Simply Chesterfields Reviews 

82
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the handcrafted furniture, noting that the luxurious fabrics and deep seats make the sofas incredibly comfortable for everyday relaxing at home. Many buyers also point out the exceptionally friendly and knowledgeable staff who provide wonderful guidance and keep everyone fully informed throughout the entire custom ordering journey. However, some people mentioned needing minor adjustments or encountering initial delivery challenges with their custom orders. Consumers appreciate how incredibly accommodating the team is in swiftly resolving these occasional sizing or delivery hiccups to ensure complete customer satisfaction.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the fabulous workmanship, comfortable... See more

Staff

Customers had positive experiences with staff, frequently highlighting that employees like a staff member... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the sofas are beautifully made with... See more

Service

Reviewers highlight positive aspects of service, expressing complete satisfaction with the helpful staff,... See more

Delivery service

Users describe positive interactions with delivery service, praising straightforward scheduling, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From sending a lot of swatches to placing an order the company was a pleasure to deal with, ringing us up to make sure we could get the extra large four seater sofa in the house. We delayed delivery d... See more

Company replied

Rated 5 out of 5 stars

Faultless service and products. So impressed with the staff who kept us informed throughout. Delivered 2 weeks earlier than expected which was a huge bonus as we'd just moved house and were sofaless.... See more

Company replied

Rated 5 out of 5 stars

ordered chesterfield sofa on 10th April. Finn very helpful as I required a slim version. was kept informed and was delivered earlier than expected. Absolutely delighted and thrilled with it. Perfect... See more

Company replied

Rated 5 out of 5 stars

Finn is as extremely friendly and helpful when we visited the showroom. Answered all our questions, sent information we asked for but never chased or pestered us after. Ended up buying a chair from... See more

Company replied


Company details

  1. Sofa Store
  2. also in
  3. Furniture Manufacturer
  4. Furniture Store

Written by the company

In an age of cheap mass production, we are proud to be handmaking chesterfield sofas right here in England, keeping time-honoured techniques alive. Based in the traditional heartland of furniture making, our workshops have some of the finest furniture makers and upholsterers in the country and they love what they do. They put their heart and soul into every piece they create, and you will see and feel it every time you relax in a ‘Simply Chesterfields’ sofa. Every piece we create is exclusive and handmade just for you. We don’t hold stock, so each item is a one-off commission that has its own individual characteristics and charm. Handmade chesterfields built to last a lifetime.


Contact info

4.8

Excellent

TrustScore 5 out of 5

82 reviews

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4.8

All reviews

(82)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service, gorgeous sofa!

Amazing service in the Farnham store with Finn. Great display of the sofas with all the options on sizes, fabrics, colours and feet. Fast, efficient, friendly. Couldn't fault a thing and would recommend to anyone looking for a beautiful Chesterfield.

14 November 2025
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Reply from Simply Chesterfields

Thank you Sarah! It was a pleasure helping you in the shop, and it's great to hear you enjoyed seeing all the different options in person. Delighted you love your sofa, and thanks again for recommending us, we really appreciate it.

Rated 5 out of 5 stars

Very happy with our Chesterfields

Finn was very helpful in helping us to choose what we wanted. He said 5 to 6 weeks for delivery and he was spot on. Very happy with our chair, sofa and stool. Delivery service very good 😊

4 November 2025
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Reply from Simply Chesterfields

Thanks so much for your lovely review Kate! It was a pleasure helping you choose your new Chesterfield chair, sofa, and stool — they make a fantastic set. I’m glad everything arrived right on schedule and that you were pleased with the delivery service too. Thanks again for choosing Simply Chesterfields and enjoy your new furniture!

Rated 5 out of 5 stars

Footstool

Bought sofa,very happy with it decided to see if they did footstool, ordered a footstool. Arrived very well wrapped and made with the same dedication as the sofa, and craftsmanship to the men (and women) who made it. Thanks to all involved in the process.

1 November 2025
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Reply from Simply Chesterfields

Thank you so much for a second wonderful review Andrew, and for coming back to us for the matching footstool! I’m delighted to hear it arrived well-wrapped and that the craftsmanship lives up to your sofa. I’ll pass your thanks on to the team in the workshop, they’ll be chuffed. Thanks for choosing Simply Chesterfields (again)!

Rated 5 out of 5 stars

Very Professional

Great service from start to finish delivery time honoured and communication and updates spot on in fact it was completed in 4 weeks instead of 6 which was a pleasant surprise well done Fin and team. Carol @Ronnie Hudson

24 October 2025
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Reply from Simply Chesterfields

Thank you so much for the lovely review Carol. It was great to welcome you both to the shop, and we’re delighted you’re happy with your two-seat Chesterfield sofa and armchair in Grey Vintage Leather. If you need anything as they settle in, don't hesitate to give us a shout. Thanks again for choosing Simply Chesterfields and enjoy your new sofas!

Rated 5 out of 5 stars

So far so good

So far so good. We have only been sitting on Hector for two evenings but everything looks hunky dory, just what we had hoped for and expected. I suppose we don't know yet how it will withstand everyday living but it looks robust so fingers crossed. The delivery firm were excellent too.

27 October 2025
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Reply from Simply Chesterfields

Thank you so much for your kind review Ann, we’re really pleased to hear that Hector is settling in nicely! It’s great to know he’s living up to expectations so far, and we’re confident he’ll stand the test of time (and everyday life) beautifully. Delighted you were happy with the delivery too, we’ll be sure to pass that on to the team. Thanks again for choosing Simply Chesterfields and enjoy your new sofa!

Rated 5 out of 5 stars

Excellent Customer Service

The communication from Simply Chesterfields was excellent and all my enquiries and requests were acted on speedily and professionally. The quality of the to velvet-covered chesterfields we bought is superb and they look so luxurious in our sitting room. We found the sofas a little high and when I explained the problem to Finn immediately organised new, lower feet at no extra cost. That’s what I call customer-service!

21 October 2025
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Reply from Simply Chesterfields

Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that your velvet Arthurs have found a happy home and that you’re pleased with their quality and look. It has been a real pleasure helping you, and we truly appreciate your support of our family-run business. Wishing you many years of enjoyment on your new Chesterfields!

Rated 5 out of 5 stars

What a brilliant company

What a brilliant company! The sofa’s are fantastic (I’ve got two now, and bought the 2nd one because the first was so good!), but the really fantastic thing is their level of customer service. From my initial enquiry, through to getting samples, notifying me of the build process, right through to a great delivery, they excelled in every way. It’s just a shame I don’t need to buy a third one - the experience was that good!

8 October 2025
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Reply from Simply Chesterfields

Thank you for another wonderful review Nick, it means a lot. We’re thrilled that you loved your first Arthur enough to come back for a second, and even happier that we could get it to you in time for your friend’s visit. It’s always a pleasure working with customers who appreciate the craftsmanship and care that go into each sofa. Enjoy your matching pair, they make quite the statement together! Thanks again for choosing Simply Chesterfields.

Rated 5 out of 5 stars

I ordered a chesterfield and foot stool…

I ordered a chesterfield and foot stool , they are absolutely beautiful, brilliant service from beginning to end .
I highly recommend this company if you want quality and something rather special.

16 September 2025
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Reply from Simply Chesterfields

Thank you for your kind words Trisha! We’re delighted to hear that you’re enjoying your Arthur in Pink Lush Velvet with the matching footstool, such a stunning combination. It means a lot to us that you valued both the quality and the service, and we truly appreciate your recommendation. Wishing you many happy years of comfort with your new pieces!

Rated 5 out of 5 stars

Good service

We moved house 6 months ago and really wanted a set of chesterfields for our new home. After a bit of research and a couple of false starts, we contacted Simply Chesterfields and they were great from start to finish. From the first day that we called them to delivery of the sofas, they communicated well with us throughout the process. We have had the sofas now for 3 months, and the quality of the leather and construction are excellent. The sofas are luxurious and very comfortable. Our only advice to future buyers is to make sure access into the room which will house the sofas is good, and be prepared to take doors off!! We cannot recommend them enough!!

10 May 2025
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Reply from Simply Chesterfields

Thank you for your lovely review! We’re so pleased you’re enjoying your Alfred Chesterfield Sofa and Chair in Hickory Vintage Leather. They look fantastic together and it’s great to hear you’ve found them both luxurious and comfortable. We really appreciate your recommendation!

Rated 5 out of 5 stars

Really happy with my 3 seater Elsa…

Really happy with my 3 seater Elsa Chesterfield, well made and looks gorgeous. Communication and customer service was very good, I enquired about castor feet and footstools and Finn sent me pictures and prices and gave advice. Would definitely recommend.

7 August 2025
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Reply from Simply Chesterfields

Thank you for your wonderful review Lorna. We’re thrilled to hear you’re happy with your Elsa Chesterfield Sofa – it’s a beautiful design and the Dark Green Velvet looked incredible. I’m glad we could help with advice on castor feet and footstools, and it’s great to hear you found the communication and customer service so positive. Thanks again for recommending Simply Chesterfields, it means a lot!

Rated 5 out of 5 stars

Very pleased with my sofa and…

Very pleased with my sofa and exceptional service from Finn. I can highly recommend.

10 July 2025
Unprompted review
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Reply from Simply Chesterfields

Thank you for your kind words and recommendation Ed! We're delighted to hear you're very pleased with your new Alfred Chesterfield Sofa in Pecan Vintage Leather. It was important to us that you were 100% happy with your purchase, so we're glad we could remake the sofa in a shade that felt just right after the first in Brown Vintage Leather wasn’t quite what you had in mind. Thanks again for choosing Simply Chesterfields – it was a pleasure to assist you!

Rated 5 out of 5 stars

Customer Service and Craftsmanship at its very best.

I ordered 2 Flora Sofas in dove grey velvet. Finn made one in a bespoke size to ensure it fitted. I also asked for 4 matching scatter cushions and the feet to be supplied in a different colour. The communication was excellent throughout the whole process, and nothing was too much trouble. Customer service at its very best. Delivery was polite and efficient. The sofas are beautiful and the craftsmanship is excellent. Would not hesitate to recommend this company.

24 May 2025
Unprompted review
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Reply from Simply Chesterfields

Thank you for your kind words and for taking the time to leave such a positive review. It was a pleasure working with you to create the perfect Chesterfields for your space and we’re thrilled to hear that you’re happy with how everything turned out. Thank you again for choosing Simply Chesterfields and for your recommendation, and enjoy your new Floras!

Rated 5 out of 5 stars

Darcy sofa

We wanted two chesterfield sofas, but preferably ones where the large scrolled arms didn't take up a lot of space. I found Simply Chesterfields' "Darcy" model online.
Given it was a pretty large purchase we were keen to see the sofas before buying online, which Finn was able to let us do once they had something similar that was ready.
We are very happy with the customer service and the resulting sofas and wouldn't hesitate to recommend Simply Chesterfields.

26 May 2025
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Reply from Simply Chesterfields

Thank you for your kind words Elizabeth and for choosing Simply Chesterfields. We're really pleased to hear that Darcy was the perfect fit for you, and it was a pleasure being able to arrange a viewing to help you feel confident in your decision. We're thrilled you're happy with both the service and the sofas, and truly appreciate your business!

Rated 5 out of 5 stars

Fantastic service

Fantastic service, excellent communication happy to help with any queries regarding with order. Delivery went smoothly nothing too much trouble.

19 May 2025
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Reply from Simply Chesterfields

Thank you for your kind words Mr Grain! We're delighted to hear you were happy with the service and communication throughout. It was a pleasure working on your bespoke Arthur corner sofa and we're glad the delivery went smoothly and that everything met your expectations. If you ever need anything in future, we're always here to help!

Rated 5 out of 5 stars

Great customer focus and beautiful…

Great customer focus and beautiful sofas.

1 March 2025
Unprompted review
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Reply from Simply Chesterfields

Thank you for your kind words Nicki! We're thrilled to hear you're happy with your Arthur Chesterfields and that you felt well looked after throughout the process. If there's ever anything else we can help with in the future, please don't hesitate to get in touch.

Rated 5 out of 5 stars

Remarkable attention to detail

Purchased two Alfred Chesterfelds. The retailer sent us over a dozen swatches beyond its standard range to enable us to closely match an existing chair, then (unprompted) made recommendations away from the basic options to also match feet and metal studs. The genuinely hand made quality is fantastic and the match remarkable. Six weeks to the day and the delivery experience was also five star.

25 April 2025
Unprompted review
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Reply from Simply Chesterfields

Thank you for your wonderful review and for choosing Simply Chesterfields! We're thrilled to hear that you had such a positive experience and it's fantastic to hear that the extra care our team took in helping you match your existing chair made a real difference. We hope you enjoy your Alfred Chesterfields for many years to come!

Rated 5 out of 5 stars

The salesman was helpful but not…

The salesman was helpful but not pushy.The delivery was troublefree. The Chesterfield is amazing. Very pleased and would definitely use this company again.

17 February 2025
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Reply from Simply Chesterfields

Thank you for your kind words Mrs Rawson! We're delighted to hear you're happy with your Elsa and that the whole experience was smooth sailing. We really appreciate your support!

Rated 5 out of 5 stars

Beautiful sofa

Beautiful sofa, made to order and delivered on time. Great customer service all through the process.

30 January 2025
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Reply from Simply Chesterfields

Thank you for the kind words Ralph. We're thrilled to hear you're pleased with Flora and had a positive experience with us. Enjoy lounging!

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