Customer Service is. Excellent with this company I e changed my order a couple of times and it’s done immediately and email answered very quickly. The dry food I buy for my Dog de Bordeaux is very goo... See more
Company replied
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Customer Service is. Excellent with this company I e changed my order a couple of times and it’s done immediately and email answered very quickly. The dry food I buy for my Dog de Bordeaux is very goo... See more
Company replied
Wonderful dried food. Tried many sensitive brands for our labrador until Simpsons was recommended to us by a colleague. Since trying this he is now fit and healthy and no longer experiences any p... See more
Company replied
Good food, quick service, what's better than that? Our lad, a Street Dog from Bulgaria, who was rescued by an excellent Shelter, Streethearts BG, run by two English folk, with other excellent helpers... See more
Company replied
I've had cats for 30 years, and this is the best catfood I've ever used. Nutritious, natural ingredients, and our cats love it (even the finicky ones). They offer plenty of variety and some organic op... See more
Company replied
Simpsons Premium is a independent, family owned and run business founded in 2009. Providing natural, complete dog and cat food ranges of dry food, wet food and treats. With the help of leading nutritionists, we have created a wide range of wet and dry food with your pet in mind, taking into consideration their health, wellbeing and dietary requirements. For dogs, we have varying flavours of sensitive, grain-free, Organic and high-meat dog food, as well as puppy food that provides all the nutrients for a growing dog. For cats, we have wet and dry food made with a range of healthy ingredients, as well as an organic wet adult food that will give your feline a balanced, natural diet. The products do not contain any artificial colours, flavours or preservatives and this also includes the raw ingredients.
Unit 17b Makerfield Way , WN2 2PR, Wigan, United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
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Next day delivery at an arranged time... the best food we've found for our 'sensitive to wheat' dog and good value because it's high in protein, so our dog is satisfied with less of it.

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The whole complete service from ordering products and delivery time I’ve used simpsons for over 8 years

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Reply from Simpsons Premium
I have used Simpsons for my dog food for a couple of years. Easy to navigate web site. Fast efficient delivery. My dogs coats, eyes, teeth and general health in good condition due to the nutrition within the dry food.

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Fabulous product and such a great company too, their customer service is 2nd to no one.

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Super food making a huge difference to a puppy that came to me very nutritionally challenged. Coat is coming on beautifully and the food is spectacular for this fast growing young lady. Soon be reaching her coat and growth expectations with ease

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Reply from Simpsons Premium
Thank you for being so quick with our order!
It came next day and very happy with dog food

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All my dogs do well on the adult salmon and potato, great products and great service.

Reply from Simpsons Premium
Wonderful dried food. Tried many sensitive brands for our labrador until Simpsons was recommended to us by a colleague. Since trying this he is now fit and healthy and no longer experiences any problems.
Excellent good quality product.
Always delivered swiftly and without any problems.

Reply from Simpsons Premium
normally good service but last delivery was left by the front gate......ideal for opportunist thief

Reply from Simpsons Premium
Ordering is simple via the website. Ordered on Weds and had a message to say order was being delivered the next day!
Our sprocker has been on the Simpsons sensitive dry food diet since we had him as a puppy - he’s 5 now! And he still spins with delight when we put the food in front of him.
It’s excellent quality and I would always recommend this company to anyone getting a dog.

Reply from Simpsons Premium
I have always bought Simpsons for my
Dogs.
They love it - clean bowls and I love the the brilliant service

Reply from Simpsons Premium
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