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SIXT ride Reviews 

191
•
TrustScore 4.5 out of 5

4.3

Limousine Service
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Review summary

Created with AI, based on recent reviews

Considering 122 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently share that the professional drivers are exceptionally friendly, ensuring safe, comfortable, and engaging journeys in remarkably clean vehicles across multiple destinations. Many consumers find the digital booking system incredibly straightforward, noting that the dependable, punctual service makes regular airport transfers entirely stress-free and reliable. Though some customers experienced unexpected issues regarding vehicle models or luggage space limitations that did not match their initial expectations. A few reviewers also mentioned occasional delays upon arrival or communication challenges when trying to locate their assigned drivers at the busy airport.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting punctual, professional drivers... See more

Staff

People report positive experiences with staff, describing drivers as consistently punctual, professional, and... See more

Booking process

Users describe ambiguous interactions with the booking process, frequently noting that scheduling rides well... See more

Product

Consumers find product quality to be a mix of praise and disappointment, noting that while vehicles are... See more

User experience

Reviewers highlight positive aspects of user experience, frequently noting that the app is fast, intuitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve used this service more than 10 times over the past year and everything has always gone smoothly. The drivers have been punctual, the cars are in excellent condition and most of the time there’s e... See more

Rated 5 out of 5 stars

I booked an airport transport to Munich airport for a private holiday. It was an excellent experience - transport arrived ahead of time, the car was spacious and clean, the driver was very friendly. A... See more

Rated 5 out of 5 stars

Used twice - very satisfied both times. The airport transfer in Palermo / Italy to the apartment and back went smoothly. The driver picked us up in the airport lobby and drove us safely to the city ce... See more

Rated 5 out of 5 stars

I booked a ride in Lissbon from my Hotel to the Airport on short notice. The Driver showed up on time and even accompanied me to the entrance. Excellent service, and I felt very comfortable!

Company details

  1. Limousine Service
  2. Airport Shuttle Service
  3. Minibus Taxi Service
  4. Taxi Service
  5. Transportation Escort Service
  6. Transportation Service

Written by the company

SIXT ride provides Customers worldwide with a comprehensive network of taxis, limousines and chauffeur services. Together with our Partners we have the world’s largest offer of its kind: Customers in over 700 destinations globally benefit from the brokering of professional driver and chauffeur services. In addition, SIXT ride works together with local taxi companies and well-known international ride-hailing partners to organize ride services for immediate pick-ups or short-term bookings. Besides taxi centers in all major German cities, these include established ride-hailing networks such as the ride service provider Lyft in the US, Cabify in Spain, Addison Lee in the UK as well as chauffeur service provider Blacklane in North America.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

191 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(191)

187 reviews in the last 12 months

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Rated 5 out of 5 stars

Great option in NYC

This service was perfect for us and for getting from LGA airport to our hotel near JFK. We had a ton of luggage for the next leg of our trip so public tranportation wasn't an option. The driver was friendly and it was a great start to our trip.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Sixt was easy and efficient

Sixt was easy and efficient! Our driver was wonderful as well. Had a slight address mix up (my fault - a Uni with two campus and I put the wrong one in). After a quick conversation, driver got to us and made the ride so easy. Highly recommend!

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Nice clean vehicle

Nice clean vehicle. Driver was dressed as a professional and provided excellent service. Got us from hotel front door to cruise boat terminal flawlessly in Barcelona, Spain.

16 May 2026
Unprompted review
Rated 1 out of 5 stars

Ordered van - but got small VW SUV

Ordered van - Tiguan arrived. Driver was nice though

13 May 2026
Unprompted review
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Reply from SIXT ride

Hallo Herr Joeckel,

vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben. Es freut uns, dass unser Fahrer einen positiven Eindruck hinterlassen hat.

Sie haben recht – wenn ein Van gebucht wird, sollte auch ein Van bereitgestellt werden. Leider konnten wir anhand Ihrer Beschreibung die genaue Buchung nicht eindeutig identifizieren, um den Vorfall näher zu prüfen. Bitte wenden Sie sich direkt an unser Team unter ride-customerservice@sixt.com, damit wir Ihnen weiterhelfen können.

Ihr SIXT ride Team

Rated 5 out of 5 stars

Excellent experience with Sixt Ride

Excellent experience with Sixt Ride. The driver arrived right on time, the car was very clean and comfortable, and the ride to the airport was smooth from start to finish. We also had a really pleasant conversation during the trip, which made the journey even more enjoyable. Professional and reliable service — I would definitely use Sixt Ride again.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Quick and easy, you should setup before you urgently need a ride tho, it takes like 10 min to setup an account

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service!

Hired this amazing service to and and fro,from the airport in bracelona to our W Barcelona hotel and both times we were very impressed. Absolutely respectful polite stuff. Arrived on time! Clean cars too.

4 May 2026
Unprompted review
Rated 3 out of 5 stars

Nice car, polite stuff

The driver was very polite. The car was extraordinary and we had a very pleasant ride. Only the pickup was not what we expected. Fair enough: Our plane was delayed but we gave you our flight no so you were able to get aware of when and where we will arrive. We had to contact the driver by phone because he was at the wrong terminal. I wished he had managed the delay on his own so we don‘t had to wait or ask where he was. Nevertheless we will do another booking in the future because of the luxury experience in the car.

3 May 2026
Unprompted review
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Reply from SIXT ride

Dear Fabian,

Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed the ride and that our driver made a positive impression. You are absolutely right, with a flight number provided, monitoring arrival details and being at the correct terminal is something we should handle proactively, without you having to reach out. We will take this on board as a clear point for improvement. That said, we truly appreciate your understanding and look forward to welcoming you again for another seamless experience.

Rated 5 out of 5 stars

Appreciation

"I wanted to share my appreciation for the excellent service I received on my recent trip to the airport. The driver Fust in an Mercedes EQS was exceptionally professional, kind, and provided a very smooth ride. It made the end of our journey completely stress-free. Thank you for the high-quality service!"

25 April 2026
Unprompted review

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