SiteCountry Reviews 

187
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the company's hosting plans, often finding them to be a great decision for their websites. Reviewers frequently highlight the support team for being helpful, friendly, and providing quick solutions and responses to their queries. However, some customers also noted significant issues with service reliability, including frequent website downtime, server vulnerabilities, and data issues. A number of people experienced unresponsive customer support, with messages and tickets often ignored or receiving generic replies without resolution, and live chat sometimes unavailable. Additionally, some reviewers mentioned difficulties accessing their cPanel and unresolved refund requests.

What people talk about most

Service

People report ambiguous experiences with service, with some customers initially confident due to advertised... See more

Website

Customers consistently note negative experiences with website hosting, with many reporting that their... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service, often describing it as unreliable,... See more

Response time

Clients share negative opinions on response time, with many reviewers reporting no response or unreasonable... See more

Staff

Users describe ambiguous interactions with staff, with some reviewers praising the team as great, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using SiteCountry since 2022 and found that they have unmatched light-speed servers at very reasonable rates. Just an amazing hosting provider. Support is cool and solves all issues within... See more

Rated 5 out of 5 stars

"Switching to Site Country was the best decision for my website. Great uptime, excellent speeds, and very affordable plans. The interface is beginner-friendly, and the support is always there when you... See more

Rated 5 out of 5 stars

we are very happy by your heartfelt support . always we have been getting nice communication and best support by the team of sitecountry. thank you very much.


Company details

  1. Web Hosting Company

Written by the company

SiteCountry offers the best price to performance ratio out there with our 100% SSD servers, Professional technical support, Free CDN & SSL topped up with multiple server locations to choose from. Unmatched performance guaranteed!


Contact info

3.0

Average

TrustScore 3 out of 5

187 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(187)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good and friendly support

Very good and friendly support
i switched from reseller club bcz of poor support and issue with hosting on daily bases. here its all smooth plus customer support is awesome
(after 1 year of use)

13 June 2025
Unprompted review
Rated 1 out of 5 stars

Very Poor Support and Frequent Downtime – Not Recommended

I have been using SiteCountry hosting for a year now, and I’d like to share my honest experience. Almost every week, 4 to 5 times, all of my hosted websites go down without any notice. When I reach out to live support, they talk for a few minutes and then tell me to raise a support ticket. Once the ticket is raised, no one replies for days.

You keep waiting, hoping that someone will respond and solve your issue — but it never happens. Sometimes you wait for 1 to 2 days without any proper response or resolution. If you again try to talk to live support, they will just apologize and say “Your issue will be resolved soon,” but nothing actually happens.

If you are planning to take their hosting just because it's cheaper, you can go ahead, but never expect good support from them. Their service is unreliable, and customer care is extremely poor. I’m very disappointed and would not recommend SiteCountry to anyone looking for reliable hosting and proper support.

29 May 2025
Unprompted review
Rated 1 out of 5 stars

Very Bad Hosting enka support system…

Very Bad Hosting enka support system bahut hi kharab hai ense live chat me kuchh bhi puchho jo problem ati hai sirf enka ek hi jawab hota hai ticket bharo aur waha pe reply bahut samay baad ata hai

mera recomention yehi rahega ki koi organic site enki hosting pe mat karna nhi to kab site band rahegi apko pata hi nhi lagega aur apki site puri tarh se band baja denge ye log

yadi aap social traffic se kar rahe ho to lene ke bare me soch dsakte ho lakin hosting apko bahut pareshan kar degi

me 2 sal se use kar rha hu pahle teligram pe support diya karte the vo achha tha jab bhi reply ata turant notification aa jata tha lakin ab enke support system me kab reply ayega apko pata hi nhi chalega

me to enki hosting se apni sitye ko hata liya hai

lakin enki thodi tarif bhi kar deta hu ye kam paise me jyada traffic ko jhel lete hai

lakin site kab band rahegi vo koi bharosa nhi hai mahine me 3-4 bar to pakka hai usase kae guna apka revanue me loss ho jayega aur site ki band baja denge

baki apke hosting ko average man sakta hu lakin support system ko aur bahatar karde to jyada achha rahega

aur jo live chat me banda bhaitha rahata hai usko bhi kucch gyan ho jaye to jyada achha rahega vo pura bewkuf inshan hai chhoti si problem ka ticket bharwata hai

7 March 2025
Unprompted review

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