Modern Kitchen Appliances Reviews 

836
TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Would have given 5 stars but long dispatch nearly two weeks to receive order. Item arrived broken, contacted customer service by chat and email and received quick assistance. Sent item back and receiv... See more

Rated 5 out of 5 stars

I was advised that my 1st choice purchase had a manufacturer delay. Modern kitchens offered a number of alternatives, one of which I chose. My second choice was deliverd within 24hrs.

Rated 5 out of 5 stars

Very straightforward and efficient ordering service. Kept me updated re the order and delivery dates. Parcel was extremely well packaged, and the delivery was super fast too. The carrier APC also kep... See more

Rated 5 out of 5 stars

Ordered early on recommendation from reviews. Order delivered on specified date. Blanco sink and tap fitted today and look lovely. Great value. Only gripe is the 2 year warranty which I queried as bla... See more

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4.6

Excellent

TrustScore 4.5 out of 5

836 reviews

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Replied to 50% of negative reviews

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4.6

All reviews

(836)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. Never knew of this company before but I will certainly be recommending them. Simple to order & a very quick delivery.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

The fact that the order went through…

The fact that the order went through without any problems. I had to change the delivery date as I would be on holiday. It came last Wednesday & the driver brought it in to the kitchen for me. I would certainly let people know how good your company is.

29 October 2024
Rated 1 out of 5 stars

3 weeks no response after ordering a product no reply from supplier

I ordered a kitchen hob over 3 weeks ago and till mow have not received it or heard any word from them to say what the update on delivery is they won’t even respond to when I ask for a refund

4 October 2024
Unprompted review
Modern Kitchen Appliances logo

Reply from Modern Kitchen Appliances

Hello
Thank you for contacting us, I'm really sorry about this negative feedback as we do take care of all our customers and we are very attentive to all emails and queries. I was searching through or mailbox but I can't find any email which has not been answered. If we missed your email please contact us again on customer@sink-tap.co.uk , we will assist you immediately. I can't find you on our system as you haven't provided your name on this review. Please get in touch with us and let us help with any query. Thank you

Kind regards
Modern Kitchen Appliances Customer Team

Rated 1 out of 5 stars

BE WARNED

BE WARNED - Don’t buy Blanco products from them. They are NOT authorised Blanco retailers. Blanco will not accept warranty claims and refer you back to Modern Kitchen Appliances- who do not answer any emails about defects/warranty claims and have no phone number. They have no interest in resolving any after sales issues.

12 October 2024
Unprompted review
Modern Kitchen Appliances logo

Reply from Modern Kitchen Appliances

Thank you for your feedback. I'm really sorry about that , from what I can see our team has been in contact with yourself . After checking your case , it look like the claim team was rejected due that mechanical damages aren't covered under warranty terms and conditions.
Kind regards
Modern Kitchen Team

Rated 5 out of 5 stars

Great Service

I bought a lovely mixer tap for my kitchen. It was an excellent price and the delivery was very fast. I had an issue with a missing part, not Modern Kitchens fault, they were very helpful and found a replacement really fast.
Would highly recommend this friendly company

30 September 2024
Unprompted review
Rated 1 out of 5 stars

MKA are not authorised sellers - don’t use them

We bought a blanco sink from MKA for nearly £500 for a new kitchen. When we opened the box to install it was found to have cracks in 3 corners. When we complained we were advised that as we did not report this within 7 days they would not replace or refund. I contacted Blanco who advised me that MKA are not an authorised seller of their products and so their manufacturer guarantee is not available- which it would have been though an authorised seller. The reality is MKA “source” products from who knows where and as such should not be used to save a few pounds - that are not worth it and did not care about customer service.

The response from MKA is incorrect - under the Consumer Rights Act all customers have up to 6 months to reject any item and it is for the retailer to provide the evidence that it was delivered properly and intact which MKA failed to do or even recognise consumer rights. As stated they are a reseller and are not to be as trusted as an authorised retailer of Blanco Sinks.

17 August 2024
Unprompted review
Modern Kitchen Appliances logo

Reply from Modern Kitchen Appliances

Thank you for taking time to express your feedback .

As per our correspondents you bought your sink in May 2024 and first contact in regards of damage was made after 4 months from the delivery date.

As per our policy customer is obliged to check item after receiving it or up to 7 days later and contact us. Unfortunately after such a time we are unable to accept it due that we are unable to clarify how the damage occurred. Moreover after such a time we are also unable to claim it with our transport company.

All Blanco products comes with 2 years warranty which goes through us directly and your case was treated as accidental damage which is not cover by warranty terms.
We are very sorry about it but we were unable to accept it .

Kind Regards
Modern Kitchen Claim Team.

Rated 5 out of 5 stars

Great service

I bought a kitchen mixer tap, however before buying I used their online live chat to answer some of my queries. They were responsive and helpful.

Once the order the placed, the item was sent out the next working day. I was able to track the order once I had confirmation it was dispatched.

16 September 2024

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