I was looking specifically for PFAS free cookware to replace non-stick pans. Siraats pans had surfaced as a good candidate and the website was convincing. The pan arrived a few days ago and was immedi... See more
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Review summary
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The titanium pan I purchased worked well for only about 3 months after which it started to stick significantly. I contacted customer service who requested photos which i complied with. They responded... See more
Company replied
It rarely happens these days especially with AI Chat/Summit a ticket etc when you really need a Caring Positive Genuine Human touch-Response to ongoing delivery issues. I really rate Hannar at Siraa... See more
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From my experience in last few days I have to say Siraat should be given Customer Service Excellence Award. Apart from email replies being almost instant (even continuing through Sunday!) they have re... See more
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Company details
Written by the company
Discover SiraatsKitchen – the leader in premium titanium cutting boards and sustainable kitchen accessories. Elevate your cooking with durable, eco-friendly, and stylish kitchen tools designed for modern homes. Shop now for innovative solutions that combine health, quality, and elegance.
Contact info
United States
- Support@siraatskitchen.com
- siraatskitchen.com
3.4
Average
1K reviews
Replied to 91% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Frying pan…
Very pleased with the order and was kept up-to-date with the progress. Surprised there was no product markings on the base though.
24 April 2026
Unprompted review
Reply from Siraat
Hello Valerie,
Thank you very much for your feedback!
We’re delighted to hear that you’re pleased with your order and that you felt well informed throughout the delivery process. We also appreciate your note regarding the markings on the base thank you for sharing that with us.
We truly appreciate your support!
Aika – Siraat Support
Still to get used to using new oan
25 April 2026
Unprompted review
Reply from Siraat
Hello Richard,
Thank you for your feedback!
It’s completely normal to take a little time to get used to a new pan, and we hope you continue to enjoy it as you become more familiar with it.
We truly appreciate your support!
Aika – Siraat Support
Beware it s a scam
Beware it s a scam - The pans are not of a good quality especially given the price. I spent 280 euros for two pans (28 and 30 cm) and both revealed to be way below standard and underperforming compared to what was advertised. They recommend an impractical and rather inconvenient process for use and non stick performance ( pre- heat - add water then cooking oil - and then finally cook), which - however- doesn’t guarantee non stick. In fact it doesn’t work! What is most frustrating is that their return policy is conditional on the customer demonstrating that the pans are defective. They asked for pictures twice and then they were not satisfied and started asking for a video essentially trying to avoid the return and refund. Nowadays, when most online purchases allow for free return, this is just ridiculously fraudulent. On top of that they don’t disclose where the pans are manufactured. Terrible experience.
26 April 2026
Unprompted review
Reply from Siraat
Hello Francesca,
We’re sorry to hear that your experience did not meet your expectations.
We understand how frustrating this situation must feel, particularly regarding the product performance and the return process. Our support team reviews each case individually and may request photos or videos to better understand the situation and assess it fairly.
We regret that this process felt inconvenient, as our intention is always to provide a clear and supportive experience for our customers.
Our team remains available should you wish to have your case reviewed again or require further assistance.
Aika – Siraat Support
The pan is very good quality
The pan is very good quality , and the customer service was great , good communication
21 April 2026
Unprompted review
Reply from Siraat
Hello Mai,
Thank you very much for your kind feedback!
We’re delighted to hear that you’re happy with the quality of the pan and that you had a great experience with our customer service and communication.
We truly appreciate your support!
Aika – Siraat Support
The pan looks good and performs well in…
The pan looks good and performs well in its first week of use.
Delivery seemed slow.
24 April 2026
Unprompted review
Reply from Siraat
Hello Keith,
Thank you very much for your feedback!
We’re glad to hear that you’re happy with the look and performance of the pan in your first week of use. We also appreciate your patience with the delivery and understand that it may have felt slower than expected.
We truly appreciate your support!
Aika – Siraat Support
So glad I made the investment
My pan arrived much sooner than I imagined it would. It's great to cook with and easy to clean. So glad i made the investment.
25 April 2026
Unprompted review
Reply from Siraat
Hello Jackie,
Thank you so much for your kind feedback!
We’re delighted to hear that your pan arrived sooner than expected and that you’re enjoying both its performance and ease of cleaning. It’s great to know you feel it was a worthwhile investment.
We truly appreciate your support!
Aika – Siraat Support
I love my new pan
I love my new pan. It looks good, cooks good and cleans good too.
Would highly recommend ❤️
21 April 2026
Unprompted review
Reply from Siraat
Hello Nicola,
Thank you so much for your lovely feedback!
We’re delighted to hear that you’re enjoying your pan from how it looks to how it performs and cleans. It means a lot to us that you would recommend it!
We truly appreciate your support ❤️
Aika – Siraat Support
Titanium chopping board scratches easily
The titanium chopping board scrunchies easily. This is not what I expected.
24 April 2026
Unprompted review
Reply from Siraat
Hello Tony,
Thank you for your feedback, we’re sorry to hear that this was not what you expected.
It’s completely understandable to notice surface marks with use, as any cutting surface will develop scratches over time due to regular contact with knives. The key difference lies in how the material handles wear, and titanium is designed to minimize deep scarring and maintain its durability and hygiene over the long term.
We appreciate you sharing your experience and perspective.
Aika – Siraat Support
Phenomenal Customer Experience
Absolutely phenomenal customer experience all throughout. Communication was clear and professional from start to finish. The entire team showed genuine care and great patience, and took the time to understand exactly what was needed until we found the best solution. Makes all the difference really, highly recommend!
Special shoutout to Jen, thank you.
23 April 2026
Unprompted review
Reply from Siraat
Hello Aya,
Thank you so much for your incredible feedback!
We’re truly delighted to hear that you had such a positive experience with our team and that the communication and support made a difference. Providing genuine care and taking the time to find the best solution is very important to us.
Jen will be especially happy to hear your kind words, thank you for the shoutout!
We truly appreciate your recommendation and support!
Aika – Siraat Support
We cooked the best omelette we have…
We cooked the best omelette we have ever eaten when we used the pan for the first time. Cleaning the pan afterwards was so easy.
20 April 2026
Unprompted review
Reply from Siraat
Hello Graham,
Thank you so much for your wonderful feedback!
We’re delighted to hear that your first omelette turned out so well, that’s always a great test for any pan! It’s also great to know that cleaning was quick and easy.
We truly appreciate your support!
Aika – Siraat Support
Great product backed by outstanding customer service
Great product backed by outstanding customer service. We had an issue and they replaced it immediately. Could not ask for more. Highly recommended. 👍
23 April 2026
Unprompted review
Reply from Siraat
Hello Bruce,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re enjoying the product and that our team was able to resolve the issue quickly for you. Providing reliable support is very important to us.
We truly appreciate your recommendation and support!
Aika – Siraat Support
Siraatskitchen customer service are…
Siraatskitchen customer service are probably the best I have ever come across
23 April 2026
Unprompted review
Reply from Siraat
Hello Richard,
Thank you so much for your kind words!
We’re truly delighted to hear that our customer service made such a positive impression, it means a lot to us.
We truly appreciate your support!
Aika – Siraat Support
Quality not only in pans.
We recently (in Jan) ordered a complete set of Siraat's cookware and were very pleased with the quality of the material. Unfortunately, I landed in the hospital and we could not use all of the various pans until this month. We found that the Crêpe Pan Prodid notsit flat on our induction stove and that the handle was not assecure as it should have been.
A quick Email to the service support, a return mail requestion pictures/videos, sent that back and received a very nice mail stating that the replacement pan was underway.
It’s nice to find a company that honors their promises, and with a commitment to keep the customer satisfied.
One additional note, we put a pan in the dishwasher for the first time yesterday, up until now, we only washed by hand, and it came out absolutely beautifully.
Howard Lawrence
Bayer, Germany
9 April 2026
Unprompted review
Reply from Siraat
Hello Howard,
Thank you so much for your thoughtful and detailed feedback!
We’re very sorry to hear about your recent hospitalization and hope you’re doing well. We truly appreciate you taking the time to share your experience.
We’re glad that our team was able to assist you quickly with the Crêpe Pan and arrange a replacement, and it’s wonderful to hear that you’re pleased with the overall quality of the cookware.
Your kind words about our commitment mean a lot to us. We truly appreciate your support!
Aika – Siraat Support
The pans and utensils are gorgeous
The pans and utensils are gorgeous! More importantly, we love the fact that we aren’t ingesting chemicals that typically come with non stick cooking. These are the pans we’ll use for years to come
21 April 2026
Unprompted review
Reply from Siraat
Hello dcampbell,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re enjoying both the look and performance of the pans and utensils, and that they bring you peace of mind while cooking.
We truly appreciate your support and hope they continue to serve you well for years to come!
Aika – Siraat Support
Communicating with the company
Communicating with the company, they were very responsive. When my frying pan arrived, it was packed beautifully and using it, was such a pleasure. Nothing stuck to the pan, despite very little oil. I love it and would recommend it.
21 April 2026
Unprompted review
Reply from Siraat
Hello Anne,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you had a great experience communicating with our team and that you’re enjoying the pan, from the packaging to its cooking performance.
We truly appreciate your recommendation and support!
Aika – Siraat Support
Good product & customer service
I bought this pan because I was tired of wasting money on pans that dont last.
Had it for a couple of weeks now, it does perform well but it's not 100% non-stick. you do need to use some oil or butter to help the non-stick performance. Aside from that the customer service team has been great in responding to my emails and following up with the delivery of the product. would definitely recommend.
22 April 2026
Unprompted review
Reply from Siraat
Hello Amr,
Thank you very much for your thoughtful feedback!
We’re delighted to hear that you’re enjoying the pan and that it’s performing well for you. We also appreciate your honest comments and are glad our customer service team was able to support you and keep you updated throughout.
We truly appreciate your recommendation and support!
Aika – Siraat Support
I ordered a full set of the titanium…
I ordered a full set of the titanium cookware. It arrived in phases. All of it works as stated. It’s also super lightweight. Easy to clean.
1 item arrived damaged and a replacement was ordered instantly and customer services were in touch the entire time. Highly recommend
21 April 2026
Unprompted review
Reply from Siraat
Hello Lauren,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you’re enjoying the full cookware set and that it’s meeting your expectations in terms of performance, weight, and ease of cleaning. We’re also glad we were able to resolve the issue quickly and keep you updated throughout.
We truly appreciate your recommendation and support!
Aika – Siraat Support
Worth it!
The packaging was really nice. And we use it everyday, the product is very durable, light weight, and easy to clean.
Thank you!
20 April 2026
Unprompted review
Reply from Siraat
Hello Frank,
Thank you so much for your kind feedback!
We’re delighted to hear that you’re enjoying the pan for everyday use and that it’s meeting your expectations in terms of durability, ease of use, and cleaning.
We truly appreciate your support!
Aika – Siraat Support
Doesn’t live up to the hype
I was super excited to receive my pans. I invested my Christmas money as a middle age treat, deciding on this company after weighing up the marketing of Siraat kitchen and two competitors. Siraat kitchen won out with great marketing and promise. Unfortunately the pans have not lived up to the hype. I follow the instructions to the letter and each time I use them I’m equally disappointed, frustrated and flummoxed. I just don’t understand - everything sticks. Everything burns. And yet nothing cooks. Ugh.
31 January 2026
Unprompted review
Reply from Siraat
Hello there,
We’re sorry to hear that your experience did not meet your expectations.
We understand how disappointing and frustrating this must feel, especially after looking forward to using the pans. Cooking performance can sometimes vary depending on factors such as heat level, stovetop type, and preparation, even when following the recommended steps.
Our support team would be happy to work with you and provide guidance to help improve your experience. Please feel free to contact us so we can assist you further.
Aika – Siraat Support
Amazing product
Amazing product, healthy and made to last a lifetime.
Customer service outstanding.
15 April 2026
Unprompted review
Reply from Siraat
Hello Angelo,
Thank you so much for your amazing feedback!
We’re delighted to hear that you’re enjoying the product and that it meets your expectations in terms of quality and longevity. It’s also great to know that our customer service made a positive impression.
We truly appreciate your support!
Aika – Siraat Support
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