Simplycarmats Reviews 

993
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the items and describe the customer service as very helpful, polite, and responsive throughout the entire ordering process. Many consumers mention that everything arrives on time, matches their vehicles perfectly, and features a wonderful finish that exceeds expectations. However, some reviewers were not happy with the overall quality, reporting that certain products felt too thin or did not fit properly inside their vehicles. A few other people also felt that the strong rubber smell was overpowering, while others experienced frustrating delivery delays lasting several weeks.

What people talk about most

Product

Customers consistently note mixed experiences with product quality and fit, as many reviewers praise the... See more

Quality

Users describe satisfaction with quality, frequently highlighting that the mats and boot liners feature a... See more

Order

Customers had ambiguous experiences with order processes. While many reviewers found the ordering platform... See more

Service

Reviewers highlight positive aspects of service, noting first-class experiences, great communication, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting top-notch support and brilliant... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product is very good quality and very well made. We had some issues with the side pockets on the liner not lining up but after returning the liner and some discussion on email the problem was solv... See more

Rated 4 out of 5 stars

Positive points are, the mats are gorgeous. I chose Grey with Orange trim to match my interior and exterior and they look stunning. Negative points are, the initial order email states I'd recei... See more

Rated 5 out of 5 stars

Exceptionally good and friendly service and an excellent product. I placed the order for a boot liner late but hoped it might arrive for Christmas. It arrived with time to spare, well packed, beautifu... See more

Rated 5 out of 5 stars

Customer service is top notch with a product to match! I had to ask a question and delayed an order wait for a photo from the car garage, this left less time to get the product made and they still man... See more


Company details

  1. Car Accessories Store

Information provided by various external sources

Simply Car Mats are the UKs leading supplier of car mats and floor mats. Superior quality and design at an affordable price.


Contact info

3.8

Great

TrustScore 4 out of 5

993 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(993)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Would highly recommend the boot liner…

I ordered the boot liner to fit my Audi Q8 we sent pictures and all was accepted and we finally received it 2 days ago. The quality is fantastic and the fit and craftsmanship is exquisite. We fitted it with all the Velcro and it looks amazing. Thank you so much.

13 August 2024
Rated 4 out of 5 stars

Good service with great result

They knew exactly what I required for my car boot cover. V well made good fit. Communication regarding the progress of the order could be better but then I could be being “picky”. V pleased with finished item. Looks smart and my dog loves the quilted finish. Thank you.

25 July 2024
Rated 5 out of 5 stars

Excellent service and quality product.

Excellent company to deal with and lovely quality product. When I experienced problems ordering online, they responded to my emails immediately and followed up with a phone call, resolving the issue in a friendly and professional manner. My car mats arrived very quickly and I am absolutely delighted with them. I would not hesitate to recommend dealing with this company, both for their service and their products.

26 July 2024
Rated 5 out of 5 stars

All the team at SCM,

All the team at SCM,
Thank you so much indeed for the recently received boot liner for my Audi A1. I’m absolutely amazed at how precise and perfectly fitting it is. I am really really pleased with it, and the whole service from start to finish has been first class. It makes a huge change and restores faith that there are companies and people out there that still care, and deliver to very high standards.
Keep up the good work, and I’ll certainly be recommending Simply Car Mats to anyone that shows an interest.

8 August 2024
Unprompted review
Rated 1 out of 5 stars

Car boot liner didn’t fit correctly and…

Car boot liner didn’t fit correctly and took almost a month to arrive ( they confirmed by email they could make it to fit my car) I asked to send it back and they refused offering to remake it instead. I didn’t want this as couldn’t wait another month and didn’t want to risk it being wrong again. I have politely requested a return but suddenly they don’t reply.

6 August 2024
Unprompted review
Rated 1 out of 5 stars

Terrible delivery

Ordered car mats and boot liner over 3 weeks ago and still no confirmed delivery date - very poor service and no updates despite chasing!!

14 July 2024
Simplycarmats logo

Reply from Simplycarmats

Were sorry your liner is taking a while, we do ask for around 15 working days for dispatch due to them being very intricate to manufacture, but they're well worth the wait.

We will contact you via email to get this looked into asap.

Again apologies for the time frame and thank you for patience.

Kind Regards
SCM Customer Services

Rated 5 out of 5 stars

Good Quality mats

Good Quality mats, ordered for Transit Connect Van 2022, fronts fitted a treat, not fitted rear mat into back yet need to clear van out.

19 June 2024
Rated 5 out of 5 stars

Really good product.

Really good product.
In hindsight, I should have prepared the surfaces with meths or something as none of the sticky backed pads or velcro stuck to the surfaces.
I will clean them again and try impact adhesive.
Great fit and fantastically well designed and manufactured.

18 June 2024

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