Simplex Reviews 

Reply from Simplex

Sep 9, 2026

Hello Francesco,

Thank you for your review.

I would love to help you as best as possible, however, from the information provided I am unable to locate you on our system. Therefore, could you please reach out to me via email julia@simplex.com and elaborate on your case?

I am looking forward to your reply.

Regards,
Julia
Head Of Customer Support

Reply from Simplex

Sep 9, 2026

Hello Michelle,

Thank you for the review.

I have thoroughly reviewed your recent payments and can see that the cryptocurrency you have purchased has been successfully sent to the destined wallet address from our side.

However, if the cryptocurrency does not display in your wallet correctly, it would be helpful to reach out to the support team of your wallet provider. As much as we would love to help, we do not have direct access to your cryptocurrency wallet address or account, therefore, we cannot solve issues related or originating to/from your cryptocurrency wallet.

Thank you very much for your patience and understanding! Please let us know if you have any further queries.

Regards,
Julia
Head Of Customer Support

Reply from Simplex

Sep 9, 2026

Hello William,

Thank you for your review.

I am truly sorry to hear you have faced difficulties with our KYC process.

Moreover, kindly be informed that as a fully licensed financial institution, we must comply with various KYC/AML policies.
Due to this, we may indeed require identity verification to be performed to ensure that no one else is making payments on your behalf and that all information submitted is up-to-date.

We understand your concerns regarding personal data. Kindly note that as we process a considerable amount of personal data, we take your privacy extremely seriously.

Simplex discloses personal data to trusted and approved partners and service providers, such as merchants and operators of the exchanges, acquiring and card issuing banks, third-party authentication vendors, etc.

You can read more in our Privacy Policy here: https://www.simplex.com/privacy-policy/

However, if you ever face any issues in the future, please do not hesitate to reach one of our live supported via chat on our main page Simplex.com.

To access the live chat function, please click the button located at the bottom right part of the site. Our live chat agents will then be able to assist you with your query.

Thank you very much for your patience and understanding! Please let us know if you will have any further questions.

Regards,
Julia
Head Of Customer Support

Reply from Simplex

Sep 9, 2026

Hello Erikas,

Thank you for getting in touch.

Please note that for internal reasons, we are unable to proceed with your recent transaction and the payment was refunded. Based on our internal guidelines and policies, we are not always able to provide the exact reasons why, this is to ensure that our customers and our data are protected.

In this case, you may try and issue a new payment, however, since the payment process is fully automated, we are unable to override our system’s decisions, therefore we cannot guarantee it will be successful.

We apologize for any inconvenience this may have caused and thank you for your understanding.

Regards,
Julia
Head Of Customer Support

Reply from Simplex

Sep 9, 2026

Hello,

Thank you for the review.

I have thoroughly reviewed your recent payments and can see that the cryptocurrency you have purchased has been successfully sent to the destined wallet address from our side.

I would like to elaborate that we do always strive to deliver your coins with the utmost urgency - however, in some cases, this can be delayed due to factors which are outside of our control, such as the demand for the cryptocurrency you are purchasing, the number of miners available, and the volume of transactions occurring on the blockchain at the time of your purchase.

However, if the cryptocurrency does not display in your wallet correctly, it would be helpful to reach out to the support team of your wallet provider. As much as we would love to help, we do not have direct access to your cryptocurrency wallet address or account, therefore, we cannot solve issues related or originating to/from your cryptocurrency wallet.

Thank you very much for your patience and understanding! Please let us know if you have any further queries.

Regards,
Julia
Head Of Customer Support

Reply from Simplex

Sep 9, 2026

Hello Tyson,

Thank you for the review.

I have thoroughly reviewed your recent payments and can see that the cryptocurrency you have purchased has been successfully sent to the destined wallet address from our side.

I would like to elaborate that we do always strive to deliver your coins with the utmost urgency - however, in some cases, this can be delayed due to factors which are outside of our control, such as the demand for the cryptocurrency you are purchasing, the number of miners available, and the volume of transactions occurring on the blockchain at the time of your purchase.

However, if the cryptocurrency does not display in your wallet correctly, it would be helpful to reach out to the support team of your wallet provider. As much as we would love to help, we do not have direct access to your cryptocurrency wallet address or account, therefore, we cannot solve issues related or originating to/from your cryptocurrency wallet.

Thank you very much for your patience and understanding! Please let us know if you have any further queries.

Regards,
Julia
Head Of Customer Support