So far so good!.. although taking the picture was a bit fumbly for me lol..but phoned customer service and a lovely lady helped me through it!.. fast delivery, planning on taking my first injection to... See more
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Review summary
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Your service ,as always,was very prompt. Unfortunately I cannot say the same about the royal mail. I am still waiting for my delivery. I have had two ridiculous excuses why the parcel has not delivere... See more
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Have ordered from Simple Online Pharmacy a number times now, always great, straight forward and fast delivery. My most recent order was delivered to the wrong address and could not be located (no f... See more
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It was very easy to fill out the form and I liked that some of my questions were queried. This showed me that professionally they were taking my application seriously. I had to provide other evidence... See more
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Company details
Written by the company
Simple Online Pharmacy is a Registered online pharmacy and doctor service. We stock a range of pharmacy goods at discount prices. We also have a range of online doctor 'clinics', that allow you to select treatment for conditions such as Mounjaro, Wegovy, Saxenda, chlamydia, erectile dysfunction, acne and more! We are registered with the GPhC and MHRA, and so you can be confident you are receiving genuine UK medicines and products. We also offer dietician support for our patients. In addition to their product offerings, Simple Online Pharmacy also provides a number of value-added services to their customers. They have a team of qualified pharmacists who are available to answer any questions customers may have about their medication Simple Online Pharmacy is a reliable and convenient option for customers looking to purchase medication and healthcare products online. Their wide range of products, value-added services, and commitment to safety and security make them a trusted choice for customers throughout the UK
Simple Online Pharmacy
Written by the company
- Committed to keeping prices low.
Lowest Price Guarantee.
If you find a prescription medication at a lower price, we will match it.
If you find a prescription medication at a lower price from a UK registered and regulated online pharmacy, we will price match it with a discount code for you to place your order.
Excluding GLP-1 medications.
Contact info
77 Dunn Street, G40 3PA, Glasgow, United Kingdom
- 0141 774 5023
- customerservices@simpleonlinepharmacy.co.uk
- simpleonlinepharmacy.co.uk
4.7
Excellent
41K reviews
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Reply from Simple Online Pharmacy | Online Doctor
Hi Clare,
Thank you for taking the time to share such positive feedback.
We’re delighted to hear that you had an excellent experience with us. Your kind words are truly appreciated and inspire our team to continue providing a dependable and caring service to all our patients.
Kind Regards,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi Monica,
Thank you for taking the time to share such positive feedback.
We’re delighted to hear that you had an excellent experience with us. Your kind words are truly appreciated and inspire our team to continue providing a dependable and caring service to all our patients.
Kind Regards,
Patient Care Team
Have been using mounjaro for year and…
Have been using mounjaro for year and pleased with results having lost over 3 st but have ordered last one 10m feel I am happy with how I look but would have to say I think the pricing is way over the top also having a £5 delivery charge on top but I have lost weight so pleased overall
28 May 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi MRS JANICE JOHNSON,
Thank you for taking the time to leave us a review of our service.
We understand that the cost of medication is an important consideration and appreciate you raising this concern. While our prices may sometimes appear higher, this reflects the additional clinical support and ongoing patient care we provide at no extra cost. Our pricing is aligned with UK suppliers and is carefully set to ensure safe, regulated, and reliable access to treatment.
Please be assured that patient safety and quality of care remain our highest priorities. If you have any questions or need further support, our team is always here to assist you.
Kind Regards,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi Richard,
Thank you for your wonderful review of our service!
We’re thrilled to hear that your order arrived promptly. We know how important reliable delivery is, and it’s great to hear that our service met your expectations.
Kind Regards,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi Stacey,
Thank you for taking the time to leave a review of our service.
We’re delighted to hear that you had a positive experience, and we truly appreciate you sharing your feedback.
Kind Regards,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi MR P STEWART,
Thank you for taking the time to leave such a wonderful review of our service!
We’re delighted to hear that you found the experience simple and straightforward. Our goal is to make managing your healthcare as easy as possible, and it’s fantastic to know that this came through in your experience.
Kind Regards,
Patient Care Team
Simply online pharmacy the process was…
Simply online pharmacy the process was clear and easy to navigate product Arrived well packaged and prompt great service
28 May 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi Antony,
Thank you for taking the time to share such positive feedback.
We’re delighted to hear that you had an excellent experience with us. Your kind words are truly appreciated and inspire our team to continue providing a dependable and caring service to all our patients.
Kind Regards,
Patient Care Team
All very simple and straightforward
All very simple and straightforward. Prodyct arrived well packaged and quickly. Instructions easy to follow and can feedback questions or concerns with detailed replies.
28 May 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi Christine,
Thank you for taking the time to leave such a wonderful review of our service!
We’re delighted to hear that you found the experience simple and straightforward. Our goal is to make managing your healthcare as easy as possible, and it’s fantastic to know that this came through in your experience.
Kind Regards,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi Pauline,
Thank you for taking the time to share such positive feedback.
We’re delighted to hear that you had an excellent experience with us. Your kind words are truly appreciated and inspire our team to continue providing a dependable and caring service to all our patients.
Kind Regards,
Patient Care Team
Great service
Great service, extremely efficient & quick to assess. Great pricing too, very happy with experience so far.
28 May 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi Sarah,
Thank you for taking the time to share such positive feedback.
We’re delighted to hear that you had an excellent experience with us. Your kind words are truly appreciated and inspire our team to continue providing a dependable and caring service to all our patients.
Kind Regards,
Patient Care Team
Online ordering and payment…
Online ordering and payment straightforward. Medicines despatched quickly arrived tracked Royal Mail within 48 hours with notice of delivery time.
26 May 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi Douglas,
Thank you for taking the time to share such positive feedback.
We’re delighted to hear that you had an excellent experience with us. Your kind words are truly appreciated and inspire our team to continue providing a dependable and caring service to all our patients.
Kind Regards,
Patient Care Team
Temperature-sensitive medication delivered warm and delayed replacement
I have been a regular customer for over a year and have spent hundreds of pounds with this pharmacy, but my recent experience has been extremely disappointing.
My Mounjaro pen was dispatched immediately before a Bank Holiday weekend, despite warm weather being forecast. The medication arrived several days later during the hottest period of the year, warm to the touch. Royal Mail confirmed to me that the parcel had not been marked for refrigerated storage and had been transported in normal delivery conditions, including a delivery van where temperatures can be significantly higher than outside temperatures.
What concerned me most was not just the delivery issue itself, but the way it was handled afterwards. It took approximately a week to get a clear answer about whether the medication was safe to use. During that time I received generic responses and felt that my concerns were being dismissed rather than properly investigated.
I was then advised that, because the problem was not my fault, a replacement pen would be sent. However, I later received conflicting information stating that I must first return the original pen and wait for it to be received before a replacement would be dispatched, causing even further delays.
As a result, I am now already behind with my prescribed treatment and facing additional delays. For medication costing over £300, this level of service is simply not acceptable.
I hope the company reviews its procedures for shipping temperature-sensitive medication, especially before Bank Holiday weekends, and improves the way it communicates with patients when concerns are raised.
28 May 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi EDYTA,
Thank you for taking the time to leave a review of our service. We truly appreciate your feedback, as it helps us continue to provide the best care and support for our patients.
I would like to apologise for any frustration the delivery delay may have caused. I am also disappointed to hear that you felt your concerns were dismissed. At Simple, we pride our service on our communication and support, and I am sorry to hear we missed the mark on this occasion. Following your review, I have passed this incident to Patient Care Team management to review and improve our communication moving forward.
I would like to offer some reassurance that our pharmacy team monitors UK weather conditions and if temperatures are looking to exceed 30 degrees; we will adapt our packaging to ensure medication stays within a safe temperature while being transported.
Following your feedback, I can see my colleague has reached out directly to provide a resolution and offer reassurance.
If you have any additional queries or concerns, please do not hesitate to get in touch with the Patient Care Team who will be happy to support.
Kind Regards,
Patient Care Team
Incredibly fast delivery
Incredibly fast delivery - ordered at about 2pm and it arrived the next morning with the icepack virtually unmelted - and this was on a day when the temperature was 33c!
30 May 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi John,
Thank you for your wonderful review of our service!
We’re thrilled to hear that your order arrived promptly. We know how important reliable delivery is, and it’s great to hear that our service met your expectations.
Kind Regards,
Patient Care Team
All good from start to finish from…
All good from start to finish from ordering to help to delivery
28 May 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi Mrs Morag Ross,
Thank you for taking the time to share such positive feedback.
We’re delighted to hear that you had an excellent experience with us. Your kind words are truly appreciated and inspire our team to continue providing a dependable and caring service to all our patients.
Kind Regards,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi William,
Thank you for your positive review and for highlighting the efficiency of our service.
Our team is committed to providing a smooth and timely experience for our patients, and it’s wonderful to hear that this was reflected in your experience.
We truly appreciate your feedback, it helps us continue delivering the best care and support to all our patients.
Kind Regards,
Patient Care Team
Reply from Simple Online Pharmacy | Online Doctor
Hi Dawn,
Thank you for your positive review and for highlighting the efficiency of our service.
Our team is committed to providing a smooth and timely experience for our patients, and it’s wonderful to hear that this was reflected in your experience.
We truly appreciate your feedback, it helps us continue delivering the best care and support to all our patients.
Kind Regards,
Patient Care Team
Efficiency and speed of delivery
30 May 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi Catherine,
Thank you for your positive review and for highlighting the efficiency of our service.
Our team is committed to providing a smooth and timely experience for our patients, and it’s wonderful to hear that this was reflected in your experience.
We truly appreciate your feedback, it helps us continue delivering the best care and support to all our patients.
Kind Regards,
Patient Care Team
My weygovy came 72 hours after you…
My weygovy came 72 hours after you posted in very hot weather so unable to use. Have sent email to you but have so far had no response.
30 May 2026
Reply from Simple Online Pharmacy | Online Doctor
Hello Tracey,
Thank you for taking the time to leave a review of our service. We truly appreciate your feedback, as it helps us continue to provide the best care and support for our patients.
I would like to offer some reassurance that our pharmacy team monitors UK weather conditions and if temperatures are looking to exceed 30 degrees; we will adapt our packaging to ensure medication stays within a safe temperature while being transported.
I have investigated your delivery further. Following your feedback, I will raise your case to the courier to further investigate and improve our delivery service moving forward. I apologise for any frustration or inconvenience caused by the delayed delivery.
Following your review, I can see my colleague has reached out directly to provide further reassurance.
If you have any additional queries or concerns, please do not hesitate to get in touch with the Patient Care Team who will be happy to support.
Kind Regards,
Patient Care Team
I was very disappointed with the mail…
I was very disappointed with the mail service from Royal Mail. No updates were given & dates promised were missed. The chat line out of hours was hopeless! When I did get to speak to a person it got better. 4 days from order to delivery whilst paying for 24 track is not good enough
28 May 2026
Straight forward consultation and…
Straight forward consultation and ordering process, easy to understand video and instructions
28 May 2026
Reply from Simple Online Pharmacy | Online Doctor
Hi Michael,
Thank you for taking the time to leave such a wonderful review of our service!
We’re delighted to hear that you found the experience simple and straightforward. Our goal is to make managing your healthcare as easy as possible, and it’s fantastic to know that this came through in your experience.
Kind Regards,
Patient Care Team
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