FRAUDULENT SERVICE - 24+ hours and still no BTC Sent video verification twice. Got 4 different support agents (Amelia, Silas, Eliza, Michael) all giving copy-paste responses. Silas LIED saying... See more
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See what reviewers are saying
I’ve been a loyal Simpleswap customer for years, completing 25+ swaps and over $1M in total volume. Unfortunately, my latest experience was a nightmare. On feb 10, 2026, I initiated four XMR ->... See more
Company replied
I’ve used SimpleSwap several times over the past few years – first about two years ago, then on and off, and recently again after a longer break. Everything has always worked flawlessly. My mos... See more
Company replied
This servce is a godsend! I can swap almost anything without the rocket science of having to figure out multiple steps. Living in Crypto purgatory (New York state), it's the only way to do some tr... See more
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Company details
Written by the company
SimpleSwap is an instant cryptocurrency exchange with 1500+ crypto and fiat currencies. The platform provides 24/7 support, Loyalty program, Affiliate Program and Invite system with bonuses for you and your fellows. The service is free from sign-up and has a user-friendly interface that provides an easy exchange process.
Contact info
Ajeltake Road, Ajeltake Island, MH 96960, Majuro, Marshall Islands
- hello@simpleswap.io
- simpleswap.io
Breach of guidelines
Very bad Platform.
Very bad Platform.
My Approx 50% funds were locked in this platform.
30 November 2025
Reply from SimpleSwap
Hello,
We regret the frustration regarding the exchange. We have investigated the situation, and we want to clarify that the verification process in some cases is a necessary security measure for our service. We require the completion of the identity verification to move forward with the refund. We follow these compliance procedures to ensure a safe environment for all users within our ecosystem.
At the moment as we can see you still not passed the KYC procedure.
Took a couple of mins to swap and…
Took a couple of mins to swap and receive my funds
2 December 2025
Unprompted review
Reply from SimpleSwap
Hello,
Thank you for your feedback! We're glad to hear that your swap was quick and that you received your funds promptly. We appreciate you using our service!
Love this site more every time I use…
Love this site more every time I use it!!!!!!!!
1 December 2025
Unprompted review
Reply from SimpleSwap
Hello John,
Thank you for your review! We’re very glad to hear that you enjoy our service more and more each time you use it. We truly appreciate your support and will keep working to ensure your experience stays positive.
We’re happy to have you with us!
Easy to use and very fun to use
1 December 2025
Unprompted review
Reply from SimpleSwap
Hello Charles,
Thank you for your kind feedback! We’re delighted to hear that you find our service easy and enjoyable to use. It’s always great to know our platform makes the experience smooth and fun for our users.
We look forward to assisting you again in the future!
Great service with great customer…
Great service with great customer support. Very fast as well!
30 November 2025
Unprompted review
Reply from SimpleSwap
Hi Ryan,
Thank you for your kind words! We’re happy to hear you enjoyed both the service and the support.
We appreciate you choosing SimpleSwap and hope to see you again soon!
Reply from SimpleSwap
Hi Todd,
Thank you for the feedback! We’re really glad you had a wonderful experience.
Hope to see you again soon!
Awesome utility!
I have never had a bad experience with this swap service. It has by far the most swaps available. I never use any other service unless the wallet I’m using performs the swap natively.
29 November 2025
Unprompted review
Reply from SimpleSwap
Hello,
Thank you for your kind feedback! We’re glad to hear you’ve always had a great experience with our service and appreciate our wide range of swaps.
Your trust means a lot to us. If you ever need anything, we’re here to help!
Swaps take too long
Swaps take too long and they dont give you the amount the quote prior to the swap. BEWARE!
29 November 2025
Unprompted review
Reply from SimpleSwap
Hello!
To help us investigate what happened, could you please provide your ticket ID and transaction hash (TXID)? With this information, we can review the situation and give you a clear update.
We sincerely regret the inconvenience and hope to resolve this for you.
love it!
I'm not very good with computer or crypto and simple swap has made my life so much better! The conversion rates are great and it's really easy to use. I wish all online interactions were like this service. Jem
29 November 2025
Unprompted review
Reply from SimpleSwap
Hi,
Thank you so much for your feedback!
Your kind words mean a lot to our team, and we’re glad the experience has been smooth and helpful.
If you ever need anything, feel free to reach out - we are always here for you and look forward to seeing you again!
yessssssssssssss
29 November 2025
Unprompted review
Reply from SimpleSwap
Hello,
Thank you for your positive feedback. We will be glad to see you on our service again!
Reply from SimpleSwap
Hello,
We're thrilled you shared your experience with our service. We look forward to seeing you again!
Simpleswap seized funds (180k) - Refunded ✅️
Simpleswap seized funds (180k).
Simpleswap was recommended as a 3rd party to perform a swap while using my non custodial wallet. The first two were processed without any issues which were 70k and 90k in USD.
The last transaction was not processed and I was asked to perform KYC. Surprisingly but I submitted and passed the KYC regardles, my funds were not released. I sent over 20 emails and their response from the support team lacked any meaningful update.
After a week I consulted Synthetichash.com, they did a free risk assessment check on my wallet and contacted the exchanger support team to provide their report. After a few days, I was contacted by Simpleswap that my swap was going to be refunded.
I was successfully sent back the value as at when I sent it, I lost some money but I'm even glad to get my money back.
Order ID c68ed771d182
27 September 2025
Unprompted review
Reply from SimpleSwap
Hello,
Thank you for sharing your experience. We sincerely regret the inconvenience you faced with your exchange.
We understand how frustrating it can be when a transaction is delayed or requires additional verification. KYC checks are conducted in accordance with regulatory requirements and are intended to ensure the security of all users.
We appreciate your patience and understanding - we’re glad that your issue was successfully resolved. Your feedback helps us continuously improve the quality of our support and service.
Good website to swap coin
27 November 2025
Unprompted review
Reply from SimpleSwap
Hello,
Thank you for your feedback! We’re glad to hear that SimpleSwap works well for your crypto swaps.
If you ever need anything - we’re always here to help, and we’ll be happy to see you again!
I love using this platform
I love using this platform! A++++
When will you guys have your own Token?
26 November 2025
Unprompted review
Reply from SimpleSwap
Hello,
Thank you so much for your wonderful feedback - we truly appreciate it! A++++ back to you!
As for launching our own token, we don't have such plans at the moment, but we’ll be sure to share any updates if this ever changes in the future.
Thanks for being with us!
It was smooth and fast.
25 November 2025
Unprompted review
Reply from SimpleSwap
Hi Lauri,
Thank you for your feedback! We're glad to hear your swap went smoothly and quickly.
If you ever need assistance or have any questions, we're always here to help.
Reply from SimpleSwap
Hello, Mike
We're thrilled you shared your experience with our service. We look forward to seeing you again!
DO NOT trust them: You MUST READ THIS...
1 BTC frozen under endless “KYC review” – no swap, no refund
Our ministry used SimpleSwap to exchange 1 BTC into ZEC.
Order/transaction ID: 1d5huztets416x7u.
The BTC was successfully sent to the deposit address provided by SimpleSwap and confirmed on-chain. Only after they had received the funds did their site flag the transaction as “suspicious” and block the swap, citing “European AML/KYC directives” and an “automated risk prevention system.”
To “resolve” this, they required an extensive KYC process. I cooperated in full and, at their request, submitted:
Driver’s License – present legal name
Driver’s License – former legal name
Ministry formation documents
(3) wire transfer receipts from our ministry to Caleb & Brown via Wells Fargo (source of funds)
(3) receipts for transfers from Caleb & Brown back to our ministry
Despite providing all of this multiple times, SimpleSwap has:
Not completed the swap, and
Not returned the original 1 BTC to any address I control.
Support keeps repeating that the transaction is “under review” for AML/KYC, but they do not provide a clear legal basis, a timeframe, or a concrete path to resolution. In practice, they now hold both our crypto and a full KYC pack on me and our ministry, with no outcome.
Separately, the UK Financial Conduct Authority (FCA) has published a warning about “Simple Swap / simpleswap.io” as an unauthorised firm that may be offering financial services in the UK without permission. Anyone can verify this directly on the FCA’s website. WHOA!??? STOP RIGHT HERE!!!! (And you are being asked to PROVE TO THEM who YOU are?!!!)
Based on my experience and the public information available, I would strongly caution anyone considering SimpleSwap. In my view, once they have your funds and your documents, you risk being stuck in an indefinite “KYC review” with no swap and no refund.
Before you send them anything, ask yourself:
– Am I prepared for my transaction to be frozen after they receive my coins?
– Am I comfortable handing over my most private identification documents to a company that may never complete the swap or send a refund?
If you believe you’ve been treated similarly, you can explore legal options. There are reputable blockchain-tracing and legal teams that can track where your crypto went and help you involve law enforcement in the relevant jurisdiction.
This review reflects my personal experience and opinions and is accurate to the best of my knowledge.
19 November 2025
Unprompted review
Reply from SimpleSwap
Hello,
Thank you for your feedback. We are very sorry that you have experienced any inconvenience. We understand that a delayed transaction or the need to provide additional documents can be stressful.
Kindly note that requests for documents from our compliance team are conducted in accordance with international AML regulations and are intended to protect our users.
These checks are not related to withholding funds and are not meant to cause any inconvenience. They are carried out strictly in accordance with the requirements that all digital asset services must follow.
To help us review your situation and provide a detailed explanation, please contact our support team and provide your Exchange ID.
SCAM behavior
SCAM behavior — funds held for over a month despite full KYC
This service is acting like a scam.
They have been holding my funds for over a month with no resolution. I completed full KYC, passed all AML checks, and provided every possible document:
• invoices
• contracts
• statements
• photos
• videos
• proof of funds
Despite this, they keep sending the same copy-paste template replies:
“Your case is under review,”
“Please wait,”
and now
“Wait another 14 business days.”
They repeat this endlessly while refusing to give any concrete information, timelines, or explanation for why my funds are being blocked. This is not a real AML process — this is stalling and holding customer funds without any transparency.
Do NOT use this exchanger for large transactions.
They ignore emails, they do not communicate, and they clearly have no intention of resolving anything.
This platform behaves like a scam and should be avoided.
23 November 2025
Reply from SimpleSwap
Hello,
We’re very sorry that you’re experiencing a delay. To help us resolve the situation promptly, please provide your ticket number. This will allow us to quickly check the status of your case and offer an accurate solution.
We’ll be happy to assist you.
Great customer service
Silas was excellent in the customer service dept. I thought I lost my coins, and he helped retrieve them for me!
22 November 2025
Unprompted review
Reply from SimpleSwap
Thank you so much for your feedback, Brian!
We’re really glad to hear that Silas was able to help you recover your coins. Our team is always here to make sure you feel supported and confident when using our service.
We appreciate you taking the time to share your experience!
The simplicity.
21 November 2025
Unprompted review
Reply from SimpleSwap
Thank you, Andrew!
We’re glad to hear that the simplicity of our service stands out for you. We appreciate your support!
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