I gave this company a second chance by purchasing another shirt. My previous order took weeks to be delivered but it was good quality so I was okay with it. The real issue is the total lack of communi... See more
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See what reviewers are saying
Great quality & unique styles. I am very happy with my purchase at Simple Moderne. I get many compliments and questions while wearing my new pieces. Next to this, their customer service is except... See more
The delivery of the order was delayed by several months beyond the promised timeframe. No one responded to messages or emails, even though this had been promised. As a result, it was unclear whether t... See more
Beautiful, stylish clothing. I found the quality to be of a high standard, fabrics are strong and fall nicely. Items arrived within expected time frame also 👍 Only reason 4 stars instead of 5 is t... See more
Company details
Written by the company
Simple Moderne is a Netherlands based clothing brand offering a fusion of Goth and Punk styles for casual wear. Established in 2016, Simple Moderne is setting the style in alternative fashion, bringing it down to daily, comfortable yet trendy wear. We partner with international clothing and accessory designers to compile our unique collections. We handpick every single item to make sure that it matches our concept and our defined quality standards. Our business model and growing online presence allows us to offer Express shipping to all countries in the EU & the United Kingdom.
Contact info
1825KK, Alkmaar, Netherlands
- +31641140431
- info@simplemoderne.com
- simplemoderne.com
3.5
Average
387 reviews
Replied to 33% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ignores customers
I gave this company a second chance by purchasing another shirt. My previous order took weeks to be delivered but it was good quality so I was okay with it. The real issue is the total lack of communication which is really poor in this day and age. If and when I get the order it will be the last purchase I'll make from them.
29 March 2026
Unprompted review
❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
8 January 2026
The delivery of the order was delayed and poor quality…
The delivery of the order was delayed by several months beyond the promised timeframe. No one responded to messages or emails, even though this had been promised. As a result, it was unclear whether this was a scam and the goods would never arrive, or whether there were some unexplained reasons for the delay. Additionally, one of the products is of poor quality and does not match either the picture or the description.
18 January 2026
I didn’t get any infirmation
I didn’t get any infirmation, that my order was ready to pickup. They didn’t place my phonenumber at FIN Posti system. They even didn’t send me email tracking number. Hope I can get my money back.
11 March 2026
Unprompted review
Took forever to get my order, size charts way off!
Took forever to get my order, and your size charts are off, half of my order doesn't fit.
8 February 2026
Perhaps one of the worst companies I…
Perhaps one of the worst companies I have ever bought clothes from. Order placed weeks ago. No updates on progress and oddly enough when I complained to klarna about not receiving the order, I got an email telling me the order was dispatched. However... No tracking and the usual no response to emails and even FB messages. Don't waste your time or money on this company and it's products. Such contempt for their customers.
18 January 2026
Unprompted review
This is a continuation of my review and…
This is a continuation of my review and Simple Moderne’s response. They said they checked the tracking number and never received the parcel.
I never gave them a tracking number when I contacted them, but I have subsequently checked where it could be as I did send the item back fully tracked.
What has happened is that the company refused to pay the import tax on the returned item - it would have been a few euro - and now the parcel has disappeared into the ether.
So I am out of pocket £69 for the item plus £15 for the return.
Shameful practice for a company
19 December 2025
Unprompted review
Reply from Simple Moderne
This review is not a continuation, but a new and additional review for the same order, which is not permitted under Trustpilot guidelines. Any updates should be added to the original review instead of creating multiple new entries. We will therefore be reporting this as a duplicate.
To clarify the facts:
The return tracking number (LE147851604GB) was entered by the customer via our official return portal. Only customers can submit return tracking details; this information is not added by us.
Once this review was posted, we immediately checked the provided tracking number to investigate the return.
We do not refuse returned parcels to avoid small charges. As a business receiving multiple UK returns, we routinely handle customs or postal notifications when they occur.
At no point was there any intention to “let a parcel disappear”, nor would such a course of action make any sense for a legitimate business.
We always aim to resolve matters calmly, privately, and fairly. Repeatedly posting new public reviews instead of updating the original one does not contribute to a constructive resolution and misrepresents the situation to other readers.
No money back after my return
After my review I was contacted by SimpleModerne customer service. They say they’ve just sent me my money. I’ll wait.
I returned my order and the customer service never got back to me. It’s been almost two weeks since my return was delivered and they completely disappeared. Not a single answer to all my emails and I haven’t received my money back.
13 December 2025
Reply from Simple Moderne
Hello Sofia,
Thank you for your update. We’re glad we were able to reconnect and find a solution that worked for all of us.
As mentioned, the refund has been processed, and we appreciate your patience while everything was finalised. Should you need any further assistance, we remain at your disposal.
— Simple Moderne 🖤
Customer Care Team
Perfect
Always have something a wee bit different, communication with order and delivery excellent, spot on in every aspect.
10 December 2025
Love Love Love 💘
Very helpful customer service and
great quality, stylish clothing at very reasonable prices. Beautiful complement to my classic pieces. 💘
29 November 2025
This company is an absolute pleasure to…
This company is an absolute pleasure to deal with. Customer service is first rate.
11 November 2025
Excellent experience
Communication was great, I was kept updated with the preparation and delivery of my item. It arrived well packaged and was exactly as I expected. Gorgeous & well made
30 September 2025
Everything was fine
Everything was fine. I will have clothrs from simple modern again, for Sure.
23 September 2025
two months to receive my order
Took nearly two months to receive my order and a lot of follow up emails
Customer service was really nice and helpful however the delivery time was awful
11 August 2025
Reply from Simple Moderne
Dear Sabina,
Thank you for your honest feedback.
We’re truly sorry that the delivery time did not meet your expectations. As we discussed via email, your original parcel was unfortunately returned due to an address issue where the province in Norway wasn’t recognized correctly by the courier.
To make it right, we sent a replacement order without waiting for the return of the original package — doing everything within our power to resolve the issue quickly and at our own cost.
We're very happy to hear that you found our customer service helpful, and we truly hope your items are being enjoyed now. If there's anything more we can do for you, please don’t hesitate to reach out.
Warm regards,
Sandra
Simple Moderne 🖤
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