SIRRI Reviews 

195
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product quality, describing items as stunning, well-made, and accurate in sizing. Many people highlight the exceptional customer service, noting the team is helpful, responsive, and efficient. Reviewers also appreciate the quick and prompt delivery service, often receiving their orders rapidly. However, some customers noted occasional product quality issues, such as items arriving with defects like missing zips or pen marks, or seams coming undone. Others experienced inconsistent sizing, with some products running large or having non-adjustable features, and a few received incorrect or incomplete orders.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the excellent quality of... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the excellent quality... See more

Customer service

Users describe positive interactions with customer service, often highlighting it as amazing, outstanding,... See more

Order

People report ambiguous experiences with order, with many finding the ordering process easy and delivery... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sirri staff are very helpful and kind. My order was lost by the post, but the Sirri team handled the situation immediately and resolved it with next-day delivery. They are attentive, patient, and grea... See more

Rated 5 out of 5 stars

Sirri is a company that takes their customer service very seriously. They went above and beyond for me when I faced a refund issue(which was a fault of my own but they put me at ease and solved the... See more

Rated 5 out of 5 stars

Great experience with this seller which I'd never actually heard of before. I was initially a touch suspect, due to the cheap pricing and the free P&P and the free returns. As it all sounded a bit too... See more

Rated 5 out of 5 stars

What made the experience so wonderful on Sunday 19th was the welcome and all the help and advice given. The quality of the suit and other extra items brought for my son party, and proms. I would highl... See more


Company details

  1. Wedding Store
  2. Children's Clothing Store

Written by the company

UK's No.1 for Childrens' Formal & Casual Wear Online


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

195 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(195)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Paid for 5 piece suit set, received 3 piece with missing trousers. They refuse to fix the issue.

I bought 2 suits sets back in June, for my brothers, for school. Sirri messed up one of them. Received both sets in July. I have not fully checked if all the items are present, I assumed everything I paid for was in there. Left them in the box and sent it to my parents. They received the box yesterday and said one of the suits have 3 pieces instead of 5, with 1 of the important piece missing which are the trousers. First of all, their suit set is advertised as jacket, waistcoat and trousers as main, plus 2 additional items if you opt for 5 items set. No, I don't think this is a mistake and I can't understand it. If you advertise it in a way, but send the incomplete set, with completely different items. Who is sending a suit set without the trousers? They will not do anything about it claiming the 30 days policy, which doesn't make sense since it's covering just the delivery and return part, not the cases in which they sent something with missing pieces. Awful experience. They are not willing to sort the issue on their side since it's their fault. Will never buy again from them and I am not recommending this shop to anyone.

23 August 2022
Unprompted review
SIRRI logo

Reply from SIRRI

The order was placed on the 19th of June and it was delivered to customer on the 21st of June.

How come that a parcel , is not checked at the reception!! Have you not even tried if it would fit or not ? Which company will reply to such a claim after 2 months!!

we all believe that every seller has a policy, and customers should respect it and take it into their consideration.

As vip 5 stars seller in yotpo, truspilot , Amazon, top rated seller on ebay , and star seller on etsy, we consistently provide a great level of customer service.

We would definitely have helped in this issue in the customer's favour. Of course within our policy frame time or maybe more , but not claiming this issue after 2 months , and blaming our service where the mistake is the customer mistake.

We try to get things right and constantly work to maintain the level of service we provide

Best regards.
Sirri customer service.

Rated 5 out of 5 stars

Excellent and professional service

Excellent and professional service..I was having issues regarding my online banking and order just wouldn’t go through but with Nes’s help and Step by step they resolved the issue. Also Nes would dispatch the order first class.
Thank you once again for being very calm and professional

18 August 2022
Unprompted review
Rated 5 out of 5 stars

Amazing suits and amazing aftercare customer care

I been having absolute mare with the men asking for their sizes and then it's too small, Sirri customer service have come above and beyond to help me rectify the size issues.. I can't thank them enough. Amazing company and I would highly recommend them to anyone looking for a suit. Just amazing. And there suits are also amazing quality too and get very reasonable price.

10 August 2022
Unprompted review
Rated 5 out of 5 stars

I needed a suit for my son for…

I needed a suit for my son for graduation and I wasn’t familiar with this brand but I took the chance and I’m glad that I did!
The suit was amazing and my son was loving all of the compliments he was getting.
Thank You!

21 July 2022
Unprompted review
Rated 5 out of 5 stars

I ordered 3 suites for my sons .They…

I ordered 3 suites for my sons .They arrived promptly. Superb quality, one suit was too big arranged an exchange that was done in a couple of days .I would recommend this company to anyone
William Powell.

26 June 2022
Unprompted review
Rated 5 out of 5 stars

These guys are amazing

These guys are amazing. Bought a waistcoat outfit that looked beautiful and high quality but ended up to be too large when our son tried it on. Returned it free of charge without any hassle. The team were so kind and helpful throughout. They made every effort to send out a smaller size to us as soon as possible so that we had it in time for the wedding. Outstanding service. Well done. Will definitely recommend and use Sirri.

22 June 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service and lovely suit

I was panicking about the shipping time so I called and spoke to Lena who very kindly arranged to upgrade my order to 24 hour tracked with Royal Mail. The tuxedo arrived the next day and it fits perfectly. My son will look very handsome at his primary prom. I can’t recommend Sirri enough for the wonderful service I received.

18 June 2022
Unprompted review
Rated 4 out of 5 stars

Some difficulties, hopefully resolved by helpful customer service staff

Had difficulties with the website, and left a bad review. SIRRI contacted us to ask if they could assist and offer a discount if we changed the review and make the order - management had apparently come down on marketing over it. We managed to order via Paypal meantime I called to confirm I would amend the review and accept the small refund, and they advised they were holding the order back until we called. I'm annoyed they held the order which we had made separately. All sorted now, just waiting on delivery. Have to say their customer service people are very proactive in dealing with the issue, and were easy to contact, so I've amended the review to reflect this. Also in response to Sirri's comments - the billing and shipping addresses did match. We suspect it is because we have no house number (just a name) and their system cannot handle that.

14 June 2022
Unprompted review
SIRRI logo

Reply from SIRRI

Hi Miriam,

Thank you for reconsideration on your feedback.

Kindly note that as we explained to yourselves previously, payment difficulties that you had on our website was because of FRAUD protection.

As it states in our FAQ, If a customer's address linked to their bank account does not match to the shipping address, our Fraud protection system rejects the payment.

Even though, we are losing sales, and are receiving negative reviews as we see in this example, simply because our aim is to protect people’s hard-earned money. On our website, we have this system to prevent stolen cards from being used, even though we will be losing some genuine customers.

We have contacted you and offered a discount for the inconvenience caused out of our control while our system is protecting people's stolen credit cards and identities. We are intended to offer good customer service and to run our business with a work ethic.

Regards

Rated 5 out of 5 stars

Suit was great quality and arrived…

Suit was great quality and arrived quickly. Had to change order but was given excellent customer service by the customer service team could not fault them one bit, great at getting back to you. Lena Mike Nes were great.
Fantastic company for ordering for a special occasion I would highly recommend them.

2 June 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous customer service

I ordered and unfortunately my items were lost I emailed the company and I received my items that had been misplaced within a few days, i really appreciate the effort that the company put in to sorting this out for me.

Also my boys look amazing in the suits.

31 May 2022
Unprompted review
Rated 5 out of 5 stars

Thank you for the beautiful clothes and…

Thank you for the beautiful clothes and great customer service
We had ordered suits for our sons (9 and 7 years old) and the suits were beautiful and very good quality. The international delivery was very fast. The customer service is great as well, they reply fast and kindly try to help with any questions/queries. Thank you!
We will certainly be buying more clothes from the online shop.

31 May 2022
Unprompted review
Rated 5 out of 5 stars

Received my sons suit within a couple…

Received my sons suit within a couple of days of ordering. Suits amazing! Had a little issue with the shirt I ordered sent Lena an email which she replied to straight away issue sorted there and then great service. Will definitely order again.

26 May 2022
Unprompted review
Rated 5 out of 5 stars

Had a great experience!!

Had a great experience with these guys!! Such a good selection of high quality suits… I ordered several for a wedding and they were all superb quality. Some of the Father and Son suits, unfortunately the child sizes were larger and wider than anticipated, I contacted them and had responses in a timely manner, good courteous and helpful replies from Del! Would definitely recommend them to anybody who wants an excellent service!

26 May 2022
Unprompted review

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