Sirius Home A/S Reviews 868

TrustScore 4 out of 5

4.0

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Rated 2 out of 5 stars

My oh my... The prices for the candles and fairy-lights is very high for the quality offered. The Christmas lights stopped working after one season and the small tea candles last exactly two days on... See more

Rated 5 out of 5 stars

Service perfect, e-mail in English would be better. Kind regards, Christine

Rated 5 out of 5 stars

Fantastic candles. Super fast international delivery. My second purchase- so clearly I love the products!


Contact info

  • Engholm Parkvej 3-5, 3450, Allerød, Denmark

  • sirius.dk

4.0

Great

TrustScore 4 out of 5

868 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Not what I thought I payed for

I bought it online and from the description I understood that it included the remote control, but that wasn’t the case. I complained by email and they were not very nice, to put nicely.. I won’t purchase anything from them anymore.

14 April 2024
Sirius Home A/S logo

Reply from Sirius Home A/S

Dear customer,
We are sorry if you have found our description to be insufficient on the website.
The remote control is normally not included with the products, as the cost then would be higher for each item. Many of the Sirius customers buy several products year after year, and you actually only need 1 x remote to control 95% of our collection. Sirius furtherly have a strategy aiming at sustainability, and these underlines (in our opinion) the need to keep the remote separately.
We will send you a separate e-mail with further comments.
Best regards
Sirius Home A/S / - Kent

Rated 2 out of 5 stars

My oh my..

My oh my... The prices for the candles and fairy-lights is very high for the quality offered. The Christmas lights stopped working after one season and the small tea candles last exactly two days on the four hours option, so 8 hours of battery life!!! Very very wasteful...

The 'Sirius Sara' candles with AA batteries are decent, if one buys rechargeable batteries especially.

5 October 2023
Unprompted review
Rated 1 out of 5 stars

Absurd SCAM

Absurd. They sent the wrong package with with suspicious TCH tests and REFUSED to give me back my money,

I obviously throw it out as long as I didn't want to drive around "suspicious".

The damage they caused me it's insane and I lost 100 dollars. Be carful

13 October 2023
Unprompted review
Rated 1 out of 5 stars

No fruits after 1,5 months of waiting....

They delivered late and the 2 grow kits I received where not fruitful although following the protocols they share with you. I have been growing for years and never got that disappointed And the customer service does not care.
I would go for other much better shops, with better quality and moreover great customer service.

19 August 2023
Unprompted review
Rated 1 out of 5 stars

They need a new web platform & service, it is terribe

Called customer service 3X as the international website was not working to place orders. The first 2 times I spoke to someone and was promised a callback when they couldn't resolve the issue. Callback never came either time. Finally on third time calling, I was able to connect with someone who could help me. Since I placed the order, there is no communication about when it will arrive.

30 August 2022
Rated 1 out of 5 stars

I will not be buying from company…

I will not be buying from company again. After placing an order for the UK your website SHOULD have informed buyers that they were unable to fulfil the order. Your system took the money. Now the credit you give back is not the value which was taken from my bank.
Thank you for nothing and I’m down in pocket. I won’t ever be placing another order.

27 January 2021
Rated 1 out of 5 stars

First time I order

First time I order , wrong delivery. I did not get my items in the package at all. Have written to Sirius today, still awaiting to hear from them.

27 January 2021
Sirius Home A/S logo

Reply from Sirius Home A/S

Dear breda,

Will you please write me at info@siriushome.dk, then I will personally help you.

Kind regards
Jesper

Rated 1 out of 5 stars

You have cancelled my order

You have cancelled my order, not pleased.

Ian Boyce.

27 January 2021
Sirius Home A/S logo

Reply from Sirius Home A/S

Dear Ian,

I am sorry for your review. Could you please write me an email at info@siriushome.dk, then I'll see if there is somtehing I can do.

Regards
Jesper

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