The titanium pan I purchased worked well for only about 3 months after which it started to stick significantly. I contacted customer service who requested photos which i complied with. They responded... See more
Company replied
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Review summary
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I intend to buy the mini with lid and spatula, but accidentally pressed wrong buttons (yes...more than once) to double the order plus another special offer. The customer service team is responsive to... See more
Company replied
I’m enjoying my new Siraat frying pan, knowing I am not exposing myself to “forever chemicals.” Just follow the simple instructions on how to use the pan correctly and you’re set. It took several day... See more
Company replied
From my experience in last few days I have to say Siraat should be given Customer Service Excellence Award. Apart from email replies being almost instant (even continuing through Sunday!) they have re... See more
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Company details
Written by the company
Discover SiraatsKitchen – the leader in premium titanium cutting boards and sustainable kitchen accessories. Elevate your cooking with durable, eco-friendly, and stylish kitchen tools designed for modern homes. Shop now for innovative solutions that combine health, quality, and elegance.
Contact info
United States
- Support@siraatskitchen.com
- siraatskitchen.com
3.4
Average
1K reviews
Replied to 91% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Positive Response Siraat has Panned it!!
It rarely happens these days especially with AI Chat/Summit a ticket etc when you really need a Caring Positive Genuine Human touch-Response to ongoing delivery issues. I really rate Hannar at Siraat for restoring my faith with that with an outstanding Caring Response & Hopefully to be Resolved.
Thank You
Mr John Oddy
9 April 2026
Unprompted review
Reply from Siraat
Hello Mr Oddy,
Thank you so much for your kind and thoughtful feedback!
We’re delighted to hear that Hannah was able to support you and provide the care and attention you needed, she will be very happy to hear your kind words.
Providing genuine, human support is very important to us, especially when resolving delivery concerns, and we’re glad we could help restore your confidence.
We truly appreciate your support and look forward to resolving this fully for you.
Aika – Siraat Support
Seduced by Siraat's marketing (Updated)
Seduced by Siraat's marketing, I bought one of their expensive frying pans. Now I may be at fault, but as a non-stick pan I find it an abject failure - almost everything sticks. Beautiful and clearly very well made, yes, but I could buy several non-stick pans at the supermarket for the cost of this one.
Following my review above, the company contacted me and as the pan had a fault, then chose to replace it free of charge. First class customer service - I am a happy bunny - thank you !
20 March 2026
Unprompted review
Reply from Siraat
Hello John,
Thank you for your feedback, we’re sorry to hear that your experience did not meet your expectations.
We appreciate your honest comments, and we understand how disappointing this can be. Cooking performance can sometimes vary depending on factors such as heat level, stovetop type, and preparation, which is why our team is always available to provide guidance and help achieve the best results.
We’re glad to hear that you found the pan well made, and we would be happy to assist you further if you’d like support with your experience.
Aika – Siraat Support
So disappointed in these pans
So disappointed in these pans. I genuinely was excited to get them and they took a while to be delivered, and then when I used them they are NOT NON STICK. They stick and you have to scrub for ages to get it off the pan. This is such false advertising. I will be requesting a refund. This product is not as described.
9 April 2026
Unprompted review
Reply from Siraat
Hello Elizabeth,
We’re sorry to hear that your experience did not meet your expectations.
We understand how frustrating this must have been, especially after waiting for your order. Cooking performance can sometimes vary depending on factors such as heat level, stovetop type, and preparation, particularly during the first uses.
Our support team would be happy to review your case and assist you further. Please feel free to contact us with your order details so we can help accordingly.
Aika – Siraat Support
I've only tried the pan once so I still…
I've only tried the pan once so I still don't know much but it did stick a lot...wasn't it supposed to be a NON-STICK PAN ?
9 April 2026
Unprompted review
Reply from Siraat
Hello Pescetto,
Thank you for your feedback, we’re sorry to hear that your first experience did not meet your expectations.
Cooking results can sometimes vary depending on factors such as heat level, stovetop type, and preparation, especially during the first uses. Our team would be happy to guide you through a few simple steps to help you achieve the best results.
Please feel free to reach out to us with your order details so we can assist you further.
Aika – Siraat Support
The full refund provided
There were some issues during the process, including delays in communication and concerns regarding the returned items. However, the team handled the situation professionally and worked quickly to resolve it.
I appreciate their support and the full refund provided.
9 April 2026
Unprompted review
Reply from Siraat
Hello Tsedendolgor,
We’re sorry to hear that you feel this way about your experience.
Our support team has been in contact regarding your return, and we have been reviewing your case to understand the current status of the parcel.
We understand how frustrating this situation must be, and we regret that the experience has not met your expectations. Our team remains available and is continuing to assist you in resolving this matter.
Aika – Siraat Support
Mistake fixed quickly
The whole issue was completely my fault, knowing that i explained what i thought had happened and contacted the team right away. I'm sure they laughed on their end, (which I would have) but quickly took my situation for action. Greatly appreciated.
I will be ordering again real soon.
7 April 2026
Unprompted review
Reply from Siraat
Hello Jesse,
Thank you so much for your kind and honest feedback!
We truly appreciate you reaching out, and we’re glad we could assist you quickly. No worries at all, these things happen, and we’re always happy to help.
It means a lot to us that you’ll be ordering again, and we look forward to serving you soon!
Aika – Siraat Support
It appears to be a great product
It appears to be a great product, safe and effective for a variety of cooking needs. You do a great job in communicating about the expected and actual delivery, and this is appreciated.
3 April 2026
Unprompted review
Reply from Siraat
Hello Jerry,
Thank you very much for your kind feedback!
We’re delighted to hear that you’re happy with the product and that our communication around delivery met your expectations. Keeping our customers informed every step of the way is very important to us.
We truly appreciate your support!
Aika – Siraat Support
Siraat Kitchen Titanium Hammered Pan Pro Standard
The pan exceeded expectations. Best kitchen tool in its category that I own. Customer service matches the product as in exemplary!
8 April 2026
Unprompted review
Reply from Siraat
Hello Ron,
Thank you so much for your wonderful feedback!
We’re delighted to hear that the pan exceeded your expectations and that it stands out among your kitchen tools. It’s equally great to know that our customer service matched that experience.
We truly appreciate your support!
Aika – Siraat Support
Great product and service
They have great quality products.
I had an issue with one, and after contacting them they immediately sent me a replacement.
20 February 2026
Unprompted review
Reply from Siraat
Hello Hadi,
Thank you very much for your kind feedback!
We’re delighted to hear that you’re happy with the quality of our products and that we were able to resolve the issue quickly for you.
Providing reliable support is very important to us, and we truly appreciate your support!
Aika – Siraat Support
Siraat is a company with integrity!
When I received my pizza steel I was so excited to start using it. When I rinsed it I noticed the steel integrated handle had a deformed part that was sharp, making it unsafe to use. I contacted the company, took a couple of pictures to show the issue, and they immediately put a replacement pizza steel into the system for delivery to me with no extra charges and no hassle. I received my second pan, which is perfect, and started using it right away. It is a nice weight steel that isn't too heavy nor is it a flimsy one. It is a great pan I'm very happy to have in my kitchen!
6 April 2026
Unprompted review
Reply from Siraat
Hello Patricia,
Thank you so much for your thoughtful feedback!
We’re very glad we were able to resolve the issue quickly for you and that your replacement pizza steel met your expectations. It’s great to hear that you’re now enjoying using it and that it has found a place in your kitchen.
We truly appreciate your trust and your kind words, they mean a lot to our team.
Aika – Siraat Support
Real people in Customer Service
I was surprised with how quickly Siraat responded to my email; they were attentive to my relatively minor concern/question, and it was clear they were willing to work toward resolution to ensure I am completely happy with my purchase. I believe I was interacting with a real person; I didn't receive a form letter or a 'bot' response. I also received the info I needed to be completely happy with my purchase.
6 April 2026
Unprompted review
Reply from Siraat
Hello Arden,
Thank you so much for your thoughtful feedback!
We’re delighted to hear that you had a positive experience with our customer service and that your concern was handled promptly and attentively. Providing genuine, helpful support is very important to us, and it means a lot to know this came through in your experience.
We truly appreciate your support and are glad we could help!
Aika – Siraat Support
LOVE THE PANS
6 April 2026
Unprompted review
Reply from Siraat
Hello Teresa,
Thank you so much for your amazing feedback!
We’re delighted to hear that you love the pans, that means a lot to us!
We truly appreciate your support!
Aika – Siraat Support
The quality and look of the apron was…
The quality and look of the apron was excellent, we are delighted with it.
2 April 2026
Unprompted review
Reply from Siraat
Hello Pieter,
Thank you very much for your kind feedback!
We’re delighted to hear that you’re happy with the quality and look of the apron.
We truly appreciate your support!
Aika – Siraat Support
Great communication
Great communication throughout the process from placing my order to receiving the product. Helpful tips were communicated quickly when I needed assistance.
Thank you!
5 April 2026
Unprompted review
Reply from Siraat
Hello Dan,
Thank you very much for your kind feedback!
We’re delighted to hear that you had a smooth experience from order to delivery and that our team was able to provide helpful support when you needed it.
We truly appreciate your support!
Aika – Siraat Support
Scammers who know how to play the system.
Seen on Facebook. Ordered at 21:32 on a Saturday night. Then read the reviews. Emailed to cancel order at 00:35 Sunday morning. Got a quick reply to say their cancellation policy ended 1 hour after ordering confirming they are exactly behaving like the one star reviews. It’s not like they’ve asked a bespoke cake I’ve ordered it’s a drop shipping pan that they have hardly posted in a few hours. Kants of the highest order. Their policy’s don’t align with UK law and hopefully my barclaycard will be some defence. They even have a policy you can’t reject the order. Shameful.
Order number 240099638
This response below is shameful rubbish playing up to their scam.
The same pan is available
For 1/3rd of
The price elsewhere with similar reviews.
3 April 2026
Unprompted review
Reply from Siraat
Hello Mark,
We’re sorry to hear that you feel this way about your experience.
We understand your concern regarding the cancellation request. As outlined in our policy, cancellations are available within a limited timeframe after an order is placed, as orders are processed quickly to ensure timely dispatch.
We regret that this did not meet your expectations. Our goal is always to provide a clear and transparent process for all customers.
Our support team remains available should you wish to discuss your order further or explore possible options.
Aika – Siraat Support
The delivery process was horrible
The delivery process was horrible. For two weeks as I tried to track my package it just said there was no information. This quite frankly made me think that I had been ripped off. I will say that Jen in customer service was very helpful answering my inquiries. They used some unknown delivery service GoFo of something like that. When the delivery occurred, the package was thrown (I heard it land) onto our walkway a good 25 feet from the front porch left out in plain sight to be stolen, if, we were not at home when we arrived. I think I would probably not purchase from them again as they are in the Netherlands. we have only used the product once to date, so the quality remains to be determined.
31 March 2026
Unprompted review
Reply from Siraat
Hello Larry,
We’re sorry to hear about your experience with the delivery process and understand how concerning the lack of tracking updates must have been.
We also sincerely apologize for how the package was handled upon delivery, as this is not the standard we expect. We will take this feedback seriously as we continuously review our logistics partners.
We’re glad to hear that Jen was able to assist you during this time, she will appreciate your kind words.
We hope the product meets your expectations as you continue to use it, and our team remains available should you need any assistance.
Aika – Siraat Support
Great survice from saller great helpful…
Great survice from saller great helpful and friendly staff very happy with you all thank you all
1 April 2026
Unprompted review
Reply from Siraat
Hello Leon,
Thank you so much for your kind feedback!
We’re delighted to hear that you had a great experience with our team and found the service helpful and friendly. Your satisfaction means a lot to us.
We truly appreciate your support!
Aika – Siraat Support
Boards are lightweight and do the job
Received titanium boards quickly without any problems
30 March 2026
Unprompted review
Reply from Siraat
Hello Anne,
Thank you very much for your feedback!
We’re glad to hear that your boards arrived quickly and that they’re doing the job well.
We truly appreciate your support!
Aika – Siraat Support
The service provided by Siraats Kitchen…
The service provided by Siraats Kitchen was very prompt, including delivery from Canada to Australia & the quality of the product is exceptional.
I highly doing business with this company
25 March 2026
Unprompted review
Reply from Siraat
Hello Duncan,
Thank you very much for your kind feedback!
We’re delighted to hear that you were happy with both the prompt service and the international delivery, and that the product quality met your expectations.
We truly appreciate your recommendation and your support!
Aika – Siraat Support
Excellent product & great customer…
Excellent product & great customer service
Would buy again
2 April 2026
Unprompted review
Reply from Siraat
Hello Jaimin,
Thank you very much for your kind feedback!
We’re delighted to hear that you’re happy with both the product and our customer service. It means a lot to us that you would choose to buy from us again.
We truly appreciate your support!
Aika – Siraat Support
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