Customer Service is. Excellent with this company I e changed my order a couple of times and it’s done immediately and email answered very quickly. The dry food I buy for my Dog de Bordeaux is very goo... See more
Company replied
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See what reviewers are saying
Wonderful dried food. Tried many sensitive brands for our labrador until Simpsons was recommended to us by a colleague. Since trying this he is now fit and healthy and no longer experiences any p... See more
Company replied
Good food, quick service, what's better than that? Our lad, a Street Dog from Bulgaria, who was rescued by an excellent Shelter, Streethearts BG, run by two English folk, with other excellent helpers... See more
Company replied
I've had cats for 30 years, and this is the best catfood I've ever used. Nutritious, natural ingredients, and our cats love it (even the finicky ones). They offer plenty of variety and some organic op... See more
Company replied
Company details
Written by the company
Simpsons Premium is a independent, family owned and run business founded in 2009. Providing natural, complete dog and cat food ranges of dry food, wet food and treats. With the help of leading nutritionists, we have created a wide range of wet and dry food with your pet in mind, taking into consideration their health, wellbeing and dietary requirements. For dogs, we have varying flavours of sensitive, grain-free, Organic and high-meat dog food, as well as puppy food that provides all the nutrients for a growing dog. For cats, we have wet and dry food made with a range of healthy ingredients, as well as an organic wet adult food that will give your feline a balanced, natural diet. The products do not contain any artificial colours, flavours or preservatives and this also includes the raw ingredients.
Contact info
Unit 17b Makerfield Way , WN2 2PR, Wigan, United Kingdom
- sales@simpsonspremium.com
- simpsonspremium.com
4.7
Excellent
909 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very prompt delivery
Very prompt delivery, and great quality feed.
I consistently receive my order the next working day, and people regularly comment on the great condition of my dogs fur.
18 June 2024
Reply from Simpsons Premium
Thank you for your kind review Nick. We are so pleased to hear that your dog is looking good on the food x
Reply from Simpsons Premium
Thank you for your kind review Peter x
Good loyalty scheme and brilliantly…
Good loyalty scheme and brilliantly efficient delivery. And the food suits my dog very well
16 June 2024
Reply from Simpsons Premium
Thank you for your kind review Elspeth. We are pleased to hear the food is suiting your dog x
Great service always arrives on time…
Great service always arrives on time career are always professional
7 June 2024
Reply from Simpsons Premium
Thank you for your kind review Peter x
Website easy to use and always very…
Website easy to use and always very quick delivery, very pleased.
13 June 2024
Reply from Simpsons Premium
Thank you for your kind review x
The best food for your dog
The best food for your dog. Tobys breeder recommended it and he still does well on it. No nasties in it to upset him.
Simpson’s also deliver promptly and efficiently. Great company!
5 June 2024
Reply from Simpsons Premium
Thank you so much Lesley for this review we really do appreciate it. We are so pleased to hear that Toby is doing well on the food x
Reply from Simpsons Premium
Thank you for your kind review Julie x
High quality food
High quality food, loved by all my dogs (GSD, Giant Schanuzer, spaniels) of varying ages. Quick dispatch and well packaged.
3 June 2024
Reply from Simpsons Premium
We are pleased that your dogs are loving the food Kev. Thank you for taking the time to review x
Huge fall in quality
Huge fall in quality. Contacted Simpsons who said nobody else has reported this yet they say exactly the same here to somebody else. I've bought Simpsons for years and have always thought the quality excellent but that's changed and I wont be buying again.
Thanks for your response. However, I still feel the quality is not what it was. There is too much 'water with thickening agent', large lumps of gristle and 'tubes'. I have never encountered this with Simpsons before, and I've fed alot of this product. I remove these and large amounts of the thickened water before serving which reduces the amount of good stuff in a tin. My boys love Simpsons food but, as a pensioner, I am unhappy that the amount of 'good stuff' is reduced in a tin as this makes it more expensive for me. I appreciate your loyalty scheme and the discounts you offer and your speedy response to my email but sorry Simpsons it doesn't alter the fact that our last delivery was a disapointment.
15 June 2024
Unprompted review
Reply from Simpsons Premium
Sorry to see the review Heather. As explained in the email reply to you over two weeks ago nothing has changed with the recipe or ingredients and at the time of writing this reply we haven't received any other complaints regarding this product - which is one of our best sellers with over 1000 units sold to date in this batch both in the UK and Europe. I note from your email that your dog didn't have any issues with the product.
BEEN WITH YOU A WHILE NOW
BEEN WITH YOU A WHILE NOW
ALWAYS FAST EFFICIENT SERVICE
THANKYOU
DI
10 June 2024
Reply from Simpsons Premium
Thank you for your kind review Di and for your continued support x
Reply from Simpsons Premium
Thank you for your review Linda. Hope your puppy is loving the food x
Reply from Simpsons Premium
Thank you for your kind review Sharon x
Best choice for Boxers
Fast efficient service as always and top quality sensitive dry dog food:
7 June 2024
Reply from Simpsons Premium
Thank you for your kind review Fiona x
Service is good food arrives in a…
Service is good food arrives in a timely manner. Just one critisume it would be nice to receive emails again saying your order has been dispatched. I have been a customer for many years and now we’ve got a different courier we don’t know when it’s being delivered.
7 June 2024
Reply from Simpsons Premium
Thank you for your kind review Rachel. Parcel Force should still send an email and/or text with an hour time slot. If email is your preference please check spam folder or alternatively can you add a mobile number to your orders so you receive the text? If you don't receive the email please can you email us at team@simpsonspremium.com so we can look into this for you x
Have used Simpsons premium for a number…
Have used Simpsons premium for a number of years, dogs do well on it. Delivery is prompt.
28 May 2024
Reply from Simpsons Premium
Thank you for your kind review Margaret and for your continued support x
Senior wet dog food
The wet food for our senior dogs has kept their digestion excellent. Before they had this food they did have digestive problems. We also thought the kibbles were perfect, but they became too expensive for us.
5 June 2024
Reply from Simpsons Premium
Thank you for your kind review Lynn. We are pleased the wet food is suiting your dog x
Top product & company.
Simpson’s cat & dog food is an excellent product been using Salmon and Potato on my gundogs for years & the delivery/packing matched it!
28 May 2024
Reply from Simpsons Premium
Thank you for your continued support Chris and for the lovely review x
Quick delivery
Quick delivery, well packaged, easy ordering and good loyalty scheme but most of all my dog loves the simpsons sensitive range.
26 May 2024
Reply from Simpsons Premium
We are so pleased to hear your dog loves the food Paula. Thank you for taking the time to review x
Great treats
Dogs love them not too expensive, prompt delivery quality product happy owner
31 May 2024
Reply from Simpsons Premium
Thank you for your kind review Andrew x
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