Sincere Sally Reviews 

609
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 116 reviews, reviewers had a great experience with this company. Customers frequently praise the stunning quality and exquisite design of the jewelry pieces, noting that they look truly gorgeous and feel very comfortable for daily wear. Many consumers also appreciate the remarkably fast shipping times and the exceptionally lovely, careful packaging when their orders finally arrive at their destinations. However, some people mentioned recurring issues with customer service responsiveness, unhelpful replies, and significantly delayed deliveries. Some reviewers were not happy with unexpected product defects, such as missing stones, incorrect sizes, or premature tarnishing occurring after only a couple of wears.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the stunning designs, gorgeous... See more

Quality

Consumers find quality to be positive, frequently describing their rings and jewelry as stunning, gorgeous,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the quick response times,... See more

Order

Users describe ambiguous interactions with order experiences, as many consumers report frustrating delays,... See more

Delivery service

Customers had ambiguous experiences with delivery service, as some reviewers praised swift shipping times and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

To begin, great website! I ordered a ring that is as stunning in real life as in the pictures/videos, if not better. The delivery did take a lot longer than stated (nearly two months to my country, wh... See more

Rated 4 out of 5 stars

Absolutely love the stone. But the silver, which was not stamped 925, has turned a copper color. Ive only owned 1 month. Is there a way to clean the band?

Rated 5 out of 5 stars

Sincere Sally has the best quality jewelry that is STUNNING! Not only do they have amazing pieces, but they ship to you quickly and the staff are so lovely and helpful. I cannot recommend them enough!... See more

Rated 5 out of 5 stars

I absolutely love the pieces I received! I wear them every day, and the ordering process was quick and easy. These are perfect for daily wear, and I’ll definitely be ordering more in the future. 100%... See more


Company details

  1. Jewelry Store
  2. also in
  3. Activewear Store
  4. Clothing Store
  5. Swimwear Store
  6. Women's Clothing Store

Written by the company

Sincere Sally was established in 2018 by young aspired fashion and jewellery designers, a brother & sister duo. The brand started as a fashion-forward online store that sold products to make other females feel inspired, empowered, and confident. They soon became one of Australia's fastest growing online brands in 2019. From there, the brand was declared one of the leading online women's fashion labels. We’ve spent these past few years travelling the world to learn about designing jewellery and ethically sourcing materials. After building strong relationships with our suppliers around the world we decided to focus more on helping our Earth and limiting fast fashion. In 2021, Sincere Sally decided to just focus on just selling jewellery.


Contact info

3.8

Great

TrustScore 4 out of 5

609 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.8

All reviews

(609)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

fast shipping

I i received my item so so fast! i’m actually shocked! On top of that i received the most beautiful piece of jewelry such a beautiful bracelet and the quality is amazing! thank you!!

9 January 2026
Unprompted review
Rated 1 out of 5 stars

SCAM - no item received, no refund

As many others, my order never arrived, and customer support ignores all my emails.
I ordered the ring in August 25, it's end of the year and they are not willing to give back my money.
SCAM

31 August 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love the pieces I…

I absolutely love the pieces I received! I wear them every day, and the ordering process was quick and easy. These are perfect for daily wear, and I’ll definitely be ordering more in the future. 100% happy!

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Timeless Pieces & Amazing Prices

This company provides beautiful, trendy, yet affordable jewelry that really elevates any look. My pieces came fast in the mail, and when I opened them, I instantly fell in love. I usually don’t wear bracelets, but I’ve been wearing my Sincere Sally bracelets almost everyday now. Cannot recommend enough! Love the timeless pieces and the prices.

14 July 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a size to small so they…

I ordered a size to small so they offered me a replacement for half price. I thought ok, the one in the wrong size got to me no problem so I reordered it in a size 6. TWICE now, in spite of having sent it to my address the first time, they have, in my opinion, intentionally sent my replacement ring to Colorado Springs, Colorado. The first one was sent back to them from there but the second replacement was delivered to that address in Colorado. I HAVE NEVER LIVED IN COLORADO!!!! I sent them an email letting them know that they had once again, sent it to Colorado instead of to me and have not received any response from them yet. Also, I gave the original ring to my daughter and she sent me pictures of how it's already tarnished. They are very cheaply made and just not worth the money or the aggravation.

4 July 2025
Unprompted review
Rated 5 out of 5 stars

I love my Sincere Sally pieces

I love my Sincere Sally pieces! The quality is great and they look exactly as pictured. Shipping was fast and the packaging was so cute. I also appreciate how responsive and friendly the team is – they even reached out to thank me for tagging them in my photo. Overall, I’m very happy with my experience and will definitely shop again!

7 July 2025
Unprompted review
Rated 5 out of 5 stars

As soon as I received the package I…

As soon as I received the package I knew the quality was going to be amazing! It just doesn’t come with the jewelry but also a cleaning cloth, I mean such a plus! Jewelry was absolutely great quality as expected!

25 June 2025
Unprompted review
Rated 1 out of 5 stars

Unhappy customer

I wrote my 1st review on June 6th, I finally heard from someone I think her name was Erica. I don’t think she read my email because all she mentioned was the tracking and that it showed it has been delivered!! I have sent several emails but no response except the automated one!!! I’m so tired of this company, they aren’t who they say they are!! Not happy at all!!!

2 June 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service.

Well I’ve been trying to settle an exchange of a ring since February 22,2025. Set numerous emails the last few weeks and they don’t even respond. I’m guessing the positive reviews are people that didn’t have to deal with Sincere Susan’s “customer service”. They got your money and want more if you have to exchange for any reason. Horrible people.

22 February 2025
Unprompted review
Rated 1 out of 5 stars

If I could give zero stars

If I could give zero stars, I would.the ring I received looks absolutely nothing like the one pictured.no shine whatsoever,just a dull piece of glass.and now I'm catching hell trying to get a refund.they offered me 60% off for another piece of jewelry,like I'd order from them again.and yes I know it's cubic zirconia,but I have had some beautiful pieces of cubic that actually looked like the real thing.save your money

17 March 2025
Unprompted review
Rated 5 out of 5 stars

10/10 from start to finish

Not only did they send me 5 products to review for free. But they sent them to me within a week! The quality is so sturdy but delicate. Love how they packaged the boxes in a sweet gift box with care instructions and a small microfiber cleaning cloth! Obsessed from start to finish!

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful

Beautiful, high-quality pieces. So happy to support a family-owned business, and receive amazing jewellery!

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Shop Sincere Sally!

I am the type of person to buy my jewelry in person, however I do think Sincere Sally is an exception to my rule! I love every piece I received from them. Nothing feels cheap and everything looks so elegant. I cannot wait to buy more.

25 January 2025
Unprompted review
Rated 5 out of 5 stars

I loved the pieces that I got

I loved the pieces that I got! I wear them everyday and the ordering process was very easy and quick. These are amazing pieces to wear every day and I will definitely order more in the future! 100% happy.

16 January 2025
Unprompted review
Rated 5 out of 5 stars

I loved it

I loved it! All the ornaments looks exactly how they were described and photographed on the website. Quality looks great with amazing finishing. The crystals shines so good and definitely adds allegiance to the ornaments. I loved all of mine

22 January 2025
Unprompted review

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