sitetrail.com Reviews 19

I’ve had the pleasure of working with Sitetrail and Adriaan on two separate occasions, and each time the experience has been excellent. Adriaan was thoughtful, professional, and committed to getting the job done right.

While it was sometimes a bit tricky to get on his calendar, he always made time for my calls when it mattered. And his support throughout the process made a real difference. The communication was clear, the execution was smooth, and the outcome exceeded my expectations.

If you’re looking for a partner who understands media and delivers results, I highly recommend working with Adriaan and the Sitetrail team.

Adriaan and his staff are very helpful in supporting our PR and media coverage, in a tough niche.

Of nearly equal importance, they are also very quick to respond to questions and advise on campaign planning.

Amazing customer service! I have been blown away by their support. We submitted 30+ articles with them and after a day already got updates for them all. Adriaan has been super helpful too, by giving us additional services we could offer to our clients! Highly recommend them to anyone!

Absolutely loved working with Sitetrail! They've been a game-changer for my digital marketing needs. From SEO magic to getting us noticed with their PR skills, and even sorting out our social media verification, they've done it all with style. Their team's super responsive and knows their stuff inside out, making everything seem easy. Plus, the results? Wow, just wow. My business has seen a real boost, and it's all thanks to their expert strategies and connections. If you're looking to up your digital game, Sitetrail's the way to go. Couldn't recommend them more!

As a professional marketer, I have used Sitetrail's PR services and LinkedIn Lead Gen services for a variety of clients. They are reliable, honest, efficient and affordable. I will use them again and again because I know I can trust that they will deliver! Well done to Adriaan and team!

So far I've found Mr. Brits to be extremely knowledgeable AND helpful (he showed us a tip that's going to help to increase our organic traffic). We're at the beginning of our journey with Sitetrail and we're looking forward to them helping us grow our company.

I'm thrilled to recommend Adriaan Brits from Sitetrail. Adriaan's expertise in digital marketing and SEO, along with his strategic guidance, has been instrumental for our business growth. Sitetrail, led by Adriaan, is a fantastic choice for anyone seeking top-notch digital solutions.

At the beginning, I asked several questions by email. To my surprise, rather than going through the tedious and time consuming process of back and forth emails, Sitetrail phoned me directly to help expedite the process. Everything was explained and settled very quickly. They walked me through the process and, subsequently, further email correspondence was answered without delay. They have very skilled writers and the release was published by many reputable media outlets. Great exposure. I'm very satisfied.

The team is amazing to work with. They helped me get my book edited and published with such professional and efficiency that I was truly impressed. I received such prompt feedback on any questions or concerns, and they were so pleasant to work with. I recommend Sitetrail with the highest enthusiasm!

If Zero Stars were possible...

Uncooperative, Rude, Not Customer Facing in anyway, can't talk to anyone by phone, you must either have NO questions about setting up and sending your first press release or be prepared to work it out in 10 minutes, WITH an appointment, Period. Terrible customer service emails commenced, zero attempt to understand and insulted our firm, made several wrong assumptions and didn't hear what I was trying to ask. 9 other companies were contacted and all were super easy to work with and eager to win our business - not these guys.

Responding back on 7/18 to their response below: Not only can they not spell my name correctly, they have started to personally attack me now, calling and writing when I asked them not to, so I've had to report and block them. . Their points below are absolutely, completely false - not one person, at any point - asked to clear this through the 3rd party client. I guess its a CYA attempt. I have all the written transcripts of the craziness and have nothing to defend myself from. BEWARE.

My last time addressing this. I understand all of what they are writing about. Because i'd compared several other companies in the same press release distribution field, I was able to have a conversation where I could offer every detail any company has needed, and every other company has been pleasant, professional, offering information needed to earn our business. This company refused any conversation about the needs this unique client has and therefore could not possibly understand the issues and wasn't interested in giving me any time to spell them out. If you want to be treated like a number, want a company to abuse your verbally, insult your client, and act like they have no idea what an agency does for a client, and then be harassed, this is the firm to go with. The owner himself has been so nasty and is putting out TOTALLY wrong details of our interactions. Again, I have the transcripts, asked only to be able to discuss pertinent details, and refused to be bullied. So they are now putting out misleading and plain out lies on social media channels and everywhere else. At this point, I'm considering getting our corporate attorney to address this. Please know I have nothing to hide and have not had a nasty review in 15 years of business. I don't want the drama or negativity in dealing with anyone like this in my life. My request for an additional 10 minutes discussion time caused all of this barrage. 7/19/23, Ridiculous.

Edited May 1st, 2023, read edits at the bottom
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The main reason for this review is based on how this company talks to their customers. We hired them, sent them our press release and asked them not to make edits. They said okay no problem and then made edits. That was not the big deal. The big deal was that in a series of emails over the next 24 hours, they talked down to us (told us we clearly have no experience - we do); told us we were hostile and to change our tune; told us we clearly have internal issues; told us we were making excuses.

I will be the first to admit that the miscommunication was on both sides. However the important part is how someone responds when a customer is not happy. I want to work with people who try to understand where the other side is coming from. As a business owner myself, I would never ever speak to my worst customer using that language. Very ironic that this is a PR company. (Also, the few edits they did make showed that they did not understand our industry, but that is minor IMO)

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After my Trustpilot review went live, the CEO of the company wrote me a threatening email telling me to take down my review "or else". I said, or else what, and I refused.

He sent me a 1 word response: scumbag.

Then, April 29th, 2023, he sent me another threatening email with the subject line "Your reputation on Facebook & Google Maps". This email said I better remove this review or "Sadly, due to your actions, I must say: two (or A LOT MORE can play that game) - so you might want to call a truce on that by removing that false review, otherwise our response will have irreversible consequences."

He also left a fake Facebook review for my other company.

Thankfully Trustpilot has support for consumers who are being bullied and threatened (I guess I'm not the first) so I am confident that this will be dealt with appropriately.

If you need a top-notch bespoke media company to assist you, this is who you should choose! Communication was effortless and some of the project turnarounds were in less than 24 hours. I can honestly say that every job with the Sitetrail team has been better than expected, and I will definitely be rehiring them again!

I had a wonderful experience with the Sitetrail team. I received amazing media coverage within a very short timeframe. The content was well written and edited. Looking forward to working with this team again in the future.

What an amazing experience, service is A1 and would definitely recommend!! Keep up the awesome work 👏🏼💪🏽‼️

Very pleasant experience. They gained my trust and will definitely use again. Thank you very much

Really glad my expectations were exceeded beyond anything I expected. Have a great day.

Great experience working with Sitetrail
Thank you Adriaan and staff!

Quality of content writing is amazing. Thanks so much!

This agency helped me a lot to get real media coverage. They exceeded my expectations and I ended up getting verified on Instagram shortly after.