Quality First!
Igor and his dad Sancho came and did an impeccable job on my solid wood flooring and definitely considers the client first whilst executing a very high quality job.
I originally booked to have my flooring lifted to do a full job on it and to understand the state of the floorboards underneath but upon finding that my flooring was nailed down (incorrectly), Igor brought to my attention the situation and the options available, making me aware that due to the state of the flooring, there is an increased risk of damage to each piece and it will be difficult to replace.
Given the situation, i decided that we needed to pivot the job and not lift the flooring, going for a sanding, and varnishing job instead.
This is a prime example of being customer centric.
Not only that, but i had a 1 day notice of a large shipment delivery about to take place. Upon informing Igor of the situation, Igor and his father went the extra mile to get the job done without compromising on quality before the shipment came, going above and beyond.
I think Igor and his dad did a wonderful job and i wish them all the best and success for their future!







