sixthreezero Reviews 8,645

I bought the sixthreezero EVRYjourney Women's eBike as a retirement present for myself last year and have not regretted it one bit. I just enjoy riding down the Eastern Trail which is near where I live. When I tire out, I kick on the electric setting and cruise! The bike is so comfortable to ride, easy to maneuver.. The seat is very nice.

Assembling it was no problem…in fact, my 12-year-old grandson did most of it with an inspection and tweaking by his dad! I am looking forward to many rides this season!!!

They sent different parts than advertised, Wrong instructions, worse parts than advertised with no support for the changes they had made. It was a negative experience all around. Support and returns service was poor. I would not buy from them ever again.

This is my second bike from Sixthreezero, and I love the company! The e-bike has been great because it has the comfort of a cruiser, is very stylish, and battery lasts well for the recreational rides I like to go on. It is extremely heavy (most e-bikes are), so you have to figure out what kind of mount you will need if you want to take it out. I have mostly used it in my hilly neighborhood and it helps make my ride enjoyable rather than an intense workout. I definitely recommend!

I am at my wit’s end with this company. I had issues with my bike once assembled, I contacted the mechanics, but then everything went silent. I contacted the team and was told the mechanic went on leave. The next rep was able to get me the parts and told me to have it finished at a bike shop and that they’d reimburse me. I got the bike back only for it to not even turn on. I never thought to try the battery or display. I thought it would, ya know…function. Sent another email about that, took a week to hear back, I responded to their next email within hours and no response. I tried to call and got the voicemail. I haven’t even tried to get reimbursed for the bike shop.

Likely my only option is to do a chargeback. I don’t want to do that because I will still be left with a bike that doesn’t work. This will be my first time ever doing a chargeback. I know a bit about what it’s like to be a customer service rep of a dysfunctional company so I’ve been polite and gracious and thankful to those I’ve talked to. I am an awkward millennial not a Karen so this type of review is unusual for me. At this point even if they figure out what’s wrong and send me a part it will probably be well into July by the time I get it. I ordered the bike March 31 and have never even sat on it.

EDIT. Although Peter kindly offered to assist, no one at the company ever responded to me when I reached asking to be connected to him. I had to tear the whole battery area apart and found a broken/disconnected wire (on a brand new bike). We were able to patch it up but it shuts off constantly during use. I also had to buy a new controller. I’m really disappointed.

There was a delay in receiving the bicycle into the port in California. Marry was so kind and gracious in answering all my frequent messages. The Bike I ordered was intended to be a surprise gift for my wife of 40 years! I was upset that my plan for the surprise was going to fall apart! Marry would update me in a manner that made me feel she cared and was as reassuring as she could possibly be . I received the bicycle today and in plenty of time !! Marry really did a great job!! Thank you !!

I had contacted sixthreezero thru on line chat first and let them know I needed the brackets that hook to the rear wheels that hold the battery pack. That was May 19, so now its been 3 weeks and they havnt even shipped out yet. I do have wire ties on it to hold it up but think the part shouldnt take that long to ship out, They say they are behind. On June 11, I did receive my brackets but they sent me the wrong one's for the right side of the bike. So here I am still waiting on my parts.

Unfortunately, due to circumstances beyond our control - we were unable to keep the bicycle.
That said, I wanted to write a review to let people know about the wonderful customer service in returning our bicycle.
We dealt with Cora and she helped a lot.

I couldn't be more please with the outstanding service and delivery of my trike and bike. The communication between me, my son and customer service, specifically, Marry, is second to none. This company, SIXTHREEZERO, will go to any length to insure satisfaction. The team of mechanics, management and customer service work closely to delivery their products. That's what makes this company a leader in their industry. Look no further for your trike or bike!

Marry helped me promptly and resolved my issue in a timely manner. Excellent customer service.

I purchased the EVRYjourney Women's 26" 500W 7 Speed Electric Hybrid Bicycle back in December 2024 for my wife. She absolutely loves riding it. Recently, she started having issues where if she used the thumb-trigger to accelerate, the controller would lose all the settings. She had to power off/on the bike to restore the settings. I reached out to sixthreezero via phone to discuss the issue with the e-bike. Marry, in customer support, was very helpful. Once she understood my issue, she was going to send it to the tech so they could review and come up with a solution. Marry sent frequent emails keeping me updated on the status of the repair. The end result was I needed a new controller. They quickly sent a new one, Marry sent an email with a link to the installation guide, and we were on our way. It took less than 10 minutes to install the new controller. I can't say enough about sixthreezero's customer service.

The owner of the company is a wonderful and helpful. The support staff is terrible. We have called and emailed multiple times about our refund. They were quick to charge us of course but to refund they are not. We talk to agents and they say they will get back to us by the end of the business day. We have sent emails and no one responds. The phone message says to contact by email too and no one responds.

The company is very responsive to any requests and quick to resolve problems. I was sent two trikes of the wrong model. I notified customer support and the correct trikes were sent the next day. The trikes sent in error were picked up at the time of delivery. Good customer support.

Marry was quick to respond and helped me answer my question!
Great customer service :)

(And I love the bike!)))

Sixthreezero is a great company to work with! They made the website so simple to use and had so many options to make the perfect bike for me. Also I had communication with their customer support and that was great as well. Very quick to respond. I will 100% work with this company again!!

I had a great customer experience at six three zero. Above and beyond’ We purchased a Simple Glide etrike and
Our local power company promised a rebate.. When we were denied, Merry at STZ Helped us get certified, And the rebate came through. So grateful 👍

Very genuinely, I think these guys might have of the best customer service team I’ve ever worked with. They’re super responsive and will get back to you ASAP when you shoot them an email for anything. I’m glad I reached out for help with my order. Thank you Rizelle!! :) <3 You’re awesome!

I love my new bike. It's functional and comfortable to ride. I've made many fun memories this past year. I'm forever getting compliments on what a great looking bike I have. I love the color combination.

It does the job but isn't the best phone holder. I have to tighten the connection so it doesn't swivel around constantly. I have to take my phone case off to use it because it doesn't like pop sockets. Doesn't feel secure at all.

This bike is awesome!! Super smooth ride, I’m 58 years old and feel like a kid on it!!! Love it!

Once I connected with the Sixthreezero team, my questions were answered, my concerns attended to, and the outcome was postive. The only thing that kept me from awarding 5 stars is that I asked my order be cancelled immediately after I placed the on-line order and it took a few days to hear back from the company. I originally wanted to switch my intended bike but, in the end, I like the bike I ordered (after all).