St John Ambulance Cymru Reviews 

1,676
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 980 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly knowledgeable, friendly, and engaging trainers who consistently and effectively make learning essential practical skills thoroughly enjoyable and remarkably easy to understand. People truly appreciate the highly interactive learning environment, clear explanations, and ample opportunities for hands-on practice, which significantly help build lasting confidence for handling unexpected real-life emergencies. Some reviewers were not happy with certain facility and environmental aspects encountered during their actual visits, specifically mentioning uncomfortable seating arrangements during long sessions, warm classrooms, and occasional un-welcoming reception experiences encountered at the building entrance.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting that trainers are knowledgeable,... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising the engaging trainers and... See more

Service

People report positive experiences with service, describing the training as an excellent and well-run course.... See more

Quality

Consumers find quality to be positive, highlighting good training and information delivery. People note it is... See more

Product

Reviewers mention positive feedback about product, highlighting that the course is thorough and great for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Helen delivered an engaging and genuinely enjoyable first aid course. She explained everything clearly, encouraged questions, and took the time to answer all of my additional queries in detail. I’ve c... See more

Company replied

Rated 5 out of 5 stars

Dean was a fantastic teacher. He kept the course interesting and easy to understand. He was empathetic whilst dealing with heavy topics, but managed to keep the course light and even funny at times. W... See more

Company replied

Rated 5 out of 5 stars

Fantastic banter, really memorable teaching. I'll remember so much more from this course than my previous one. Truly engaging and the use of real life examples make it hit home and sink in much more r... See more

Company replied

Rated 5 out of 5 stars

Was a bit apprehensive about the course before going as i don't like the role play idea, but with Chris making everything easy to learn, funny & interesting his knowledge on everything was brilliant i... See more

Company replied


Company details

  1. Training Centre
  2. Emergency Training
  3. Emergency Training School
  4. First Aid Station
  5. Mental Health Service
  6. Training School

Written by the company

St John Ambulance Cymru provides first aid treatment, training, and transport for communities across Wales. Our vision is simple: for everyone to get the first aid they need, anytime, anywhere. Each year, we train thousands of people across Wales through accredited courses led by qualified trainers. Our wide range of courses include 3 Day First Aid at Work, Emergency First Aid at Work, mental health first aid, and health & safety training. Whether you're looking to build confidence in a medical emergency or improve safety standards in your workplace, we have a course to meet your needs. We offer workplace first aid training at centres across Wales including Cardiff, Wrexham, Swansea, Newport, Abergele, Bridgend, Abergavenny, Rhayader, and Deeside. Alternatively, we can come to you to deliver bespoke certified training at your workplace for groups of six or more. We work with young people, employees, and communities across Wales to make first aid knowledge accessible to everyone. Our trained volunteers deliver expert first aid cover at a wide range of public events, from sports matches to concerts, helping keep attendees safe. We offer transport services in partnership with the NHS, ensuring safe and reliable care for those who need it. Through our actions, we inspire others leading by example and supporting people to reach their full potential.


Contact info

About Our Training Courses

We are a top provider of first aid & mental health training in Wales

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(1,676)

999 reviews in the last 12 months

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Rated 2 out of 5 stars

It has been a long time since I have…

It has been a long time since I have been to St John Ambulance Cymru, however, I attended for a Fire Marshall course, unfortunately they was no parking available and no clear indication of overflow carpark, I had to drive around trying to find a place to park, which was very frustrating, eventually, I managed to speak to a staff member out on break by the side of the building (nice chap), he directed me to the overfill carpark. Walking back to the building I managed to see the same staff member who was so helpful and thanked him. Entering the building, unfortunately I found the receptionist, un-welcoming and felt a bit of an inconvenience, for me not a very pleasant experience. The trainer on our course was wonderful and very knowledgeable and engaging.

19 August 2026
Rated 5 out of 5 stars

I recently completed a First Aid…

I recently completed a First Aid Training Course with St John Ambulance Cymru, and I had a great experience! The training was informative, practical, and easy to understand. The instructor was knowledgeable, friendly, and made everyone feel comfortable while learning important lifesaving skills. I now feel much more confident about how to respond in an emergency. Highly recommended to anyone who wants to learn essential first aid skills. Thank you, St John Ambulance Cymru, for such an excellent training experience!

20 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review. We're glad you had an excellent learning experience with us and are feeling much more confident in your First Aid skills.

Rated 5 out of 5 stars

The instructor was very polite, polite, direct

The instructor was very polite, direct and explained things very well. Made the learning experience a privelidge.

13 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear our instructor delivered the course so well.

Rated 5 out of 5 stars

The guy taking course john I believe…

The guy taking course john I believe his name was he took the course and did not make it all about the course he was funny but serious at the same time and that made the course more enjoyable

20 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear that you enjoyed learning with John.

Rated 5 out of 5 stars

With there just being 3 of us on the…

With there just being 3 of us on the course that was a great advantage, I’m a little hard of hearing sometimes & it was never a problem, the trainer was clear & very approachable, we could ask questions easily & everything was clearly explained

19 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear the trainer was able to deliver the course so well.

Rated 5 out of 5 stars

Dean was incredible

Dean was incredible, really knowledgeable and actually took the time to show and help people with every excercise he gave us, insanely grateful Thank you 🙏

18 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear that Dean delivered the course so well.

Rated 5 out of 5 stars

The trainer was very down to earth and easy to get on with

The trainer was very personal and easy to engage with.
I never felt nervous or put on the spot.
The format was delivered in a precise manner with plenty of hands on experiences too.

15 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear you enjoyed training with us.

Rated 4 out of 5 stars

Great course

Great course, great trainer, did find some parts repetitive, and could potentially a little shorter to keep people engaged and focused. As noticed towards the end people was loosing attention.

19 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Really informative and engaging sessions!

Really informative and engaging 3 day First Aid at Work course. Gary, the trainer, was personable, always happy to share anecdotes and answer questions. I thought using a quiz app at the end of each day was a great way to test our knowledge because there is a lot of information to take in within a short amount of time. The facilities were also great and easy to find your way around. Staff were friendly too.

13 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Really enjoyed the course and the…

Really enjoyed the course and the learning and the way Donna N managed the training which was very inclusive and informative and I learnt a lot.

13 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review, we're pleased to hear you found the course informative.

Rated 5 out of 5 stars

Great facilitator

Great facilitator - Interesting and well paced content. Thanks.

12 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Enjoyed the course and the experience…

Enjoyed the course and the experience of learning everything in practical form makes it so much more fun. Dean is brilliant at what he does. Highly recommend this course, if there’s a chance you could save someone’s life then me personally I’d want to know what to do in the situation, this course give you all the fundamentals to cope in any situation.

17 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us, we're pleased to hear that training with Dean has made you feel able to cope in any situation.

Rated 5 out of 5 stars

All round excellent training…

All round excellent training experience. Quality of information and the way it was delivered, combined with Tayna's enthusiasm made it enjoyable rather than nerve-wracking. Would definitely recommend.

12 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us.

Rated 5 out of 5 stars

Well run and informative

Well run and informative. Gary the trainer made it an enjoyable learning experience.

13 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

Great instructor

Great instructor. Useful content with practical elements

13 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

1st rate 1st aid

Brilliant three day course, all staff were welcoming and our trainer Tanya was friendly & professional.
The training was straightforward and easy to follow with everything explained and shown plus practice practicals so you never felt out of your depth.

5 August 2026
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Reply from St John Ambulance Cymru

Thank you for taking the time to review us, we're pleased to hear you enjoyed learning with Tanya.

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