SimplyGym.co.uk Reviews 

748
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and approachable, creating a welcoming atmosphere for everyone. People frequently highlight the excellent facilities, noting the cleanliness, modern equipment, and wide selection available for various fitness needs. The overall quality of the gym and its offerings is highly regarded by consumers. Reviewers also appreciate the positive user experience, finding the environment relaxed and easy to navigate, which makes getting started or returning to fitness straightforward. Many people enjoy the variety of classes and the well-maintained layout, making it simple to get back into a fitness routine. The welcoming atmosphere and ample parking further contribute to a highly satisfactory experience for most.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Facilities

Consumers find facilities to be positive, often highlighting the cleanliness, good equipment, and... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the gym's equipment as excellent, new,... See more

User experience

Users describe positive interactions with the user experience, highlighting an easy and welcoming environment... See more

Product

Clients share positive opinions on product, highlighting the wide choice and variety of useful equipment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All staff are really friendly and approachable. I've had a session with a personal trainer (Jack) who managed to make me feel like my fitness journey would be doable and really enjoyable and i left fe... See more

Company replied

Rated 5 out of 5 stars

I recently joined Simply Gym Earls Place Coventry. The Manager Paul and Assistant Manager Ricky are really friendly and helpful. Most of the personal trainers are also very friendly. It is the cleanes... See more

Company replied

Rated 5 out of 5 stars

I just want to give a huge shout-out to Ian and Karl at the gym. The place is always absolutely spotless, and every single time I come in they are cleaning, smiling, and making the effort to say hel... See more

Company replied

Rated 5 out of 5 stars

Simple Gym Bilston is absolutely amazing. The gym has a great atmosphere and the equipment is always clean and well looked after. The staff are friendly and welcoming, especially Joe. He’s always poli... See more

Company replied


Company details

  1. Gym
  2. Fitness and Nutrition Service
  3. Fitness class
  4. Leisure Centre
  5. Weightlifting Area

About SimplyGym.co.uk

Written by the company

SimplyGym.co.uk

High quality gym
at a low cost price

Simply Gym is committed to offering high quality gym and fitness facilities at a fraction of the usual cost of health club membership...

Every membership at Simply Gym is offered contract free. We don't believe in tying customers into long contracts and forcing them to see those contracts out, we are so confident that you'll love our gyms that you are free to leave anytime.

Our state of the art gyms provide you with a great place to work out, whether you are there to burn off some calories or are training for something more specific, we have the equipment and classes to suit every need.

At Simply Gym we pride ourselves on the range of facilities available and always ensure a great customer experience.

Visit your nearest Simply Gym and take a look.

•Open 24/7 (at selected gyms)

•All Classes Included At No Extra Cost In Dedicated Studios

•No Contract

•Large Cardio & Weights Area

•Free Parking

•Personal Training Available

•Spa Facilities (at selected gyms)

•High Quality Customer Service


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

748 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(748)

79 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Since I’ve joined simply gym I’ve had…

Since I’ve joined simply gym I’ve had more confidence to go on my own. Staff and other gym goers are friendly and I’ve had a few tips from other members when I’ve been using machines to save myself getting injured

4 November 2024
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Easy sign up

Easy sign up, amazing gym with excellent equipment. 24hr access.... Very affordable pricing, no dodgy long-term contract.
Basically a brilliant experience.
Thanks!
Highly recommended.
Keep it up.

11 November 2024
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

good gym

accessible, well-equipped, fair price.

23 October 2024
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Such a great gym

Such a great gym. Brilliant staff - especially Sharon! And so chilled. Great size studio and selection of classes.

30 October 2024
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 4 out of 5 stars

Good gym

Good gym. Well laid out and plenty of classes available at loads of different times to fit people's schedule.
Only downside is could have some more bits for the weight lifting section such as jacks to lift barbells to rack them for deadlifts. Have suggested this in the past but nothing ever came of it.

28 October 2024
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Reply from SimplyGym.co.uk

Hi Holly, thank you for the positive review please email us at customerservice@simplygym.co.uk which gym this would be regarding and we can look into this. Simply Gym HQ

Rated 5 out of 5 stars

Fantastic facilities & price

Fantastic facilities & price. Super friendly staff & being an older female, love the ladies only section.

20 October 2024
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 4 out of 5 stars

Glad I moved my gym after years and…

Glad I moved my gym after years and years at Nuffield Swindon. New gym is really great, very clean and friendly staff. Only reason I gave 4/5 is that my favourite class is body balance and this is not offered as a class in East

28 October 2024
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Reply from SimplyGym.co.uk

Thank you for the positive review, we will look into this for you. Simply Gym HQ

Rated 5 out of 5 stars

simply gym earl place

just wanna say a big thank you to Kieran at the simply gym earl place for helping me out with a recording i know it's only a small thing but as i was on my own and doing leg press i couldn't record my leg exercise and recording so i asked him for some help he was more than happy to help me do a quick recording for me just want to say thanks again was a little shy to ask as i'd not normally bother

4 November 2024
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

The Best Gym in Walsall

The Best Gym in Walsall .

Hygienic and welcoming. Big thank you to Reegan for his continued support. Massage therapist Sunita is great too . Simply Gym is a must visit

31 October 2024
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Left pure gym for simply

Left pure gym for simply in walsall . Best decision I've made . Thanks to chloe for showing me around and registering my car. Gym and showers are always clean . Very happy member

29 October 2024
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Walsall Gym - Amazing

Joined Simply Gym Walsall to start my fitness journey , and what a journey it has been so far ! The Gym is always clean , management and staff are always helpful! Starting my journey at Walsall was influenced by the Class Timetable which provides a great range . HYROX is definitely my favourite, it was amazing to also see the Instagram over the weekend from the Walsall Team who was in Birmingham . Well done all ! I look forward to continue my journey at Simply Gym Walsall and wouldnt change it for any other place.

29 October 2024
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Staff friendly

Staff friendly, and classes fun.

1 October 2024
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 1 out of 5 stars

forces you to use fingerprint to access…

forces you to use fingerprint to access the gym but the readers don't even work

12 October 2024
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Hi Adam,
Please email us at customerservice@simplygym.co.uk and we can look into this for you, please indicate your location when emailing, we do have alternative options. Simply Gym HQ

Rated 1 out of 5 stars

Beware the customer services…

Cheap place but impossible to cancel your contract.
Gym was fine but gets 1 star for awful customer services, deliberately confused cancellation policy (website says cancel DD, their customer services say you need to give a month, then will try and bill you extra).
Also which basic gym has a “joining fee” in 2024?

Shame because I liked the place and would have gone back but not after dealing with customer services from Ashbourne Management

8 October 2024
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Hi Harry,

Could you please email us at customerservice@simplygym.co.uk with details of your concern, including the specific location you're referring to? We’re unable to find any records of an issue under the name Harry, but we’d be happy to investigate further.

Thank you, Simply Gym HQ

Rated 5 out of 5 stars

Simply gym west

Simply gym west
Absolutely love this gym everyone is very welcoming, the staff are awesome too and the manager is lovely and really changed the gym around

28 September 2024
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

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