promptly. Very pleased.

14 November 2024
Unprompted review
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Reply from SJB Financial LTD

Thank you for your kind review, it was our pleasure.

Rated 5 out of 5 stars

Great service!

Great service and prompt reply on all my questions. Sue was really helpful.

25 October 2024
Unprompted review
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Reply from SJB Financial LTD

Thank you for your review and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Sjb financial provided a great service…

Sjb financial provided a great service and i would definitely recommend them to family and friends who need a mortgage advisor

6 November 2024
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you.

Rated 5 out of 5 stars

Great team

Susan and her team were on top of things and knew what they had to do to get our mortgage application through and finally completed.
I’ll definitely recommend SJB Financials.

19 July 2024
Unprompted review
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Reply from SJB Financial LTD

Thank you for your kind review we look forward to helping you in the future.

Rated 5 out of 5 stars

I’m a first time buyer and Susan from…

I’m a first time buyer and Susan from SJB Financial couldn’t be anymore helpful. She went through everything with me from beginning to end and was on hand if I needed anything. I’d highly recommend her to anyone especially first time buyers as she definitely made my experience less stressful.

25 September 2024
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your feedback it was a pleasure helping you.

Rated 5 out of 5 stars

We had an exceptional experience with…

We had an exceptional experience with SJB Financial! Natalie was absolutely fantastic and extremely helpful from the very start. She guided us through every step of the mortgage process with such professionalism and care, making what could have been a daunting experience feel smooth and manageable. When Natalie went on leave, Susan seamlessly took over and continued the same high level of support. Both Natalie and Susan were the most integral part of our entire home-buying process, holding our hands every step of the way. We truly couldn’t have done it without them. If you’re looking for mortgage advisors who genuinely care and go above and beyond, SJB Financial is the best choice. Highly recommend!

Uzoma & Joe

21 August 2024
Unprompted review
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Reply from SJB Financial LTD

Thank you for your feedback it was a pleasure helping you.

Rated 5 out of 5 stars

Amazing service by SJB Financials

Amazing service by SJB Financials. My mortgage broker was Natalie, and I can't recommend her enough if you're looking for a mortgage. As a first-time buyer, she explained every step to me clearly. They also consistently monitored the status of the house purchase and were ready to help if any changes were needed.

I highly recommend SJB Financials.

9 August 2024
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review and good luck in your new home.

Rated 5 out of 5 stars

I was referred to Susan by my estate…

I was referred to Susan by my estate agent and was incredible pleased with her knowledge and experience. She made the whole process so simple and made sure we genuinely understood all the details regarding our mortgage so we could make our own informed decision. She was patient and friendly and always fast to respond. She truly went above and beyond with her service and we will be forever grateful. I would highly recommend this SJB Financial and Susan in particular to friends and family she is trustworthy and committed

16 August 2024
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review and it was a pleasure helping you.

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