SIXT Shlomo Reviews 53

Rented a car from Sixt / Shlomo Herzliya for exactly 2 days. During pickup, the employee clearly told me returning the car before 12 PM was fine.

I arrived back around 11:10 AM and have timestamped photos proving the car was already parked at their location before noon. But no employee came to receive the vehicle, so I had to wait for staff to show up and process the return.

Later, I discovered they charged my card an extra ~$91 USD for an additional rental day and insurance. Even worse, the invoice falsely states the car was returned at 12:01 PM.

So because THEIR employee delayed the check-in process, I got charged extra? That feels extremely dishonest.

I have photos, videos, timestamps, and location data proving when I arrived. Be very careful and check your invoices closely after renting here.

I just cancelled a rental car reservation due to the Iran war and the cancellation of my flight to Israel and the cancellation fee was around 60% of the pre-paid rental fee. Beware of the large cancellation notwithstanding the cancellation of flights to Israel.

I was told that insurance is 26 dollars a day plus 22 dollars for tax being that i lost my entry permit. In the end i was charged an extra $5 daily for extra insurance which i didnt want plus $35 for being Israeli which I'm not. (I showed my boarding pass which always works and my wife's entry card that was good.)

The worst rental car company in Israel. Lie to the customer stealing money from the customer. Shame on you.

I called to confirm a reservation at Ben Gurion. I was on hold for half an hour, only to be told that there is no way to search the reservation by name (I never received confirmation email with reservation number). After 5 minutes of pleading the customer "service" person agreed to search by name. It took her 10 seconds to confirm my reservation and then another minute to yell at me for not having my reservation number. Really?? Why?!?

After 6 years as a “client” I definitely say - Crap service. And they will find a way to steal money from you. Garbage of customer service. All started after the Corona. Even the Chinese investors unable to fix this crap.

The worst experience ever - don't be fooled, these guys aren't Sixt. They left me with a broken down car by the side of the road for four hours at night with no updates on when anyone would come to fix it. They refused to have the keys returned to the office to close the contract, said the only way to do that would be to return to the car and wait for the repair men to come again. But do not answer their emergency numbers to even organize for that to happen. Avoid at all costs. Worst of the worst.

Avoid at all costs. Everything was fine until i returned car. Paid all the expenses and left. An hour later was about to board my plane then all of a sudden I was charged an extra $200 for no reason with no explanation. Luckily I was able to get a refunded after a good 30 min. (Sholom Sixt has a useless website when it comes to this stuff). Then, 2 months later as Im back in the US i got a notification from my cc that I was charged $37! I couldn’t believe it as it was 2 months later. Still trying to resolve. These guys are a joke. Sholom Sixt should be shut down! Avoid! Avoid! Avoid! Would give 0 stars if I could.

First off they charged almost double the quoted price we received online. Upon returning the car we were told everything was good. Not 2 days later did we have $1500 of additional charges with no explanation. All attempts to reach out to the company were ignored. They never informed us why we had these extra charges. Thankfully our credit card was well versed in this scam and had many previous customers who this happened too and put a hold on all extra charges.

Dodgy business model. We returned the car with the most trivial bumper scratch, nothing compared to the existing ones. Before inspecting the car they wanted to know if we had bought their insurance. Asked several times. We did not buy it as we had our own traveler's insurance. We got charged for this nothing damage which could be rubbed off in 5 minutes of work. Hundreds of dollars. Never coming near them again. It seems to be their business model. Either you buy their insurance or they'll bite you when you are in a rush and have to catch a flight.

Just aweful
Don’t even try them

At the Ben Gurion airport counter happy when I was offered a free upgrade to a larger car. The clerk showed me a diagram of where there was body damage and asked me to sign it without giving me a copy of the damage sheet. The car had so much damage I took pictures before I drove the car out of the garage. A very short time later as I am driving away from the airport garage, the tire pressure indicator shows decrease PSI in the front left tire. It was 31 when it should be 35. I filled it with air the following day but it kept losing air. When I called Sixt, I was told to repair the tire at my expense since they falsely claimed the tire was good when I accepted the car. After 20 minutes of back and forth argument, they offered to exchange the car for an older, smaller car. The rental was for two weeks with a cost of more than a thousand dollars. A customer oriented business would have said, have the tire repaired and we will deduct it from the bill. For 70 shekels they lost a a repeat customer

Unaccommodating and unfriendly. We canceled and ordered from a different company.

Do not rent from this Sixt(Shlomo) location at Ben Gurion Airport. When we arrived to pick up the car, an associate offered to upgrade us for the same daily rate. He said he would put notes in the account to ensure we got the discounted rate and to make sure we left him a great review. When we returned the car at the airport, we were told we couldn't get an invoice because they had to adjust the rate and wouldn't be able to do it until the following week. 2 weeks later, our credit car was charged almost $1,300 versus $710 for the original quote. Calling customer service is a nightmare if you only speak English as it took going through 5 agents before I found one that spoke English. The agent I spoke to was very rude even though I was trying to be polite and factual. Once I finally got through, customer service said they would have to call that branch and see what happened. They said they would call us back. We never received a call. We also emailed through their customer service page and have never received a response. Now we have to file a dispute with the credit card company. Just avoid using Sixt (Shlomo) if you can. You will be happy your avoided this nightmare.

I rented a Kia hybrid at the Tlv airport from 18 th of Sept airport to 30 th.
The car was fabulous I enjoyed driving it, and it was in top condition. The employees were helpful and made my experience a memorable one.
Just one thing car needs to be cleaned before renting it out.

Too bad that zero stars is not possible.
Terrible company. Never rent here
When I picked up the car, I was asked if I wanted full insurance. Since I always do that, I accepted this. The contract would be emailed to me. As it was very busy I accepted this. However, I never received the contract.
For the first time I had a small accident when reversing I damaged the rear bumper.
When I returned it, I was informed that I was not insured for this. I could not prove that I was insured as I did not have a contract . I had to pay the full cost of the repair €1275 myself. Since I had no proof, I could not reverse this debit with my credit card company.

This is Israel’s worst car hire company.

Overpriced, customer service completely useless and rubbish old cars that hardly work.

Only use this company if there is simply no alternative.

This was the worse car rental experience i ever had in my entire life. After 6 hours flight another 90 minutes waiting at the reception to talk to the only man at the desk to pick up my car. Horrible experience never again.

Exactly as described by "Howard Beenstock" below, so I cannot but wonder if this is a scam. Copy-pasting their review with slight modifications, since exactly my experience:

..."Rented a car for three weeks from Sixt. Left their office and drove a short distance, got low tyre pressure message. Pumped them up at garage. Two of four tyres were 1.5 bar instead of 2.4 bar. Kept the car but after one week same thing again...."
...Sixt claimed nails in tyres and I'm not covered for tyres and even if happens immediately after leaving office it's my responsibility...."
Charged me a fortune for the tyre.
.

The service at your Sixt Franchise (Shlomo) in Israel in appalling! The office was closed when we arrive to take the car and no one answered our calls to the number that was left on the door of the office. This is even though you had our flight details and could expect our arrival. After half an hour someone showed up and then we had to wait for a driver to take us to the car collection area. Since many people were waiting, they squeezed us in illegal way, too many people into the only van they had. Upon arrival to the office, no apology, no smile and very rude service. We received an "upgrade" (only because they had no available vehicles in the category we booked. The vehicle was old, with over 55,000 km. Many scratches and bumps, but only 2 signs on the paperwork I received. When I pointed that out, they suggested that I'll make a video of the car for my records. No one bothered to come with us to the car and explain to us about it during the handover. The car seats were very stained and had a cigarette burn to the driver's seat. When we returned the car, they made us wait for 15 minutes while they inspected the car. I brought exact amount of USD cash to pay for the rental and avoid the exchange fees, but your representative refused to accept it, claiming that they have a new procedure that doesn't allow them to accept cash - although the T&C didn't mentioned any of it. As a whole, very poor experience and definitely not what I receive when I rent in other countries.