Single Speed Co. Reviews 172

SCAM !! DO NOT BUY FROM THIS COMPANY.
Like many others here, i was scamed by singlespeedco. I bought a bicycle back in October, they never sent me the product. I talked to my bank and did a chargeback. Today 2 months later they processed the payment again. Ive sent several emails in this 2 months, not a single reply. Stay away if you dont want a headache.

I ordered a bike from their website in the beginning of October, and was told it would take up to 14 days for the order to be shipped (which was ok even if their website said at max 14 days including shipping to the UK). Its now been 5 weeks, and still no sign of my bike. I've sent several emails, called them, sent messages on their facebook site and facebook messenger. No replies.

This website is a scam - DO NOT BUY A BIKE FROM HERE. They take the order and your money, then don't send the goods, and are impossible to contact. Their address changes regularly (currently in Latvia). I have asked my credit card to investigate, and they have now opened a dispute with the company. Someone should shut these guys down.

Had an awful experience ordering from Single speed Co. Placed an order with them and after 2 weeks of not receiving a message saying it had been dispatched. I enquired what the status was and after a few days got a generic message back saying problems in the warehouse and it would be dispatched after another week. After that week past still with no message to say the order had been dispatched, I enquired again, this time with absolutely no response... (it has been another 1.5 weeks since the enquiry). I've made multiple attempts to get in contact with their customer service team to find out what was going on, but still with no response. Still don't know what is going on with my order, despite them taking the money over 3 weeks ago.
This doesn't appear to be a one off thing having now read other reviews of them, recommendation would be to order through anyone else but them at this point.

No sign of my bike
Bought 2 months ago, informed it would be delivered not in the 4-7 day window i was informed, but at the beginning of October. One or two responses from customer support but now they've stopped responding and i'm £700 down with no bike.

Bike arrived within stated time frame, customer service was quick to respond on all occurrences. Can't fault!

Terrible service do not buy!!

Took 4 weeks to be delivered, delivered to the wrong address. Bike packaging arrive damaged with a damaged wheel and crank arm inside. Lack of communication. Quick to take money, slow to deliver, slow to communicate and unhelpful to rectify.

Shop else where!!!

For a week I got no information about the delivery. When I asked the delivery time, I was told that the bike is being prepared for shipping and should leave the warehouse "tomorrow". I should receive a tracking number once it is dispatched. After two days I asked for the tracking number, which I hadn't received. No response. After another three days I asked again and was told that they were under impression that the bike had been dispatched but just received a message from 6KU saying that the bike is out of stock and my size (61cm) will not be available in the future. I had to choose another bike and I ended to more expensive State Bicycle Co. Black Label v2 62cm. When sending a price difference invoice, they didn't notice that the shipping cost is lower than what I had already paid for the 6KU. They apologized and sent a new invoice. Lucky me, that I had checked the difference. It took another two weeks before I received the bike. So totally 29 days from the initial order.

The bike is what I expected and the quality seems to be good. I don’t have previous experience of carbon fiber fork or aluminum frame, so can’t really tell. Feels good to ride, though. The tires are some cheap Chinese and the brakes are not very good either (and were not preinstalled). But I guess people change to some better tires anyway (as I did with Continental Gator Hardshell) and a fixie is not meant to have brakes. Even the freewheel was optional and I had to install it myself.

Please avoid this company at all costs, a lot of the reviews on here must be from a time gone by for the positive ones that is anyway. You will be guaranteed the experience from the negative reviews.

Purchased a bike on the 19th March and paid for faster warehouse processing. 2-5 working days is advised for normal processing before bike is shipped for delivery. Decided to message the company on Messenger as it was one of their support channels listed on the website, this was on the 21st of March. Got a reply back the following day for them to suggest it’s still processing in the warehouse and I wouldn’t be able to track it yet. Okay no problem still within timeframe. Fast forward 5 days later 26th March to which I enquire again about my delivery query to which I am ignored completely. 3 days pass and I send another message in case they have missed to which I am still waiting for a reply for to this day. I’ve also emailed their support email which is yet to receive a reply which was sent on Sunday. The only communication I have is that I’ve ordered a bike. There website does not specify if these products are out of stock quick enough of whether they are on back order.. In which a lot of people seem to have an issue with. They also have extremely poor customer service and support it’s almost as if one guy Maris literally does everything. The support telephone number is the same message that no agents are currently available no matter what time of day you call it.

Do not buy from here unless you want to wait at least 3 weeks for your bike to arrive. There communication is pretty poor having to contact them multiple times before they bother to reply to you. There was also a couple of issue with the bike when it finally arrived. It has been the worst buying experience I have had in my life. I would never buy anything from Single Speed again.

Great friendly service-poor delivery execution.

I havent recieved my Crome Industries hat but the promotion was still active. The axle of the bike tore the box and was sticking out. Packaging was decent, only my wheel was tangled with the non driveside crank so i had to get it out avoiding damaging it. The delivery was on time and communication was decent

Terrible service, still waiting two weeks later for my order.

Ordered something for my son on 9th November. Still not received it. Have phoned , emailed and even snail mailed but still haven't had a single response! Very annoyed and dissatisfied. All. I get is automated responses which are never followed up. Communication is shocking!

Hassle free transaction. Bike is as expected. Delighted

Honest to goodness,quick delivering,superb true to size scrumptious gear.

Thanks for the help. Make order smooth.

This company is such a shady and unreliable business. Beginning with their communication with the customers; the emails you receive for knowledge of where your product is, is non existent. After emailing them multiple times it takes over four days in some instances for them as a company to respond.
They are also deceitful, as my product wasn’t in stock, but they thought it was suitable for me to wait for the shipping of the product. After 20 days it hadn’t arrived, although they promised me it would be with me at this point in time. Along with the email promising me the wrong date they told me that they were having shipping problems, 20 days after the purchase, keeping the fact that they didn’t have the bike that I had paid for.
After 32 days they told me that the shipped group of bikes ( that was meant to have mine in, didnt) and blamed it on the bike company instead on themselves as a supplier whom is promising goods they can’t provide.
After all of this I have asked for a refund and 5 days after that email I still haven’t received any refund. And they haven’t even emailed to confirm that they will be processing a fefund .
To sum up this is an awful company that has their profit as the only interest, as they have no time for customer service, inquiries or general interactive satisfaction.

No complains. Eeverything was great. Free shipping. Not very fast but you know, it 's free. Attention service was awesome. Thanks to Evija.

The bycicle that I wanted turned out to be out of stock but the customer service was very friendly and everything was easily resolved. I would definitely reccommend it.