Sincere Sally Reviews 

609
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 116 reviews, reviewers had a great experience with this company. Customers frequently praise the stunning quality and exquisite design of the jewelry pieces, noting that they look truly gorgeous and feel very comfortable for daily wear. Many consumers also appreciate the remarkably fast shipping times and the exceptionally lovely, careful packaging when their orders finally arrive at their destinations. However, some people mentioned recurring issues with customer service responsiveness, unhelpful replies, and significantly delayed deliveries. Some reviewers were not happy with unexpected product defects, such as missing stones, incorrect sizes, or premature tarnishing occurring after only a couple of wears.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the stunning designs, gorgeous... See more

Quality

Consumers find quality to be positive, frequently describing their rings and jewelry as stunning, gorgeous,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the quick response times,... See more

Order

Users describe ambiguous interactions with order experiences, as many consumers report frustrating delays,... See more

Delivery service

Customers had ambiguous experiences with delivery service, as some reviewers praised swift shipping times and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

To begin, great website! I ordered a ring that is as stunning in real life as in the pictures/videos, if not better. The delivery did take a lot longer than stated (nearly two months to my country, wh... See more

Rated 4 out of 5 stars

Absolutely love the stone. But the silver, which was not stamped 925, has turned a copper color. Ive only owned 1 month. Is there a way to clean the band?

Rated 5 out of 5 stars

Sincere Sally has the best quality jewelry that is STUNNING! Not only do they have amazing pieces, but they ship to you quickly and the staff are so lovely and helpful. I cannot recommend them enough!... See more

Rated 5 out of 5 stars

I absolutely love the pieces I received! I wear them every day, and the ordering process was quick and easy. These are perfect for daily wear, and I’ll definitely be ordering more in the future. 100%... See more


Company details

  1. Jewelry Store
  2. also in
  3. Activewear Store
  4. Clothing Store
  5. Swimwear Store
  6. Women's Clothing Store

Written by the company

Sincere Sally was established in 2018 by young aspired fashion and jewellery designers, a brother & sister duo. The brand started as a fashion-forward online store that sold products to make other females feel inspired, empowered, and confident. They soon became one of Australia's fastest growing online brands in 2019. From there, the brand was declared one of the leading online women's fashion labels. We’ve spent these past few years travelling the world to learn about designing jewellery and ethically sourcing materials. After building strong relationships with our suppliers around the world we decided to focus more on helping our Earth and limiting fast fashion. In 2021, Sincere Sally decided to just focus on just selling jewellery.


Contact info

3.8

Great

TrustScore 4 out of 5

609 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(609)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic Customer Service

My wife ordered jewelry from Sincere Sally. 3rd time in fact. This particular time there was a little problem. I contacted them and their customer service was amazing. Oh yes, they have a returning customer.

21 June 2026
Unprompted review
Rated 1 out of 5 stars

Not as pictures at all

I received my ring on July 6, 2026, I wrote to them on July 8, 2026 informing them that the ring was not clear at all but milky in appearance and very cloudy. I also wrote them again on July 15, 2026 and have NOT received any responses. I have sent several pictures of the ring to them indicating the milkiness of the ring and STILL to date have not received any responses.

15 July 2026
Unprompted review
Rated 1 out of 5 stars

Paid $89 for a ring received it

Paid $89 for a ring received it. And within two weeks, the band and the prongs turned to a brass color from silver.Do not waste your money. Emailed the company four times no response.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Quality jewelry that I love & that lasts.

I like that once in the website all their merchandise has detailed information & descriptions of the item. Material type and if it’s durable. The images helped me a lot because it honestly shows each item properly. I’m not left guessing about anything. It matters to me what I am purchasing with my hard earned money. I want to keep my jewelry for a long time & I want to feel I made the right choice. That a made a good investment. There’s so many other companies selling similar products but it matters when here with Sincere Sally I get QUALITY. Great products, beautiful designs, options & very much AFFORDABLE! Love my ring. I get compliments all the time.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

The customer service is impeccable

The customer service is impeccable. Very kind and gentle in the language used to communicate. I was in customer service as well. And I am so impressed with the turn around time to reply. The best customer service I have ever experienced.

14 June 2026
Unprompted review
Rated 1 out of 5 stars

My review is fake stones

My review is scam. They won't let you leave reviews on the site, not sure where they came from. Just got 2 "Moissanite" engagement sets to try them out. Fake, tested on 3 machines, these are not Moissanites, they are glass! Came with no paperwork. Reached out for a return/refund haven't heard anything. Those of you that left good reviews....Go get them tested, you won't be happy.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

The rings are gorgeous

The rings are amazing, it’s delicate and gorgeous. I got 3, 2 in silver and the other one is gold. I’m in love of your product and the bags to keep them. The quality it’s amazing, I feel the delivery was slowly because I was exacting to have them.

11 June 2026
Unprompted review

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